Kanina Hulburd

Within working at Northside House, Medium Secure Unit, my duties and responsibilities include:

• Observation, assessment and engagement with service users to gain necessary information for report writing (Positive Behavioral Support Plan and HCR-20 v3
• Manage own caseload including individual psycho-education, psychometrics (WAIS, Millon), relapse prevention plans, HCR-20 v3 and PBSP updates
• Psychoeducational program's with service users to support with their understanding of mental health issues, identifying triggers and early warning signs and development of Relapse Prevention Plans.
• Used therapeutic communication techniques to build rapport and guide discussion with patients such as Core-10.
• Maintaining statistic spreadsheets
• Writing up psychological engagement reports for service users clinical reviews
• Support Forensic Psychologists when required with tasks

• Multi-calendar scheduling and appointment booking for the team.
• Answering phone system, routing calls, delivering messages to staff and assisting patients enquiries / appointment amendments.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Develop and update spreadsheets and databases to track referrals and allocations to ensure time scales are met.
• Assiste coworkers and staff members with special tasks on daily basis.
• Manage phone and email correspondence and handle incoming and outgoing mail.
• Supporting the Psychological team by scheduling appointments and organizing diaries.
• Acting as a link between the public, outside professionals and other hospice areas and ward in respect of routine telephone calls and general enquiries.
• Making diary entries, room bookings, booking patient appointments and transport bookings as required
• Maintaining as confidential, at all times, information regarding patients, staff and hospital business
• Providing clerical/typing duties as required, ensuring confidentiality of all clinical/administrative records.
• Preparing patient (and family) referrals and presenting these at the Multi-disciplinary team meeting for case discussion.
• Creation of letters to patients, professionals and families re appointments, signposting, discharge etc.
• Supporting of other team members during staff illness / annual leave which includes covering the main reception of the hospice as well as assisting the medical secretaries with the dictation and appointments for the Consultants.
• Contact with other hospice staff, alternate healthcare professionals, schools, GP's, patients, family members, social workers and other professionals.

During my time working at Gordon Dean Solicitors LLP, I changed job role to become Trainee Office Manager. This position entailed the following:

• Participated in on-the-job training, working closely with supervisors and coworkers
• Attended training courses to build understanding of processes, techniques, and industry.
• Supported departmental tasks to increase understanding of industry processes.
• Managed cheque requests , invoices and supported with accounts payable
• Facilitated positive work environment by organising team building activities, leading to improved relationships among staff.
• Streamlined billing process, ensuring accurate and timely invoicing for firms' services.
• Coordinated meetings, conferences and travel arrangements for legal representatives, ensuring seamless scheduling across the firm.
• Reduced expenses by negotiating with supplies for office supplies, contributing to firm's cost-saving measures.
• Supported the managing partner with day to day requests

• Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
• Facilitated communication between clients and their legal representative (Solicitor, Paralegal, Trainee and Legal executives), ensuring prompt responses to inquiries.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Organized files for court proceedings.
• Answered and directed calls using multi-line switchboard.
• Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
• Filed documents with courts on behalf of legal representatives.
• Maintained strict confidentiality of all client and firm information, reinforcing firm's commitment to client privacy.
• Transcribed information from typed or handwritten notes, shorthand or dictation (letters, client notes, bills and legal documents).
• Completed data entry of legal documents into electronic filing systems.
• Created and printed legal documents for legal representatives to review.
• Prepared and processed invoices for legal representatives billing.
• Communicated professionally with clients, colleagues and legal partnership verbally and in writing.