KARAM SIDHU
London,Ealing
Summary
I am a highly motivated and hardworking individual with over three years experience working as a Shift Supervisor in Mitchells & Butlers establishments. I am well rehearsed with building rapport with guests, and keeping the bar organised and running smoothly—even on the busiest nights. I would love the opportunity to bring my skills and enthusiasm to The Engineer.
Overview
6
6
years of professional experience
Work history
Shift Supervisor - AMP Level 3
The Drapers Arms
London
02.2025 - Current
- Utalising previous management experience to ensure the needs of the business are met at all times.
- Independently supervise shifts allocating workload to team members.
- Monitoring team performance providing feedback and guidance.
Shift Supervisor
The Hoop and Grapes
London
11.2023 - 02.2025
- Offer a warm welcome to guests providing personalised recommendations that cater to specific needs.
- Conducting team briefs, training sessions and debriefs to communicate sales and targets.
- Ensure accurate cash counts and any required business admin tasks.
- Provide guidance and feedback to team members.
Supporter Care Assistant
Anthony Nolan
London
09.2019 - 08.2022
- First point of contact for all enquires to the Charity answering calls, emails and social media posts. Supported with campaigns and mailings and highlighted key opportunities with appropriate teams.
Education
Level 3 Diploma in Customer Service -
YH Training Services
Level 3 Extended Diploma in ICT and Computing -
Kirklees College
10 GCSEs A-C, including English and Maths -
Shelley College
Skills
- Excellent level of attention to detail
- Knowledge of the service industry and alcohol laws,
- Experience working within M&B establishments and well versed with Zonal Aztec till system
- Ability to build and maintain rapports with people on all levels
- Ability to work systematically and prioritise workload
- Able to respond flexibly to the demands of the role
- Excellent customer service skills and communication skills
- Positive attitude and strong observational skills
- Ensuring every guest feel welcome and valued
- Open to Personal Development and willing to undertake further training
Timeline
Shift Supervisor - AMP Level 3
The Drapers Arms
02.2025 - Current
Shift Supervisor
The Hoop and Grapes
11.2023 - 02.2025
Supporter Care Assistant
Anthony Nolan
09.2019 - 08.2022
Level 3 Diploma in Customer Service -
YH Training Services
Level 3 Extended Diploma in ICT and Computing -
Kirklees College
10 GCSEs A-C, including English and Maths -
Shelley College
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