A professional with a strong foundation in customer service and public relations, demonstrating exceptional communication skills and the ability to remain calm under pressure. Adept at problem-solving and team building, with a proven track record in upselling and the ability to sell products and services effectively. Committed to thoroughness and attention to detail, leveraging initiative and maths knowledge to achieve organisational goals.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Work history
Engineer
USF Motors
Tolworth, Kingston upon Thames
06.2025 - 07.2025
Implemented energy-efficient solutions in building designs, promoting sustainability.
Delivered cost-effective solutions for complex engineering problems.
Minimised safety risks with thorough inspections and maintenance schedules.
Liaised with clients, understanding their needs and translating them into technical requirements.
Facilitated social activities, improved patient mood.
Participated actively in team meetings, contributing valuable insights based on customer interactions.
Educated customers about warranty policies for increased trust and loyalty.
Maintained communication with customers for updates on shipment status.
Education
GCSEs -
The Kingston Academy
Kingston upon Thames
09/2020 - 06/2025
Skills
Calm under pressure
Problem-solving
Communication skills
Public speaking
Team building
Public Relations
Upselling
customer service skills
the ability to work well with others
excellent verbal communication skills
to be thorough and pay attention to detail
patience and the ability to remain calm in stressful situations