Karam Bahnoo

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.

· Coordinated diverse sales functions by leveraging organized approaches, industry knowledge, and hands-on leadership skills dedicated to customer acquisition and revenue development.

· Assessed customer needs to make appropriate recommendations, develop price quotes, represent warranty information, and evaluate financing options.

· Solicited new business by prospecting and networking while maintaining and growing revenue from existing clientele.

· Managed operations by delegating daily responsibilities, evaluating challenges, developing business plans and budgets, and designing processes, policies, and procedures that advance continuous improvement to workflows.

· Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

· Sourced, hired, and trained team members in successful strategies to meet operational and sales targets.

· Boosted performance of sales staff by evaluating KPIs and providing real-time coaching.

· Multiplied earnings through sales goal achievement, point of sale and corporate offers management, customer service improvements, and commitment to team objectives.

· Addressed and resolved strategic issues to support sales management and guide business direction through the development of tactical business plans.

· Acted as a Point of Contact (POC) and company representative by building a relationship with the Michelin principal and attending conferences, meetings, and seminars.

· Performed deep dive needs analysis to ascertain customer needs/wants and provided elite customer service in response by calmly responding to shifting needs and professional resolving escalated issues.

· Expedited the sales process, where available, to ensure complete client satisfaction

· Encouraged productivity, strategic thinking, and accountability from all team members.

· Applied strong communications, presentation, and writing skillsets to educate personnel on brand identity guidelines and consumer engagement tactics.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.