Karabo Ketshabetswe
Toronto, Ontario
Overview
4
4
years of professional experience
Work history
WFH Customer Service Representative
Concentrix
Toronto
01.2024 - 08.2024
- Delivered high-quality customer service by handling inquiries, resolving complaints, and processing financial transactions.
- Assisted customers with billing issues, refunds, and account inquiries while maintaining accuracy and compliance.
- Managed high volumes of interactions efficiently, showcasing strong problem-solving and multitasking abilities.
- Utilized CRM systems to track customer interactions, ensuring seamless documentation and resolution follow-ups.
Project Funding Liaison
Capstone Project - York University
Toronto
09.2022 - 04.2023
- Managed financial operations and ensured transparent allocation of project funds.
- Conducted financial analysis to optimize budget use and collaborated with teams for strategic decision-making.
- Strengthened financial reporting and analysis skills by preparing comprehensive financial summaries.
Kiosk Associate
Thermea Spa Village
Toronto
11.2021 - 12.2022
- Processed payments, managed customer inquiries, and maintained accurate sales records.
- Provided tailored recommendations on services and gift certificates, enhancing the customer experience.
- Generated daily financial reports, improving operational efficiency through data-driven insights.
Peer Mentor Leader
York University
Toronto
09.2020 - 04.2021
- Mentored first-year students, guiding them through academic and social challenges.
- Led workshops to enhance student engagement and foster a supportive learning environment.
- Strengthened leadership, communication, and problem-solving skills through direct mentorship.
Education
Master of Science - Corporate Finance
Bayes Business School
London, United Kingdom 09/2024 - 04/2025
Bachelor of Arts - Financial & Business Economics
York University
Toronto, Canada 09/2019 - 04/2023
Skills
- Technical Skills: Python, Excel VBA, Databases, MS Project, ERP Systems, SAS Programming, R-Studio
- Certifications: CFA Level 1 Candidate
- Customer Service & Communication: Strong ability to engage with customers, resolve inquiries, and provide tailored financial solutions
- Financial Transactions & Data Management: Skilled in processing payments, refunds, and analyzing financial reports
- Problem-Solving & Adaptability: Effective at handling high-pressure environments and adapting to evolving customer needs
- Organizational & Time Management: Experienced in managing multiple priorities with accuracy and efficiency
Timeline
WFH Customer Service Representative
Concentrix
01.2024 - 08.2024
Project Funding Liaison
Capstone Project - York University
09.2022 - 04.2023
Kiosk Associate
Thermea Spa Village
11.2021 - 12.2022
Peer Mentor Leader
York University
09.2020 - 04.2021
Master of Science - Corporate Finance
Bayes Business School
09/2024 - 04/2025
Bachelor of Arts - Financial & Business Economics
York University
09/2019 - 04/2023
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