Kanishka Dobhal

As a Wintel Manager at the London Metal Exchange (LME), responsibilities include:

• Leading and managing the Wintel infrastructure to ensure optimal performance and high availability across the organization.
• Overseeing cloud and on-premises server environments, focusing on system optimization, security, and cost efficiency.
• Coordinating with cross-functional teams to ensure seamless integration of infrastructure solutions, particularly in the context of financial services and high-availability environments.
• Driving automation for monitoring, maintenance, and incident management to enhance operational efficiency and reduce human error.
• Providing strategic guidance on system architecture, cloud migration, and disaster recovery planning.
• Managing and developing a high-performing team, ensuring knowledge transfer and continuous improvement in technical skills.
• Collaborating with senior leadership to align IT infrastructure with business objectives and growth initiatives.

• Function as deputy for Director of IT team as and when required including attending meetings with senior stakeholders.
• On-going management and support of business infrastructure environments on Azure, AWS Cloud platform and On-premise solutions
• Providing leadership and direction for application DevOps and Database administration function.
• Administration of Cloud infrastructure, utilizing appropriate tools for identifying, correcting complex issues, and providing automation for common situations where possible.
• Planning and scheduling of appropriate cloud infrastructure maintenance tasks in line with change management procedures.
• Manage resolution, incidents, and problems, ensuring that these are dealt with as per appropriate defined guidelines and service levels, operating as “expert in field” to 1st and 2nd line colleagues (where appropriate) seeking guidance and support for incident and change best practice and troubleshooting.
• Defining and manage small scale projects for upgrading software and hardware components.
• Provide technical leadership and guidance through coaching and mentoring
• Responsible for all corporate Infrastructure, including but not limited to all Hardware, Network, Storage, VMware, and other connected systems in AWS and Azure Cloud.
• Managing life cycle of technology and security solutions, from inception to retirement, ensuring maximum value for our business.
• Designs, conducts POCs, tests, implements and deploys Global Hosting and Cloud solutions based on architecture requirements.
• Collaborates with other Team members to improve and optimize Cloud Infrastructure systems in non-functional perspective: scalability, reliability, performance, capacity, availability and disaster recovery
• Participate and support in compliance management, i.e. with external regulatory/governing bodies, internal/external audits, IT risk and other stakeholders, e.g. requirements of GDPR, ISO27001 etc.
• Implemented comprehensive risk management frameworks, mitigating potential threats to business and ensuring long-term stability.
• Participated in Infrastructure Penetration Testing. Implemented remediation strategies for identified vulnerabilities, reducing risk of cyber attacks

• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
• On-going management and support of business infrastructure environments on Azure, AWS Cloud platform and On-premise solutions
• Planning and scheduling of appropriate cloud infrastructure maintenance tasks in line with change management procedures.
• Mentored junior engineers in best practices for deploying and managing complex IT infrastructures
• Reduced downtime and increased system reliability through proactive monitoring and maintenance of critical infrastructure components
• Managed vendor relationships to ensure timely delivery of services and products necessary for infrastructure projects
• Reduced downtime and improved system stability through rigorous testing and troubleshooting of cloud infrastructures
• Maintained high levels of service availability by proactively addressing potential bottlenecks in network connectivity or storage capacity constraints
• Optimized cloud infrastructure performance by implementing effective monitoring and automation strategies
• Enhanced security measures by conducting regular audits, identifying vulnerabilities, and implementing remediation plans
• Enabled seamless migration of applications from on-premise data centers to public clouds with minimal disruption to ongoing operations
• Provided security incident triage and response
• Diagnosed network problems involving combination of hardware, software, power and communications issues

• Collaborating with wider technology teams to configure, maintain and secure organisation's infrastructure
• Respond to network connectivity issues and resolve any wireless communication issues within the confines of the office
• Collaborate with third-party support and service vendors to ensure that the network stays operational
• Update the network maintenance manual and submit a summary of changes to the manual each week to management
• Designing network implementation plans for new offices, configuring network equipments for end user connectivity
• Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
• Explored new technologies and tools that quality assurance team could use for testing purposes.
• Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.

