Kara Mannion

•Delivered efficient and friendly customer service in high-volume environment, ensuring every guest interaction remained positive and professional.

•Managed drive-thru service during peak trading periods, maintaining order accuracy and reaching drive thru targets while handling large customer volumes. E.g: OEPE target of 130 or below between Monday - Thursdays and under 150 on Fridays and Saturdays.

•Independently managed drive thru operations serving over 80 cars per hour in peak periods.

•Ensured compliance with hygiene, food safety and operational standards at all times.

•Trusted with early opening shifts, to prepare service areas and ensure operational readiness before peak trading.

•Supported new team members through guidance and training as part of the buddy system.

•Handled customer concerns effectively, resolving issues while maintains brand experience.

•Safety Circle Member: A trusted and approachable representative for colleagues, handling concerns with discretion and supporting open communication around workplace safety and wellbeing.