KANWALJIT SINGH MALHI

As a Smart Tech Specialist at Octopus Energy, I manage and oversee the solar installation process, acting as the main point of contact for customers from post-sale through to installation. I coordinate with internal teams such as surveyors and engineers to ensure accurate and timely installations. My role involves using tools like HubSpot CRM to track cases, resolve queries, and deliver a smooth customer experience. I regularly assist customers with technical questions about solar technology and system setups, helping them understand key components and processes. This has built my confidence in supporting users, problem-solving, and working with technical systems skills I'm keen to develop further in an IT support role.