Summary
Overview
Work History
Education
Skills
Timeline
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Kane Stanford

Canterbury,Kent

Summary

I'm a highly motivated and experienced Assisstant Manager with a proven track record of success in the retail industry. I am seeking to secure a counselling placement to continue my personal development and to gain more experience in the field of counselling in the aims of finishing my diploma and going on to become a fully qualified counsellor. I also want to be their for clients in their time of need and provide and safe and confidential space for exploration and reflection.

Overview

4
4
years of professional experience

Work History

Assistant manager

Bird & Blend Tea Company
Canterbury, Kent
09.2024 - Current
  • Manage and motivate a team of 5 staff, bringing a postitive and dynamic working environment. I like to lead by example to ensure high levels of customer engagement and teamwork.
  • Assisst in the day-to-day operations of the store, including stock management, visual merchandising, and ensure that we are following company policy and health and safety regulation.
  • Organise and host interactive tea-tasting events and workshops, increasing customer engagement and strenthening local community presence.
  • Prioritize emotional and physical wellbeing of my staff members by building an inclusive and supportive work environment. Offering improvement plans for proggression and sighnposting to appropriate support when required to support a healthy work life balance.

Supervisor

Skechers
Canterbury, Kent
06.2021 - 11.2023
  • Managed a team of 12 employees in a fast-paced retail environment, ensuring excellent customer service and operational efficiency
  • Developed and implemented strategies to drive sales and meet/exceed monthly targets.
  • Provided training and mentorship to new hires, emphasizing product knowledge, sales techniques, and customer engagement skills
  • Monitored inventory levels and collaborated with the store manager to optimize stock levels and create spacing plans.
  • Conducted performance evaluations, set goals, and provided constructive feedback to team members, resulting in improved productivity and job satisfaction.
  • Resolved customer complaints and concerns promptly and effectively, maintaining a high level of customer satisfaction
  • Implemented visual merchandising strategies to create appealing store displays, resulting in increased customer engagement and sales.
  • Developed a strong understanding for logistics and inventory management, maintaining, restocking, organizing and optimizing a stock room filled with over 15,000 products.

Education

GCSEs - Counselling

Kent Adult Education
09.2022 -

A-Levels - Forensic Science

Canterbury College

Skills

  • Leadership
  • Counselling
  • Communication
  • Problem-Solving
  • Retail Operations


Timeline

Assistant manager

Bird & Blend Tea Company
09.2024 - Current

GCSEs - Counselling

Kent Adult Education
09.2022 -

Supervisor

Skechers
06.2021 - 11.2023

A-Levels - Forensic Science

Canterbury College

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Kane Stanford