Kanyinsola Oyewunmi
Edinburgh,United Kingdom
Summary
Efficient and performance-driven Operations Analyst with hands-on experience in complaint resolution, operational reviews, and workflow optimisation. Skilled in managing back-office procedures, stakeholder communications, and cross-team reporting within financial and service-based environments. Adept at streamlining processes and identifying gaps through root cause analysis. Seeking an opportunity to support operational excellence and regulatory alignment in a forward-thinking organisation.
Overview
6
6
years of professional experience
Work history
Complaints Manager
Diligenta Ltd (Subsidiary of Lloyds Banking Group
Edinburgh
09.2024 - 06.2025
- Investigated pension complaints focus on FCA standards.
- Performed root cause and risk analysis to support reporting and audit readiness.
- Drafted insights and liaised across compliance, audit and service teams.
- Deliver customer-centric resolutions and uphold regulatory requirements.
Assistant Manager
Earls Edinburgh
Edinburgh
04.2023 - 08.2024
- Managed daily operations, reconciliation and payroll.
- Enhanced efficiency and trained staff on service standards.
- Developed and introduced cost-saving initiatives that reduced overhead costs by 20%.
Compliance Officer
Ogun State Ministry of Finance
Abeokuta, Nigeria
07.2021 - 07.2022
- Supported internal audits and compliance reporting.
- Conducted risk reviews and policy training
- Presented audit finding and improvement proposals to departmental leaders.
Customer Service Representative
Honey Closet
01.2020 - 06.2021
- Delivered exceptional service through proactive issue resolution.
- Handled multi-channel communication and boosted customer satisfaction scores.
- Maintained detailed records using CRM software, supporting seamless handover and reporting.
- Resolved a wide range of customer issues, maintaining a 90%+ first-contact resolution rate.
Administrative Assistant
The Midetush Bespoke
02.2019 - 01.2020
- Supported budget tracking, purchase logging, and document preparation.
- Assisted in daily office coordination, procurement tracking, and scheduling.
- Streamlined record-keeping processes, reducing administrative delays by 25%.
Education
MSc Accounting & Finance with CIMA - (CIMA accreditation in progress)
Queen Margaret University
01/2023 - 05/2024
BSc Accounting - undefined
Federal University of Agriculture
01.2015 - 1 2019
Skills
- Financial Analysis & Data Analysis
- Root Cause Investigation & Reporting
- Risk Assessment & Regulatory Compliance (FCA, AML)
- Complaints Resolution & Customer Experience
- Operational Process Improvement
- Stakeholder Engagement & Communication
- Microsoft Office Suite
- Sage
- Xero
- CRM Tools
- Time Management
- Problem Solving
- Continuous Learning
Languages
English (Full Professional Proficiency)
Fluent
Timeline
Complaints Manager
Diligenta Ltd (Subsidiary of Lloyds Banking Group
09.2024 - 06.2025
Assistant Manager
Earls Edinburgh
04.2023 - 08.2024
Compliance Officer
Ogun State Ministry of Finance
07.2021 - 07.2022
Customer Service Representative
Honey Closet
01.2020 - 06.2021
Administrative Assistant
The Midetush Bespoke
02.2019 - 01.2020
BSc Accounting - undefined
Federal University of Agriculture
01.2015 - 1 2019
MSc Accounting & Finance with CIMA - (CIMA accreditation in progress)
Queen Margaret University
01/2023 - 05/2024
Similar Profiles
Rumbidzai Michele ChaukeRumbidzai Michele Chauke
LIFE AND PENSIONS ADMINISTRATOR at DILIGENTA/LLOYDS BANKING GROUP, SCOTTISH WIDOWSLIFE AND PENSIONS ADMINISTRATOR at DILIGENTA/LLOYDS BANKING GROUP, SCOTTISH WIDOWS
Ankita CampbellAnkita Campbell
Manager, Deloitte USI at Banking and IM - Lloyds Banking Group and Index VenturesManager, Deloitte USI at Banking and IM - Lloyds Banking Group and Index Ventures
Nishant RamNishant Ram
IT Project Manager at American Express, Lloyds Banking Group, Royal London GroupIT Project Manager at American Express, Lloyds Banking Group, Royal London Group
Jicson Babu DanielJicson Babu Daniel
Operations coordinator at NielsenIQOperations coordinator at NielsenIQ
Erin PotterErin Potter
Operations Executive at JacTravel (A TourPartnerGroup Company)Operations Executive at JacTravel (A TourPartnerGroup Company)