Kareema Campion
Pewsey,WIL
Summary
An accomplished professional with a robust background in sales support, customer service, and stakeholder management. Proven expertise in delivering exceptional customer experiences, ensuring accuracy and efficiency. Skilled at managing multiple tasks in fast-paced environments, building strong relationships, and driving sales through effective communication and problem-solving.
Overview
12
12
years of professional experience
2006
2006
years of post-secondary education
Work History
Motorsport Sales Coordinator
Rayfast Limited
07.2023 - Current
- Lead client onboarding, ensuring seamless integration and strong, lasting relationships.
- Manage end-to-end order processing with accuracy and compliance.
- Prepare and negotiate quotations, balancing competitive pricing with policy adherence.
- Serve as primary customer contact, providing expert advice and resolving queries.
- Coordinate with internal teams and suppliers to source parts and maintain compliance.
- Oversee international shipping, ensuring regulatory compliance and efficiency.
- Maintain precise records for audits, compliance, and strategic decision-making.
- Drive process improvements to enhance service quality and operations.
- Develop training materials to equip clients with essential knowledge.
- Use data analytics to refine onboarding and report key performance indicators.
- Ensure all procedures align with regulations, supporting audits where needed.
- Analyse client feedback to optimise onboarding experience.
Product Specialist
The White Company
08.2022 - 07.2023
- Delivered personalised shopping experience, ensuring exceptional service across multiple channels.
- Utilised expert product knowledge to provide tailored recommendations that aligned with customer needs and business goals.
- Built strong customer relationships, fostering engagement and brand loyalty.
- Proactively identified opportunities to introduce complementary products, enhancing sales through link selling and cross-selling techniques.
- Assisted customers with online orders, confidently navigating digital platforms and showcasing product options via iPads and website tools.
- Provided seamless support across in-person, phone, email, and WhatsApp interactions, ensuring true omnichannel experience.
- Resolved queries efficiently, maintaining compliance with company policies while delivering high standard of service.
- Maintained operational excellence through stock management, merchandising, and promotional support.
Inside Sales Representative
Fleetcor Europe Ltd
12.2017 - 12.2021
- Proactively reached out to businesses, offering innovative fuel and EV payment solutions to streamline operations and reduce costs.
- Managed inbound enquiries and outbound sales calls, converting leads into long-term customers.
- Built and maintained strong client relationships, understanding business needs and delivering tailored solutions.
- Used Salesforce CRM to track interactions, manage pipelines, and ensure seamless follow-ups.
- Analysed customer data to identify spending patterns, upselling opportunities, and areas for cost savings.
- Collaborated with compliance, product, and technical teams to ensure seamless onboarding and service delivery.
- Conducted account reviews to improve customer experience, increase retention, and drive business growth.
- Thrived in fast-paced, target-driven environment, demonstrating resilience, enthusiasm, and results-focused approach.
- Proficient in Microsoft Office, leveraging Excel for reporting and data analysis.
Concierge
Vodafone
03.2013 - 06.2017
- Delivered high-quality customer service in fast-paced retail environment, assisting with technical support and account management
- Provided expert guidance on mobile products, services, and troubleshooting, ensuring customers made informed decisions
- Acted as first point of contact, addressing inquiries and guiding customers to sales or technical teams
- Resolved customer issues with professionalism and empathy, ensuring satisfaction and loyalty
- Promoted Vodafone's products and services, contributing to sales targets
- Supported store operations, managing inventory, documentation, and customer records
Education
NVQ Level 2 - Hairdressing and Retail
Swindon College
SwindonGCSEs - English Literature, English Language, Maths, Drama, Religious Education
St. John's Community College
MarlboroughSkills
- Customer Service Excellence
- Sales Support & Coordination
- CRM & Data Management
- Problem-Solving & Efficiency
- Sales & Marketing Collaboration
- International Coordination & Communication
- Process Improvement & Efficiency
- Stakeholder Engagement
- Negotiation / Up-selling Techniques
- Customer Onboarding & Relationship Management
- Ability to rapidly adapt and master new concepts
HOBBIES AND INTERESTS
Passionate about exploring new destinations through travel, attending art exhibitions, enjoying food and music.
Timeline
Motorsport Sales Coordinator
Rayfast Limited
07.2023 - Current
Product Specialist
The White Company
08.2022 - 07.2023
Inside Sales Representative
Fleetcor Europe Ltd
12.2017 - 12.2021
Concierge
Vodafone
03.2013 - 06.2017
NVQ Level 2 - Hairdressing and Retail
Swindon College
GCSEs - English Literature, English Language, Maths, Drama, Religious Education
St. John's Community College
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