Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kara Matthew

ForfarAngus,Angus

Summary

I am a dedicated professional with a lot of experience in customer service and conflict resolution. I demonstrate a hardworking attitude and the ability to remain calm under pressure. I am proficient in child psychology and special needs experience, with a strong focus on play-based learning and creative activity planning. I am an active listener and encourage creativity, and problem-solving, ensuring a supportive and innovative environment for children. I am committed to fostering an imaginative and inclusive atmosphere that promotes growth and development. I have excellent timekeeping skills and work well within a team as well as alone. I strive to do my very best to achieve any goals that are set for me.


I have experience working with children, this can be seen through my placement for college. I also have experience in looking after children that have complex learning difficulties, due to my younger siblings having ADHD, Autism and Sensory processing disorder. This can be a challenge at times however I have looked after them from a young age and can confidently deal with these types of situations. I have also spent a lot of time around young children outside of the family home as friends have young children that I have been responsible for at times while they have been at work.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Crew Member

McDonald's
Forfar, Angus
03.2021 - Current
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Prepared food items according to the established recipes maintaining consistency of taste and presentation.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
  • Offered menu recommendations based on customer preferences improving their dining experience.
  • Executed daily operation procedures ensuring adherence to company's policies.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Adhered to strict hygiene practices while handling food ensuring safety at all times.
  • Trained in food safety and hygiene practices.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Flexibly took on various roles to support workflow.
  • Operated cash register to take payments and process orders.
  • Prepared food and beverages within target timeframes.
  • Addressed questions, concerns and complaints of customers.
  • Warmly greeted customers and proactively reduced wait times.
  • Maximised restaurant cleanliness and accessibility.

Education

Scottish Qualifications Certificate -

Forfar Academy
Forfar
08.2020 - 06.2021

Scottish Qualifications Certificate - Childcare Academy

Dundee and Angus college
Dundee
08.2022 - 06.2023

Scottish Qualifications Certificate - Social Science

Dundee and Angus College
Dundee
08.2023 - 06.2024

Skills

  • Customer service
  • Conflict resolution
  • Good physical stamina
  • Child psychology
  • Special needs experience
  • Play-Based learning
  • Creative activity planning
  • Active listening
  • Encouraging creativity
  • Creative, innovative and imaginative
  • Hardworking attitude
  • Calm under pressure
  • Problem-solving

References

References available upon request.

Timeline

Scottish Qualifications Certificate - Social Science

Dundee and Angus College
08.2023 - 06.2024

Scottish Qualifications Certificate - Childcare Academy

Dundee and Angus college
08.2022 - 06.2023

Crew Member

McDonald's
03.2021 - Current

Scottish Qualifications Certificate -

Forfar Academy
08.2020 - 06.2021
Kara Matthew