Kantish Bhalerao

Coordinated scenario testing and incident response exercises to strengthen business resilience.

Analysed data and trends with MetricStream, CL360, and horizon-scanning dashboards.

Developed business continuity testing plans to enhance risk mitigation strategies.

Delivered real-time updates through Everbridge and tracked post-incident actions.

Evaluated helpdesk communications for accuracy, compliance, and fairness.

Consistently exceeded monitoring targets while delivering constructive feedback to enhance quality.

Identified training needs through data trend analysis to improve client satisfaction and service delivery.

Ensured accurate client records and timely processing of payments and GDPR updates.

Conducted root cause analyses to identify issues and raised loss events in MetricStream.

Provided frontline communication support, resolving problems for helpdesk and wider business.

Trained new colleagues, instilling high standards of accuracy and compliance.

Managed cellulose microbead production and stock control, ensuring efficiency in laboratory processes.

Conducted risk assessments to uphold stringent health and safety protocols.

Facilitated clinical teams, coordinated clinic schedules, and secured sensitive patient information discreetly.

Optimised administrative workflows, prioritised access to records, and directed staff operations.