Karam Thapa
Greenford,London
Summary
Highly skilled professional with extensive expertise in reporting and documentation, safety compliance, and inventory management. Demonstrates exceptional multitasking abilities and efficiency in fast-paced environments. Proven track record in customer complaint management, staff training and mentorship, and customer retention. Adept at problem-solving, KPI management, content creation, Google Ads and Analytics, brand building, campaign creation, social media expertise, quality control accuracy, and adapting to new technology. Committed to delivering high-quality results while displaying initiative and proactive approaches to challenges.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Hospital porter
clementine Churchill hospital
Harrow on the Hill, Harrow
09.2024 - Current
- Assisted nurses during emergency situations, aiding efficient patient care.
- Collaborated with multi-disciplinary teams for integrated healthcare provision.
- Distributed post and parcels within the hospital premises for effective communication flow.
- Assisted in facility maintenance tasks such as bulb replacement or minor repairs, reducing downtime in services provided.
- Facilitated hospital's smooth operation by delivering supplies as required.
- Adhered strictly to infection control policies while handling clinical waste or cleaning spillages; upheld best practices in health and safety management at all times.
Warehouse forklift operator
Wincanton
Greenford, Ealing
02.2024 - 09.2024
- Performed minor repairs on the forklift preventing downtime and saving repair costs.
- Promoted safety environment with regular inspection of warehouse equipment.
- Loaded and unloaded lorries, ensuring timely deliveries for customer satisfaction.
- Collaborated with team members to fulfil complex orders effectively.
- Conducted daily maintenance checks for optimal performance of forklift.
- Ensured safe operation of warehouse forklift by following established safety guidelines.
- Assisted in inventory management by updating records after each transaction.
Food Production operative
Kanada YA
Greenford
09.2023 - 02.2024
- Alongside this, operating various food production equipment, inventory management, working in a team, picking and packing
- Consistently followed all applicable regulations, policies and procedures for health, safety and environmental compliance
- Completed logs and job reports for service calls at end of shift to preserve accurate information
- Trained and coached junior team members to maximise knowledge and competencies and increase performance
Social Media Manager
Tikkarito
Chancery lane
07.2022 - 05.2023
- Managing and controlling the social media side of tikkarito, handling instagram, Facebook, running Google ads, while also marketing and creating high quality social campaigns to generating leads, traffic and ensuring alignment with brand voice and messaging
- Optimised SEO practices for improved website traffic.
- Used combination of brand toolkit and own design skills to write and design converting content created a website and all social media platforms
- Formulated and implemented detailed marketing strategies, engaging with online audiences to drive sales
- Addressed customer service enquires quickly and accurately
- Ran successful promotional campaigns to raise product awareness.
Customer Service Advisor
UNIQLO
12.2021 - 01.2023
- I would do stock takes and make sure KPI systems are running smoothly, deal with refunds and returns
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
- Resolved customer queries over phone and by email
- Handled high volume of calls daily for faster issue resolution.
- Enhanced brand loyalty, provided excellent service at all times.
- Guided customers through troubleshooting process with patience and clarity.
Team Leader
YO Sushi
09.2020 - 12.2021
- I had the responsibility of opening the restaurant, closing the restaurant
- Managing and dealing with customers as FOH while always in the kitchen making and serving food
- Trained and supervised team to deliver on store sales targets
- Delivered quality service with friendly and professional demeanour
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment
- Assisted with team recruitment, interviewing and onboarding
- Oversaw stock control to maintain sufficient inventory levels and minimise waste
- Streamlined workflow for a more efficient process.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Warehouse operative
Hep Oil
Southall
10.2019 - 09.2020
- Very hard and demanding job, had to deal with waste oil and fresh oil, loading and unloading of lorries, weighing up to 10kg plus using safe manual lifting techniques
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking
- Managed inventory movements to process incoming shipments and organise storage areas
- Moved products using industrial trucks, forklifts and electric pallet jacks
- Filed records to maintain accurate stock documentation.
Kitchen Team Leader
Tamarind Tiger
Baker St
01.2018 - 10.2019
- I was the back of house manager meaning I had to manage and train new staff, up to 6 people look at produce and stock make sure we had enough
- Managed recruitment and staff training providing inductions and programme development
- Organised and led kitchen deep cleans to prevent unsanitary cooking conditions
- Conducted weekly cost, waste and sales reports for management review
- Delegated tasks, improved workflow efficiency.
- Conducted daily inventory checks with detailed record keeping.
Education
A Level or equivalent - Business Studies & Economics
Greenford High School 6th Form
Greenford, Ealing 08.2017 - 05.2018
Skills
- Reporting and documentation
- Safety compliance
- Skilled multitasker
- Inventory management
- Picking, packing and dispatching
- Efficient and proactive
- Team player
- Forklift operation
- Customer complaint management
- Staff training and mentorship
- Customer retention
- Problem-solving
- Microsoft Excel
- KPI management
- Content creation
- Google Ads and Analytics
- Reporting and analysis
- Brand building
- Campaign creation
- Social media expertise
- Fast-Paced environment adaptation
- Initiative displaying
- Adapting to new technology
- Quality control accuracy
Languages
English
Nepali
Spanish
Affiliations
- football
- painting
- learning
References
References available upon request.
Timeline
Hospital porter
clementine Churchill hospital
09.2024 - Current
Warehouse forklift operator
Wincanton
02.2024 - 09.2024
Food Production operative
Kanada YA
09.2023 - 02.2024
Social Media Manager
Tikkarito
07.2022 - 05.2023
Customer Service Advisor
UNIQLO
12.2021 - 01.2023
Team Leader
YO Sushi
09.2020 - 12.2021
Warehouse operative
Hep Oil
10.2019 - 09.2020
Kitchen Team Leader
Tamarind Tiger
01.2018 - 10.2019
A Level or equivalent - Business Studies & Economics
Greenford High School 6th Form
08.2017 - 05.2018
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