Kanchan Dehade
London,GB
Summary
Dedicated Administrative professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Golden Glacier
London, Alperton
04.2023 - 10.2023
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Completed opening and closing procedures each day.
- Challenged and inspired team members to achieve business results.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Assisted in recruiting, hiring and onboarding store staff.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Checked invoices from suppliers against physical stock records to identify discrepancies.
Office Administrator
Qway Solutions
London, Park Royal
09.2022 - 03.2023
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Answered high-volume daily telephone and email enquiries, minimizing correspondence backlogs.
- Managed database to maintain updated records and accuracy.
- Utilized Microsoft Excel to manage spreadsheets and deliver specialized reports on company metrics.
- Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
- Organized filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Answered high-volume daily telephone and email enquiries, minimizing correspondence backlogs.
Business Development Manager
Electrical Empire
Gujarat, Vadodara
09.2018 - 06.2022
- Drew on understanding of key markets to push development of business strategies.
- Designed strategy to win new business and maximize selling opportunities among existing clients, achieving lucrative results.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Consistently exceeded revenue targets through new account development.
- Identified different areas to evaluate potential impact of new research findings for maximum ROI.
- Oversaw record-keeping for company's long-term planning, ensuring accuracy, accessibility and security.
- Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
- Negotiated and approved lucrative prices and contracts, boosting growth.
Tele-Relationship Manager
Concentrix
Gujarat, Vadodara
09.2017 - 08.2018
- Identified and developed new business opportunities, expanding existing client bases.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Handled high call volumes over 200 Customers per day with accuracy and efficiency for optimum productivity.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Acted as first point of contact for customer issues and queries.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Negotiated terms for loans and placement of stocks and bonds.
- Analyzed market trends and conditions to provide informed advice to customers.
- Advised on investment decisions and business deal terms from financial perspective.
- Reviewed, managed and helped optimized client portfolios for maximum returns.
- Employed multiple trading techniques to maximize profits.
- Created detailed financial plans and investment portfolios.
- Maintained pipeline of prospective customers and networked to identify new opportunities.
- Compiled information about market conditions, company valuations and prospective results.
- Calculated financial risk, taking precautions to mitigate unwanted consequences.
Talent acquisition specialist
Diamond Power Infosystem LTD.
Gujarat, Vadodara
01.2011 - 08.2017
- Built robust talent pipeline with focus on direct sourcing.
- Collaborated with senior management to develop long-term workforce plans and define recruitment process.
- Secured high quality list of candidates fulfilling job brief, screening candidates through preliminary calls.
- Briefed candidates about responsibilities, salary and job benefits.
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
- Advertised job vacancies through online platforms.
- Attracted top candidates using social media networking.
- Expertly negotiated salary requirements and finalized arrangements between client and candidate.
- Worked closely with hiring managers to prepare outlined roles to launch recruitment process.
- Conducted initial first screen interviews for high volume of candidates within target timeframes for fast-paced recruitment process.
- Customized Applicant Tracking System (ATS) to effectively capture and analyze data to fuel improvements in recruitment process.
- Increased efficiency of recruitment processes by using ATS capabilities to automate CV screening.
- Developed bonus and incentive programmed to drive employee performance.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
- Used staff survey findings to implement enhanced working conditions and practices.
- Wrote and maintained employee handbook covering company policies and mission statement.
- Improved business HR policies by guiding and collaborating with managers.
- Assessed new staff eligibility through rigorous reference and right-to-work checks.
Education
Master of Arts - International Business Management
Middlesex University
London 09.2022 -
Bachelor of Commerce - Economics, Management, Accounts.
Maharaja Sayajirao University
India, Gujarat, Vadodara. 04.2009 - 05.2011
Skills
- Recruiting and interviewing
- Just In Time stock control
- Store management
- Outstanding communication skills
- Employee training
- Customer service
- Hiring and training
- Brand building
- Customer satisfaction
- Relationship management
- Guerilla marketing
Languages
English
Fluent
Hindi
Fluent
Timeline
Store Manager
Golden Glacier
04.2023 - 10.2023
Office Administrator
Qway Solutions
09.2022 - 03.2023
Master of Arts - International Business Management
Middlesex University
09.2022 -
Business Development Manager
Electrical Empire
09.2018 - 06.2022
Tele-Relationship Manager
Concentrix
09.2017 - 08.2018
Talent acquisition specialist
Diamond Power Infosystem LTD.
01.2011 - 08.2017
Bachelor of Commerce - Economics, Management, Accounts.
Maharaja Sayajirao University
04.2009 - 05.2011
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