Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kanchana Patapilige

Kanchana Patapilige

Reading

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Senior Customer Service Representative

PR Srinivas Ltd
03.2023 - Current
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Engaged clients in person and over the phone to answer questions and address complaints.
  • Checked the status of orders and back-ordered products to maintain a low inventory level.
  • Maintained and organized the shop operation based on given stands and instructions.

Crew Member

MacDonald's
05.2023 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.
  • kept the food preparation area, equipment, and utensils clean and sanitary.
  • worked the front counter, drive-thru, and other areas.
  • Assisted other team members to achieve goals.
  • Supported great dining and meal experiences for guests.

Customer Service Representative

Dominos Pizza
02.2023 - 03.2023


  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • helped the internal team achieve the task during rush time.

Health Care Assistant

Adelaide Care Centre
01.2023 - 01.2023
  • Assisted with residents hygiene, physical comfort, eating and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with the moving and handling policy.
  • maintained a clean environment with due consideration to health and safety issues and infection control policies.
  • Observed patient skin conditions and reported findings to the registered nurse.

Customer Care Assistant

Sainsbury’s
12.2022 - 12.2022
  • Helped customers use self- service checkout.
  • Helped customers with any queries, including showing them where items available.
  • worked as a front cashier.

Executive- Sourcing

Foundation Garments
07.2021 - 10.2023


  • Identifying suppliers for fabrics and trims, based on designs and Strategic requirements
  • Guidance for fabric hanger arrangement for seasonal requirements
  • Seeking alternative, ideal suppliers for Fabric re-sourcing.
  • Conducting business meetings with the internal team to discuss the progress of sourcing.
  • Organizing supplier road shows with their capabilities.
  • Identifying and developing reliable textile manufacturers for PVH branded garment range.

Deputy Analyst

Accenture
10.2015 - 07.2021


  • Handled the procurement part for fabric and trims.
  • Delivery follow-up from PO placement to in-house
  • Coordinated with the production team for day-to-day issues.
  • Guidance for the arrangement of the weekly report to the management team.
  • Coordination with local & foreign suppliers to get goods on time.
  • Maintain 100% on-time tracking.

Staff Assistant

Brandix Apparel Ltd.
08.2011 - 10.2015


  • Order follow-up and manage to get in-house row materials on time for production.
  • Coordination with the warehouse to maintain inventory levels.
  • Coordination with the factory for inventory allocation.
  • Presenting reports and doing presentations on Row material status to the planning and marketing teams.
  • Expert knowledge of the sourcing segment in the Movex EPR system.

Receptionist

CKT Appeal
07.2010 - 06.2011
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • kept the reception area clean and neat to give visitors a positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • answered the central telephone system and directed calls accordingly.

Education

Master of Science - International Business Management

Northumbria University
London - United Kingdom
11.2023

Diploma - Strategic Management And Leadership

Qualifi
United Kingdom
05.2022

Diploma - Business Administration

Qualifi
United Kingdom
07.2021

GCE Advanced Level -

Henegama Central College
Sri Lanka
04.2009

Skills

  • Ability to motivate others
  • practical knowledge of problem solving
  • Supplier contracts and ability to negotiate
  • Cost savings with company inventory oversight
  • Supplier selection based on company requirements
  • Effective working relationships with suppliers and coworkers

Additional Information

Referees

1.Dr Dilesha Rathnayake PhD, M.A. Eco, PGCE(reading), BSc. (Special)
Lecturer

Northumbria University London Campus

110 Middlesex Street London, England, E1 7HT.

Email dilesha.rathnayake@northumbria.ac.uk


2. Mr.Richard Chamberlain
EAP Lecturer
Ba(Hons), DELTA, FHEA

Email - richard.chamberlain@northumbria.ac.uk

Timeline

Crew Member

MacDonald's
05.2023 - Current

Senior Customer Service Representative

PR Srinivas Ltd
03.2023 - Current

Customer Service Representative

Dominos Pizza
02.2023 - 03.2023

Health Care Assistant

Adelaide Care Centre
01.2023 - 01.2023

Customer Care Assistant

Sainsbury’s
12.2022 - 12.2022

Executive- Sourcing

Foundation Garments
07.2021 - 10.2023

Deputy Analyst

Accenture
10.2015 - 07.2021

Staff Assistant

Brandix Apparel Ltd.
08.2011 - 10.2015

Receptionist

CKT Appeal
07.2010 - 06.2011

Master of Science - International Business Management

Northumbria University

Diploma - Strategic Management And Leadership

Qualifi

Diploma - Business Administration

Qualifi

GCE Advanced Level -

Henegama Central College

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Kanchana Patapilige