KARAN SOBTI
Milton Keynes
Summary
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
General Manager
DoubleTree by Hilton
London, London
04.2018 - Current
- Delivered business strategy to drive revenue and operational efficiencies.
- Empowered staff members to contribute to the continuous improvement, quality and growth of the company.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Implemented effective customer service procedures to encourage positive feedback.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Tracked KPIs to drive profitability and target delivery.
- Recruited top-performing candidates to build staff retention and team performance.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Researched business opportunities with new and existing customers, notifying sales team to follow up.
- Set policies and processes outlining expectations on employee behaviour at every level.
- Assessed impact of marketing programmes and recommended improvements.
- Generated business, cost and employee reports to management.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Developed and implemented budgetary and resource allocation plans.
- Handled development of tactical programmes to pursue targeted goals and objectives.
- Evaluated and decided upon key investments in equipment, infrastructure and talent.
- Analysed accounting and financial data to get holistic view of company financial health.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered a positive impact on guest satisfaction moving the hotel in the top 350 hotels in London out of 1200 on TripAdvisor.
- Delivered on all KPIs and a high profitability for the hotel.
Hotel Manager
Hilton London
Euston
02.2017 - 04.2018
- Hospitality Management
- Revenue Analysis
- Revenue Forecasting
- Pre-Opening
- Food & Beverage
- Menu Development - Acting General manager
- Main points were owner relationship & recruitment and stabilising the team
- F&B gave a profit of 42%
- Salt overall experience increased by 4% YOY, also movement in all other areas
- Bar Revenue increased by an average of £250 per day
- Recruited HOD's and team members
- Stabilized owner relationship - Implemented the brand standards and other Hilton central initiatives.
Hotel Manager
Hilton Watford
- Hotel GOP of 108.9 % | - TGOP @ 102.3 % - OEX @ 136.6 % (Second in the whole of UK & Ireland) - Leadership Index of 89 % - OE SALT growth of 4.4 points in 2016
- Helpfulness SALT growth of 5.1 points in 2016 - Managed the conversion of the meeting rooms into Regus
- Workspace
- Improved QA by 25 % YOY and 98 % Brand Standards
- ROI project of opening a pantry in the hotel converting an extra 42k with minimal cost attached to it.
Deputy General Manager
Hilton London Stansted Airport
- Hotel GOP of 110 % | - TGOP @ 103.2 % - Leadership Index up YOY by 30 % - OE SALT growth of 5.2 points - Helpfulness SALT growth of 6 points - Managed the refurbishment and opening of a new concept restaurant at the hotel called NICHOLSONS.
Conference & Banqueting Manager
Hilton Watford
01.2007 - 01.2009
- BDRC grew month on month to be in the Top 10 Hotels in
General Manager
Hamlets Hotel & Restaurant
Maidstone
01.2013
- Beverage cost below budget by 4 % in 2013
- Breakfast SALT was among Top 5 in UK & Ireland
- Labor management complaince 100 % and labor cost better than budget by 3 % YOY 4 %
- Increased guest satisfaction index by 20 % which in turn increased occupancy from 55 % to 80 %
- Generating a refurbishment plan to upgrade the facilities at the hotel & restuarant
- Made targets for the year for individual departments to perform with goals (KPO's)
- Worked with all the Head of Departments to keep staff cost down coming to 25 % from 33 %
- Actively involved with local businesses in networking meetings, which got alot of business to the hotel
- Worked with the meetings & events department closely to generate business worth £ 80,000 in 4 months.
Food & Beverage Manager
Holiday Inn
Milton Keynes
- Restructured the F&B Department, invigorated standard in operations, raising the GSI from 80 % to 88 %
- Setup revenue enhancement strategies to increase local business & the cash margin per sleeper hence increasing the F&B revenue
- Implemented Cellar management procedures for the liquor stock at bars & mini bars to turn the deficit the into surplus
- Worked with the Operations Steal team closely to steal corporate business from competitors
- Involved in the F&B National forum to develop & advice on new menus.
Food & Beverage Manager
Quality Hotel
Welwyn
- Assisted Operations manager in restructuring operations, brand standards & relaunched the product after renovations
- Designed the Standard Operating Procedures, which were rolled out to all the 42 hotels in UK, Ireland & Wales.
Education
Masters's - Business Administration
British Institute of Technology
02/2008 - 01/2009
Certificate of Higher Education - Analytics 360
eCornell
London 04/2023 -
Skills
- Hospitality Management
- Revenue Analysis
- Revenue Forecasting
- Pre - Opening
- Food &Beverage
- Menu Development
- Commercial
- Recruitment
- Performance Management
- Property Management
- Kitchen Management
- Communication
Additional Information
- An excellent disciplinarian & team leader with over ten years of experience in Rooms and Food & Beverage management in both Strategic & Hands-On environments. - Lead by example & take the initiative to resolve challenges. - Exceptionally reliable & dependable. - Have the ability to spot opportunities & take them from good to great.
- United Kingdom. , 2016 - Community Award, Presented by the Mayor of Watford, Dorothy Thornhill 2016 - Leader of the Year, Hilton Watford 2011-12 - Recognised & Awarded by Anne Milton, Minister of Public Health, UK 2011-12- Featured in the Daily Star, Kent Messenger for "The Biggest Burger Challenge"
Timeline
General Manager
DoubleTree by Hilton
04.2018 - Current
Hotel Manager
Hilton London
02.2017 - 04.2018
General Manager
Hamlets Hotel & Restaurant
01.2013
Conference & Banqueting Manager
Hilton Watford
01.2007 - 01.2009
Hotel Manager
Hilton Watford
Deputy General Manager
Hilton London Stansted Airport
Food & Beverage Manager
Holiday Inn
Food & Beverage Manager
Quality Hotel
Masters's - Business Administration
British Institute of Technology
02/2008 - 01/2009
Certificate of Higher Education - Analytics 360
eCornell
04/2023 -
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