Summary
Overview
Work history
Education
Skills
Accomplishments
Personal Information
Certification
Quote
Timeline
AccountManager

Kannan Natarajan

Delivery Head (Digital Business) - Consumer Services
Reading, United Kingdom

Summary

An innovative and strategic business leader with a successful track record in driving transformative value and cultivating strong customer advocacy. Adept at spearheading high-quality digital and IT transformation programs, IT service engagements, and impactful business initiatives.


As a P&L owner, recognised for exceptional negotiation and dynamic decision-making skills that positively influence client ecosystems, seasoned in shaping business strategies through keen market insights and fostering profitable business acquisition and expansion.


Distinguished as a trusted advisor to Clients, deeply passionate about digital transformation and industry trends. Expert at conceiving and implementing solutions spanning agile/product based organisations, agile/DevOps/operating models, hosting strategies, automation, data & AI by collaborating seamlessly with senior leadership, sales, and practice teams.


A pioneering driver in AI strategy, specialising in generative AI, adept at collaborating with diverse teams to establish roadmaps, innovate AI solutions, institute guardrails, monitor AI systems, measure ROI, set up governance and drive successful AI projects through continuous learning, delivering positive business impacts.


Demonstrating exceptional business acumen and thought leadership, instrumental in establishing a mature supply chain - Blue Yonder practice, securing new logos, and implementing supply chain products globally to optimise business and operational values.


Accomplished professional with expertise in visionary leadership and competitive business strategy. Proven track record in designing transformation roadmaps and managing business relationships.


Adept at business consulting, digital transformation, and data & AI strategy.

Demonstrated excellence in delivery, governance & ownership, and supply chain transformation.

Known for dynamic decision making and driving organisational success through innovative solutions.

Overview

24
24
years of professional experience
4
4
Certification

Work history

Delivery Head (Digital Business – RCPG, UK&I)

HCL Technologies UK Limited
London, UK
04.2022 - 01.2025

Company Overview: A next-generation global technology company that helps enterprises re-imagine their businesses for the digital age - Digital, IoT, Cloud, Automation, Cybersecurity, Data & Analytics, Gen AI, Infrastructure Management and Engineering


  • As P&L owner, drive business growth and profitability through delivering high quality digital transformation programs under various delivery models, ensuring higher customer satisfaction
  • Develop strategic initiatives in collaboration with Sales and Capability teams, overseeing execution, governance, and enhancement of delivery metrics
  • Collaborate with Clients to drive their comprehensive Digital Strategies, offering solutions for transformational roadmaps and operational efficiencies, leveraging evolving trends in cloud computing, data, analytics and AI, product operating models, agile delivery and intelligent automation
  • Develop strategic initiatives in collaboration with Sales and Capability teams, overseeing execution, governance, and enhancement of delivery metrics
  • Maintain a sharp focus on P&L management, implementing strategies to boost utilisation efficiencies, cross leveraging, operational excellence, and talent retention to enhance profitability
  • Cultivate a culture of Service Excellence and Stability within the team, driving continuous service improvements

Engagement & Delivery Head

HCL Technologies Limited
Reading, UK
10.2018 - 03.2022
  • Led comprehensive IT/Digital transformation initiatives, granting Customers distinct competitive advantages
  • Integrated vital Supply Chain systems into Oracle Retail and related product suite, facilitating the Retail transformation program's success
  • Streamlined 3PL-operated warehouses within the customer's IT landscape
  • Continuously enhanced integration to optimise operational efficiencies, combining application and infrastructure services for unified service delivery
  • Established HCL’s role as a People Systems implementation partner, displacing specialist incumbents

Global Practice Head (Supply Chain – Blue Yonder)

HCL Technologies Limited
Chennai, India
04.2015 - 06.2019
  • Established and expanded supply chain capabilities, collaborating across teams to craft business strategies, navigate diverse regions, and drive end-to-end delivery of solution proposals in response to RFPs
  • Devised an industrialized framework for rapid, cost-effective Blue Yonder product implementations, securing 10+ new logos and fostering client relationships across geographies

Delivery Manager

HCL Technologies Limited
Chennai, India
06.2013 - 03.2017
  • Established an accelerated WMS rollout platform using a template/complexity-based model across EMEA for 3PL customers
  • Implemented templates and a catalogue-based framework for targeted verticals and regions for a global 3PL leader