• Provide full network support to IT Services and business colleagues.
• Install or remove hardware and/ or software, using supplied installation instructions and tools, following agreed standards, including those for electric work, seeking guidance in more complex situations.
• Respond to enquiries from users, specialists and others and take appropriate action within defined area of specialism to deal with processing priorities, running tests, facilitating and overseeing installation, removal, upgrading and repair of equipment.
• Update configuration management records.
• Ensure that all safety, security, clerical and administrative procedures are completed correctly and accurate records are maintained.
• Carry out required monitoring, logging and reporting tasks at appropriate level. Take action on known errors and documented workarounds, logging such actions and advising supervisor or specialist when management or specialist attention is required.
• Assist with preparation of implementation procedures with fall back contingency plans.
• Install and test new versions of hardware and system software.
• Prepare and maintain operational documentation for relevant system hardware and software products and advise system development and service delivery colleagues on correct and effective use of system software.
• Collect performance data to monitor system efficiency and ensure optimum performance in relation to any formal or informal service level agreements. Monitor both resource usage and failure rates of installed systems and provide feedback to management, seeking guidance in more complex situations.
• Maintain physical and logical security and integrity of networks and associated hardware and software to appropriate level.
• Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
• Demonstrated success in dealing with Checkpoint Firewalls, Cisco Umbrella, SolarWinds, Cisco Prime and Cisco DNA

• Responsible for the day to day support of the network communications & infrastructure architecture across all company locations.
• Proactive monitoring using multiple network monitoring tools like SolarWinds (NPM, NCM and NTA), Cisco Prime Infrastructure, Thousand Eyes, Airwave, CA Spectrum Zenoss, Website Pulse.
• ITIL Process management wrt. Routine operations (SR/WO), incident/change and problem management with appropriate tickets and business necessity.
• Logs review, IT Threat analysis, RCA (Root Cause Analysis), RFO (Reason for Outage / Interim RCA), CIR (Chronologies of Incident Report) preparation, validation for major incidents and outages.
• Link Capacity Management, effective reporting to customer with help of industry standard tools.
• Driving multiple Standardization Projects with respect to Device configuration and compliance standards.
• Automation Projects to minimize manual efforts for daily tasks or planned activities, such as Network Verification & Failover Testing
• Performing Proof of Concept (PoC) for new network monitoring and configuration tools with detailed analysis.

• Monitoring & maintenance of different Nortel systems such as DMS 100, DMS 200, DMS 250 and DMS 500 TDM switches. It includes configurations on CMAP server and L1, L2 and L3 trouble shootings related to wired line voice circuits.
• Performing daily routine processes such as Routine Exercise (REX) Test.
• Meeting all the SLA’s and Owning up service impacting issues, keeping the NNOC and NMC
• helpdesk informed and ensuring closure.
• Co-ordinations with onsite Bell technicians for fault resolution and hardware replacements.
• Attending customer weekly calls to discuss incidents and future improvement plans.
• Performing health check-ups and audits of all switches
• Loading, patching, testing and service restoring of different components in DMS switches.
• Tools used for monitoring and handling switches: BELLREQNG, ISNMS, NGSS AND NETS ticketing tool (Remedy Tool)

• Addressing field calls, providing technical support & advising step by step troubleshooting procedures to customers when they are unable to defend the scenario.
• Experience with Cisco networking equipments (Routers, Switches, ASA Firewalls & IP Phones), Fortigate Firewalls, Checkpoint Firewalls, McAfee NIPS.
• Handling Procurement cases, diagnosing & testing the products of networking stream before they are sent to customer site for installation.
• Responding to emails regarding customer's query & escalations. Quality testing of all products mentioned above.
• Fault Analysis of devices on customer site, raising spares and RMA requests.
• Verifying change requests and defects; documenting, tracking and communicating test plans, test
• Results and unresolved problems; explaining system bugs to programmers.
• Installing router and switches at customer site including (Remote support Tool).
• Giving technical support for DOA (dead on arrival) calls & provides alternative solution for call closure & thus meeting the customer satisfaction.Problem analysis, Implementation of best practices as per TAC recommendation.
• Preparation of Case study/KB documents for to use over intranet KM portal.