Rik Sidhu
Penn,Wolverhampton
Summary
A hard working, reliable individual with good time management skills who has the ability to work independently and as part of a team. Over 2 decades of experience within the Automotive industry with very strong understanding of roadside operations, resourcing, H&S and Business Services. Personal experiences and roles have taught me the importance of planning and organising, meeting deadlines and self-motivating myself as well as motivating others. Key strengths in client relations and the ability to make decisions and follow through with actions through strong communication and ability to influence. I have a full clean driving licence, and I am very flexible in my approach to working outside of normal core hours, Offering strong leadership, communication, and problem-solving abilities. Ready to use and develop organisational, strategic planning, and interpersonal skills in a relationship management role. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities.
Overview
25
25
years of professional experience
9
9
years of post-secondary education
Work History
Football Scout
Wolverhampton Wanderers Football Club Academy
- Working with Wolverhampton Wanderers Football Club Academy, attending games throughout the region to highlight talent
- Attend meetings and training at the academy with mentoring from ex professionals.
- Review games and keep databases updated
Commercial Outsourcing Manager
RAC
01.2023 - Current
- Working within the contractor management team as a point of contact for commercial team(heavies), contractor network.
- Working with incident managers and team leaders on solutions to meet our ever growing customer needs, reducing monthly spend by 20%
- Conduct side by side reviews with a strong coaching element to aid in better decision making whilst trying to raise commercial awareness
- I will also use be using the findings to support the contractor managers with ongoing reviews of the network, rates and growing the contractor database.
- Planning and managing resources and budget to support and deliver objectives. Reducing storage costs and follow on tows.
- Tracking and monitoring RACs performance against KPIs for each partner. Calling out where we’re seeing issues arising and working with our Operational teams to find what remedial action we can take and how we can implement this to help the partner.
- Consulting with partners regularly to discuss services which RAC can offer to raise their interest, with a view to growing the portfolio of services we provide to them thus developing our relationship further.
Business Support Consultant
RAC
04.2016 - 12.2022
- Working with all levels of stakeholders, and act as first port of call for contract approvals, fulfilment, policy wordings & contract process queries including support with relevant Salesforce elements
- Working closely with Account managers/Directors managing strict timelines for delivery implementations through structured project plans
- Effectively manage the implementation of any new or re-contracted business, lead stakeholders through the defined end to end implementation process including Billing & Collections completion
- Complete Business Process project work as required including creation of new processes and any internal changes that may affect Business Services, IT change, operations and billing
- Conduct periodic quality reviews to ensure that relevant areas have completed required actions in line with contract requirements, in order to minimize complaints and revenue loss
- Discuss operational changes and obtain sign off before changes are made or new business is implemented, this is through face to face meetings and calls with all stakeholders including executive level
- Support to existing client base and generating revenue through sales of additional products
- New business leads and sales to large fleet (99 vehicles or above) through existing price book and rate cards.
Operations (Nights)
RAC
05.2008 - 04.2016
- Deployment of RAC patrols using advanced mapping technology for the whole of the UK and Ireland
- Performance monitoring using real time reports
- Leading teams of individuals to help meet KPI's through coaching and aiding in decision making processes
- Liaising with customers, RAC patrols, garages/dealerships and senior staff and building up relationships to help maintain highest level of customer service
- Deployment specialist Expert level & Communications Specialist Expert level
- Point of contact/Lead when no line manager on site
- Shift roster planning to maintain resource levels correct on each shift.
Operations - Colleague Developer/Trainer
RAC
05.2006 - 05.2008
- Planning and delivery of training within Customer Solutions Centre (internal/external)
- Plan recruitment days, interview potential candidates for roles in the organisation
- Carry out Inductions - e-learning and CBT programs in line with compliance
- Plan and carry out side-by-side coaching in order to raise skill levels (commercial awareness)
- Roll out of new and existing FSA compliance (Treating Customers Fairly)
- Delivery of new products/contracts main one being Audi/VW roadside
- Attended Train the trainer and other essential coaching courses to aid the role
- Plan and delivery of Treating customers fairly (FSA compliance), Commercial awareness/Internal RAC training)
- Work with all stakeholders within operations to discuss action plans and how to best implement key performance/targets.
Operations - CSC Specialist
RAC
08.2000 - 05.2006
- Deployment of RAC patrols using advanced mapping technology for the whole of the UK and Ireland
- Performance monitoring using real time reports
- Leading teams of individuals to help meet KPI's through coaching and aiding in decision making processes
- Liaising with customers, RAC patrols, garages/dealerships and senior staff and building up relationships to help maintain highest level of customer service.
Education
GCSE Level -
Valley Park School
Wolverhampton 01.1990 - 04.1996
A levels -
Regis School
Wolverhampton 01.1996 - 04.1998
NVQ in Finance - Finance
NVQ
Wolverhampton2000
Skills
- Knowledge of regulatory standards
- Product knowledge and integration
- Mentoring and coaching
- Negotiation techniques
- KPI tracking
- Brand Promotion
- Customer relationship management
- Budget planning
Training
- Coaching/Mentoring in workplace
- First Aid Course - Work Safe completed Aug 2017
- FA Safeguarding certificate
- DBS check - valid
- FA Talent ID level 1(On a waiting list for level 2)
- Train the Trainer workshop
- Front line management workshop
Timeline
Commercial Outsourcing Manager
RAC
01.2023 - Current
Business Support Consultant
RAC
04.2016 - 12.2022
Operations (Nights)
RAC
05.2008 - 04.2016
Operations - Colleague Developer/Trainer
RAC
05.2006 - 05.2008
Operations - CSC Specialist
RAC
08.2000 - 05.2006
A levels -
Regis School
01.1996 - 04.1998
GCSE Level -
Valley Park School
01.1990 - 04.1996
Football Scout
Wolverhampton Wanderers Football Club Academy
NVQ in Finance - Finance
NVQ
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