Practice Manager – Transportation & Logistics

HCL Technologies Limited
Chennai, India
10.2011 - 06.2014


  • Developed and expanded capabilities in the Transportation & Logistics vertical using Blue Yonder solutions
  • Managed delivery of Blue Yonder WMS projects for clients in the Transportation, Manufacturing and Retail sectors

Development Manager

Flextronics Technologies
Chennai, India
06.2010 - 10.2011
  • Devised an efficient and cost-effective implementation framework for BY Warehouse Management solutions across the regions
  • Developed strategic plans for implementing BY Warehousing solutions and delivered them successfully, ensuring the satisfaction across business and operations teams

Consultant/Technical Lead

Sonata Software Limited
Bangalore, India
06.2004 - 06.2010
  • Development, enhancements of major/minor product releases for RedPrairie Warehouse Management System
  • Enhanced the core product architecture platform of RedPrairie suite of products
  • Customer specific enhancements & implementing solutions to RedPrairie's customers

Programmer

Meridian Tech Solutions
Coimbatore, India
04.2001 - 06.2004
  • Development, enhancements and maintenance of web and desktop applications per customer requirements
  • Development of e-commerce portal for a leading telecom major in South Asia

Education

Master of Computer Applications (M.C.A.,) - Computer Applications

Bharathidasan University
Trichy, India

B.Sc. - Computer Science

Bharathidasan University
Trichy, India

Skills

  • Visionary Leadership
  • Competitive Business Strategy
  • Designing Transformation Roadmaps
  • Business Relationship Management
  • Business Consulting
  • Digital Transformation
  • Data & AI Strategy
  • Delivery, Governance & Ownership
  • Supply Chain Transformation
  • Dynamic Decision Making

Accomplishments

  • Enhanced HCL's reputation as a trusted and transparent advisor, resulting in higher customer satisfaction levels.
  • Orchestrated 'Transformation Partner' role for a leading European fashion retailer, delivered value across Digital, Supply Chain, Retail, People Systems, and Integrations, leading to an impressive $25M account growth in 5 years.
  • Implementing a robust Data & AI strategy, for a major UK grocery retailer on its separation from its parent company, with an efficient delivery model. Evolving the Gen AI strategy and roadmap, and successfully implementing key use cases to maximise the business outcomes.
  • Pioneered the establishment of Blue Yonder Supply Chain practice from the ground up, cultivating a robust customer base and achieving a remarkable $30M growth in 6 years.
  • Collaborated with the largest 3PL player on an extensive WMS harmonisation initiative, streamlining implementations across 300+ European warehouses via a factory-based framework, templates, and automation.
  • Demonstrated elevated service maturity and stability by successfully implementing resilient operating models.

Personal Information

Title: Delivery Head – Retail & Consumer Goods, UK & Ireland

Certification

  • AI-900: Microsoft Azure AI Fundamentals, Nov 2024
  • Microsoft Generative AI Learning, HCLTech, Jan 2024
  • AWS Certified Cloud Practitioner (CLF-C01), AWS Training and Certifications, Issued Mar 2023Issued Mar 2023
  • Microsoft Certified: Azure Fundamentals, Microsoft, Issued Mar 2023

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Delivery Head (Digital Business – RCPG, UK&I)

HCL Technologies UK Limited
04.2022 - 01.2025

Engagement & Delivery Head

HCL Technologies Limited
10.2018 - 03.2022

Global Practice Head (Supply Chain – Blue Yonder)

HCL Technologies Limited
04.2015 - 06.2019

Delivery Manager

HCL Technologies Limited
06.2013 - 03.2017

Practice Manager – Transportation & Logistics

HCL Technologies Limited
10.2011 - 06.2014

Development Manager

Flextronics Technologies
06.2010 - 10.2011

Consultant/Technical Lead

Sonata Software Limited
06.2004 - 06.2010

Programmer

Meridian Tech Solutions
04.2001 - 06.2004

Master of Computer Applications (M.C.A.,) - Computer Applications

Bharathidasan University

B.Sc. - Computer Science

Bharathidasan University
Kannan NatarajanDelivery Head (Digital Business) - Consumer Services