
A results-driven professional with a strong foundation in data analytics, proficient in SQL, Google Sheets, Tableau AI, Python, and Power BI. Demonstrates proven adaptability and critical thinking capabilities, with a focus on risk identification and mitigation. Skilled in customer relationship management and service delivery management, ensuring effective decision-making and safety compliance. Committed to leveraging data analysis techniques to enhance service delivery planning and customer service excellence.
Experienced Service Delivery Specialist with knack for streamlining operations and enhancing client satisfaction. Transformed support processes, leading to improved customer feedback and reduced resolution times. Known for fostering collaborative team environments and driving continuous service improvements.
* Renew, maintain and sell home and motor insurance using disciplined client focus.
* Collaborate with other departments to improve overall service delivery timeframes.
* Implement new procedures to enhance efficiency of services delivered.
* Monitor project timelines to deliver prompt service.
* Deliver excellent customer service to generate repeat business.
* Applied data toward developing optimum objectives, strategies and plans.
Professional certification in Total Rewards Management
Online certification in Data Analytics