Karan M Burke

· Managing a portfolio of 12 accounts for Insurance/ Bank and Private Equity business to improve productivity, service quality and customer satisfaction.

· Providing SLA management across these accounts ensuring the information systems, reporting and the governance review structure for SLAs and client satisfaction is in place

· Working with customer and internal sales to support new business opportunities.

· Managing and assisting with bid and delivery proposals, being responsible for the service solution and ensuring they are deliverable

· Responsible for P&L management of Work orders /SOW

· Creating Account plans, forecasting reports, SOW’s, Cost models, Service level reports, Win strategies, Client presentations and pre-sales consultancy

.Making sure contractual obligations are being met ahead of agreed service delivery

. Generated and achieved regional revenue goals, exceeding targets within company growth strategies..

. Negotiated with suppliers to reduce costs.

· Setting up the Customer security team and building capability to deliver a complex group of security projects for a new enterprise security platform.

· Supplier management of the third-party security supplier(s) including selecting, creating contracts and managing the relationship with a 3rd party implementation partner to support multiple delivery work streams.

· Portfolio planning of the Customer Security portfolio (£4 - 6M), including Business Case preparation.

· Line managed a team of 20+ people and balanced the relative business and programme priorities against skilled resource demand and regulatory PSD2 compliance dates.

· Scoping integration of many critical platforms across a hybrid infrastructure.

· Summary governance progress and risk reporting for Delivery & Programme meetings

· Creation of managed service contract with IT Security suppliers for production support reviews.

· Continuous improvement of supplier delivery and reducing cost of delivery

· Managing a number of critical high profile Customer Security improvement projects through various sponsors, delivery teams and business stakeholder’s engagements
. Delivered a Single Customer sign on system for the Banking products and providing customers means to link products with a single set of credentials and support use of multiple digital devices.
. Upgrading a customer security token issuing systems transparently for on Web and Mobile channels
. Managed and delivered all projects to achieve quality delivery projects to time and budget

· Used Agile experience and qualifications to assist programme and form the new Cloud team

.Influencing skills at all levels of CIO to ensure programme a success

• Join a new forming Bank and lead the build and delivery of a customer authentication system for many bank products under the Customer programme.
• Build and lead a team, select suppliers to design and build systems.
• Delivered a single Customer authentication for all applications, channels and platforms.
• Select a supplier for the team to design and build systems.
• Build and lead a team and platform to support both the migration of existing customers as well as service new customers to a new bank.
Achievements:
• Became a key Project Manager SME in Customer authentication.
• At end of the 4-year programme achieved a complex migration of both savings and credit card customer’s credentials successfully to new platform
• Delivered programme to aggressive timescales, so this warranted building motivated experience teams to do major transformation and build new systems in parallel successfully.

· Provided business enabling IT consultancy, translating business strategy and vision into IT strategy.

· Shaped project opportunities to support Business change.

· Creation of IT strategy, IT portfolio, IT plans and creation of IT projects for Corporate Operations IT portfolio and LIBOR product management. This was from the idea stage through to business case including handover to delivery.

· Creation of proposals, business cases and feasibility studies.

·Instrumental in working in partnership with both IT suppliers and business function to bring the right skills to a scalable programme.

· Managed the relationship with senior and middle management: instigated, directed and presented many cost-effective solutions to business problems.

· Provided governance for delivery projects: delivered to time, quality cost and scope.

· Skilled Project Managers to prepare inputs for Business cases.

· Set up a new facilitation and project solutioning function that provided support to IT PM's and Delivery managers.

· Skilled Project Managers to prepare inputs for Business cases

. Created Project initiation / Approval guidance material and consultancy to support IT project teams

· Reduced cost of Project initiation / approval phases by providing consultancy and new processes/ guidelines for Corporate IT project managers to follow.

· Reduced cost of Project initiation / approval phases by providing consultancy and new processes/ guidelines for Corporate IT project managers to follow.

· Reduced cost of Project initiation / approval phases by providing consultancy and new processes/ guidelines for Corporate IT project managers to follow.

I worked as a consultant on and off site for many years doing the following roles:

Bank of Scotland: May 2004 – Jan 2005: PM on Corporate loan systems

Learning + Skills Council: Jan 2002 – March 2004: PM team of 21 on a web-based contract profiling system

Alba Life: July – Dec 2001 – Programme manager: reporting to Finance Director on a portfolio of four projects, across two sites and projects comprised of mixed mainframe/client-server technologies.

Barclaycard International : March – June 2001: new European E-commerce project for a large international bank to assist in selling and supporting VISA customers in four different countries.

Interbrew UK: Feb 2000 – Feb 2001: PM a centralised data capture customer/product system

British Telecom:Apr 1999 – Jan 2000: PM for delivery of two projects

• Set-up new users with IT systems and equipment, offering further support and guidance to new starters.

• Join a new forming Bank and lead the build and delivery of a customer authentication system for many bank products.
• Delivered a single Customer authentication for all applications, channels and platforms.
• Select a supplier for the team to design and build systems.
• Build and lead a team and platform to support both the migration of existing customers as well as service new customers to a new bank.

Build and lead a team, select suppliers to design and build systems.

• Became a key Project Manager SME in Customer authentication.
• At end of the 4-year programme achieved a complex migration of both savings and credit card customer’s credentials successfully to new platform
• All achievements delivered to aggressive timescales, so this warranted building motivated experience teams to do major transformation and build new systems in parallel successfully.