Kareemah Badmus-Lawal

• Handled initial claims enquiries with attention to first-class, personal service.

· Log and process new claims.

· Examine submitted claims, collect, and verify information, communicate with insurance agents and policyholders, and complete claim processing.

· Comprehending the policy's conditions.

· Transferring claims to internal teams for efficient coordination.

· Ensure the documentation of interactions with clients is accurate.

· Taking responsibility for each claim I handle and ensuring that all parties are kept informed, Managing all emergency and non-emergency claims with composure and empathy.

· Paying attention to and comprehending each customer's specific needs.

· Building positive relationships with all customers by giving them individualised service and making frequent phone calls to learn about their needs.

· Skilled telephone, fax, email, and written letter exchanges.

· Keeping track of and looking into complaints.

· Handling incoming calls and providing suitable, polite, and effective responses.

• By keeping eye on each person's performance, conducting evaluations, and giving useful feedback, coaches can develop new talent.
• Establishing strict quality standards, holding teams accountable, and assisting staff in achieving important goals
• Led team meetings to increase employee involvement and communicate monthly goals, procedure updates, and quality standard control measures.
• To ensure effectiveness and performance, oversaw all purchasing, sales, marketing, and customer account operations.
• Assisted General Manager to ensure site consistently achieved or surpassed annual financial targets.

• Offered detailed advice on product and service benefits.
• Recorded and processed customer data accurately.
• De-escalated objections and disputes professionally to maintain customer satisfaction.
• Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.

• To enhance administrative operations, established workflow processes and modifications were put into place.
• Managed diaries to ensure that administrative procedures ran smoothly.
• Took minutes and thorough notes in meetings for distribution.
• Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.