Kanishk Mehta
Peterborough,Cambridgeshire
Summary
Results-driven Associate Consultant with knack for solving complex business challenges. Skilled in streamlining processes and enhancing team performance through strategic planning and execution. Delivered impactful solutions that boosted client satisfaction and operational efficiency.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Associate Consultant
Tata Consultancy Services
Stevenage , Hertfordshire
01.2021 - Current
- Streamlined operational procedures with strategic planning and implementation.
- Provided tailored advice to businesses based on individual needs assessments.
- Collaborated with cross-functional teams, fostering a collaborative work environment.
- Conducted in-depth market research to identify potential growth opportunities.
IT Consultant
Optum Global Solutions
Noida, India
02.2020 - 01.2021
- Generated significant cost savings by optimising hardware usage and maintenance.
- Spearheaded the transition to cloud-based storage; improved access and reduced costs.
- Researched emerging technologies keeping abreast with industry trends.
- Responded swiftly to IT emergencies, minimising downtime and loss of data.
Account Service Advisor
NTT Data
Noida, India
04.2018 - 02.2020
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Facilitated smooth communication between customers and staff members, ensuring clarity in service details.
- Delivered excellent customer service by understanding and meeting their requirements.
Business Recovery Manager
IBM India
Noida, India
05.2016 - 04.2018
- Liaised with suppliers to ensure timely deliveries.
- Supervised project timelines for timely completion.
- Boosted department efficiency by streamlining operational processes.
- Secured new business opportunities with successful networking events.
Senior Specialist - IT Process Manager
HCL Technologies
Noida, India
08.2008 - 05.2016
- Facilitated training sessions for increased employee competency levels.
- Collaborated cross-functionally for optimised workflow and productivity.
- Streamlined operations to minimise system downtime.
- Developed comprehensive reports with detailed analysis of key performance indicators.
Education
Bachelor of Computer Application - Computer Science
Guru Gobind Singh Indraprastha University
Delhi, India 08.2002 - 06.2005
Skills
- Digital marketing campaign execution
- Financial modelling and forecasting
- Constructive feedback delivery
- Negotiation prowess
- Business intelligence tools
Certification
Professional Scrum Product Owner II
ITIL Certified
CCNA & CCNP Switching Certified
Accomplishments
Received appreciation Certificate for Delivering Excellent Consistent Performance by HCL. Silver Club Member
Recognized twice as the Rising & Shining Star for TSC (Technical Services Competency)
Awarded with TPR (Total Problem Resolution) and FCR (First Call Resolution) certificate on numerous occasions.
Key Achievements
Successful Cloud Infrastructure Overhaul: Directed a complex cloud migration for a fintech client that led to a £2M project delivery under budget and on schedule.
Steered the implementation of an enterprise-wide ERP system, positively impacting 1,000+ users' day-to-day operations.
Notable Budget Optimization: Spearheaded a vendor management strategy shift, reducing procurement costs by 15% without compromising service quality.
Exemplary Project Management: Through effective stakeholder negotiation and project planning, achieved a 95% on-time completion rate for IT projects.
Timeline
Associate Consultant
Tata Consultancy Services
01.2021 - Current
IT Consultant
Optum Global Solutions
02.2020 - 01.2021
Account Service Advisor
NTT Data
04.2018 - 02.2020
Business Recovery Manager
IBM India
05.2016 - 04.2018
Senior Specialist - IT Process Manager
HCL Technologies
08.2008 - 05.2016
Bachelor of Computer Application - Computer Science
Guru Gobind Singh Indraprastha University
08.2002 - 06.2005
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