Kareem Hassaniyeh
London
Summary
Highly skilled professional with extensive experience in hospitality and customer service. Demonstrates exceptional teamwork and communication abilities, ensuring polite and efficient interactions with customers and colleagues. Proficient in product knowledge, upselling, conflict de-escalation, FOH procedures, and effective sales techniques.
Overview
2
2
years of professional experience
Work history
Waiter / Barstaff
Lock and Quay Restaurant and Bar
London
2023.06 - 2025.06
- As a waiter, I had to take customer orders, run food and most importantly, ensure that the customers experience was as pleasant as possible. I also worked on the bar where I had to wash glasses, ensure inventory was stocked and do any tasks necessary at the time.
- 2 Years
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Enhanced customer satisfaction by promptly attending to queries and requests.
Stockroom Associate
Footlocker
Westfield White City
2025.01 - 2025.05
- As a stockroom associate, I learned how to maintain an organised work environment even when under pressure or when given many responsibilities at once. It allowed me to develop and learn how to better manage the resources I have. I truly enjoyed this job and left so as to focus on my education and A-Level Exams.
- Facilitated smooth flow of goods from stockroom to shop floor by swiftly restocking shelves as needed.
- Coordinated with suppliers for timely delivery of products, improving workflow efficiency.
Intern
Information Tech Consultants Ltd
London
2024.06 - 2024.06
- I completed a week internship at the company where I shadowed different members of the company from different departments and learned how they interact with each other in order for the company to function. I was also given responsibilities such as creating a presentation and presenting it to top officials in the company. As well as this, I was able to sit in on pitches that were being presented.
- 1 week
Education
GCSES - Citizenship, Maths, English Literature, English Language, Physics, Chemistry, Biology, Media Studies, Business Studies
Ruislip High School
London06.2023
A-Levels - Economics, Politics, Psychology
Ruislip High School
London06.2025
Skills
- Teamwork Communication
- Customer Service
- Product knowledge
- Upselling
- Extensive hospitality background
- Conflict de-escalation
- FOH procedures
- Effective sales techniques
Reference
Upon Request
Timeline
Stockroom Associate
Footlocker
2025.01 - 2025.05
Intern
Information Tech Consultants Ltd
2024.06 - 2024.06
Waiter / Barstaff
Lock and Quay Restaurant and Bar
2023.06 - 2025.06
GCSES - Citizenship, Maths, English Literature, English Language, Physics, Chemistry, Biology, Media Studies, Business Studies
Ruislip High School
A-Levels - Economics, Politics, Psychology
Ruislip High School