KANWALJIT SINGH MALHI
Walsall,United Kingdom
Summary
As a Smart Tech Specialist at Octopus Energy, I manage and oversee the solar installation process, acting as the main point of contact for customers from post-sale through to installation. I coordinate with internal teams such as surveyors and engineers to ensure accurate and timely installations. My role involves using tools like HubSpot CRM to track cases, resolve queries, and deliver a smooth customer experience. I regularly assist customers with technical questions about solar technology and system setups, helping them understand key components and processes. This has built my confidence in supporting users, problem-solving, and working with technical systems skills I'm keen to develop further in an IT support role.
Overview
11
11
years of professional experience
2019
2019
years of post-secondary education
Work history
Smart Tech Specialist
Octopus Energy
Coventry
11.2024 - 09.2025
- Serve as the first point of contact for customers, addressing inquiries and guiding them through the solar installation process
- Ensure customers have a smooth and exciting journey from enquiry to installation, focusing on creating a positive experience
- Coordinate with survey and installation teams to ensure seamless transitions from enquiry to installation
- Assist in gathering necessary information for installations and providing customers with clear options
- Collaborate with team members to achieve shared goals and deliver high-quality service with minimal inconvenience to customers
Ground Operations Agent
British Airways
London
02.2020 - 10.2024
- Processed and delivered customers’ baggage to and from the aircraft in a timely and safe manner
- Prioritized work load to ensure each task is handled efficiently
- Operated aircraft loading systems, allocation devices and terminal baggage systems using the relevant technology
- Carried out other associated aircraft services and ground handling functions, both indoors and outdoors
Sales Advisor
Maplin Electronics LTD
London
06.2014 - 05.2017
- Delivered excellent customer service by assisting customers with product selection, troubleshooting, and after-sales support in a fast-paced retail environment.
- Maintained in-depth knowledge of electronic products and technologies to provide accurate information and drive sales.
- Handled stock management, product displays, and point-of-sale operations to ensure smooth daily store operations.
Education
First Class Honours, Bachelor of Arts - Television Production (Technical Arts)
Middlesex University
Skills
- Customer Service
- Administration
- Computer-literate
- Windows & Mac
- HubSpot CRM
- Microsoft Office 365
- Ticketing & Case management
- Remote Customer Support
- Logistics
- Full United Kingdom Driving License
References
Available upon request
Timeline
Smart Tech Specialist
Octopus Energy
11.2024 - 09.2025
Ground Operations Agent
British Airways
02.2020 - 10.2024
Sales Advisor
Maplin Electronics LTD
06.2014 - 05.2017
First Class Honours, Bachelor of Arts - Television Production (Technical Arts)
Middlesex University
Similar Profiles
Cian BrownCian Brown
Energy Specialist at Octopus EnergyEnergy Specialist at Octopus Energy
Luis QuinecheLuis Quineche
Energy Operations Manager at Octopus EnergyEnergy Operations Manager at Octopus Energy
Amanda LewisAmanda Lewis
Data Analyst at Octopus EnergyData Analyst at Octopus Energy
Tia HaleTia Hale
Motability customer service specialist at Rac Motoring ServicesMotability customer service specialist at Rac Motoring Services
Carl PritchattCarl Pritchatt
Deputy Manager at Stonegate GroupDeputy Manager at Stonegate Group