Summary
Overview
Work history
Skills
Certification
Timeline
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Kane Reynolds

London,UK

Summary

Change Management Lead with 8 years of experience delivering transformative initiatives across London Market brokers. A PROSCI Certified Change Practitioner with 6 years worth of experience being integrated into Product teams, using Agile methodologies to ensure seamless software deployment. Recognised for exceptional stakeholder collaboration, effective risk mitigation, and driving alignment between change strategies and business objectives. Experienced in designing and implementing change management frameworks that accelerate adoption, enhance user engagement, and maximise operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Change Management Lead

Howden
London (Remote)
03.2024 - Current
  • Designed and executed change management strategies to facilitate the successful global implementation of Employee Benefits software across three Howden offices, supporting over 50 consultants and 500 clients.
  • Developed an Operational Readiness framework in collaboration with senior stakeholders, ensuring seamless integration of software while proactively addressing operational impacts across Howden businesses.
  • Partnered with project teams, senior leadership, and key stakeholders to align change management initiatives with overarching business objectives and operational goals.
  • Managed and mentored a Junior Product Manager, supporting professional growth and ensuring alignment with change management priorities.
  • Created and maintained a suite of processes, user guides, and resources for in-house developed software, ensuring accessibility and ease of use for all users and stakeholders.

Business Change Manager

Specialist Risk Group
London, UK
12.2021 - 03.2024
  • Implemented and executed targeted business improvement strategies to drive organisational success and enhance customer experiences. Lead key business initiatives such as customer service automation, finance process optimisation, and the implementation of measures to create customer interactions. Aligned these strategies with organisational goals and objectives, ensuring their seamless integration into the broader business framework.
  • Led end-to-end business improvement initiatives, partnering with cross-functional teams to identify process gaps, inefficiencies, and areas for improvement.
  • Conducted process assessments and analysis, leveraging data-driven insights to recommend and implement process improvements.
  • Utilised project management techniques to drive project execution, including stakeholder engagement, resource allocation, risk management, and performance tracking.
  • Facilitated workshops and training sessions to promote a culture of continuous improvement and build capability within the organisation.

Change Manager

Simply Business
London
08.2018 - 12.2021
  • Successfully executed various operational change projects, including process reengineering, technology implementations, and organisational restructuring, resulting in improved efficiency, cost savings, and enhanced customer satisfaction.
  • Conducted post-implementation evaluations to assess the effectiveness of change initiatives, identifying areas for improvement and refining strategies for future projects.
  • Collaborated closely with cross-functional teams, including senior leadership, to define change objectives, develop implementation strategies, and establish performance metrics.
  • Led end-to-end planning and execution of operational change initiatives, ensuring seamless transitions while minimising disruption to business operations.

Change Advisor

Simply Business
Northampton
01.2017 - 08.2018
  • Developed comprehensive change management plans, encompassing stakeholder analysis, communication strategies, training programs, and risk mitigation strategies.
  • Orchestrated change readiness assessments to identify potential barriers and resistance to change, providing actionable insights to drive effective change adoption.
  • Developed comprehensive change management plans, encompassing stakeholder analysis, communication strategies, training programs, and risk mitigation strategies.
  • Monitored and tracked project progress, regularly reporting on key performance indicators, milestones, and risks to senior leadership.

Skills

  • PROSCI Certified Change Manager
  • Excellent communication and presentation skills
  • Project management
  • Data analysis and interpretation
  • Business Process Improvement
  • Process analysis and optimisation
  • Stakeholder engagement and management
  • Strong analytical and problem-solving skills

Certification

  • PROSCI Certified Change Practitioner
  • Certified Scrum Master, Scrum Alliance
  • Prince2 Project Management Foundation, The Knowledge Academy

Timeline

Change Management Lead

Howden
03.2024 - Current

Business Change Manager

Specialist Risk Group
12.2021 - 03.2024

Change Manager

Simply Business
08.2018 - 12.2021

Change Advisor

Simply Business
01.2017 - 08.2018

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Kane Reynolds