Summary
Overview
Work history
Education
Skills
References
Affiliations
Certification
Timeline
Generic

Kamran Khan

Birmingham,Moseley

Summary

A results-driven professional with a strong foundation in data analytics, proficient in SQL, Google Sheets, Tableau AI, Python, and Power BI. Demonstrates proven adaptability and critical thinking capabilities, with a focus on risk identification and mitigation. Skilled in customer relationship management and service delivery management, ensuring effective decision-making and safety compliance. Committed to leveraging data analysis techniques to enhance service delivery planning and customer service excellence.

Experienced Service Delivery Specialist with knack for streamlining operations and enhancing client satisfaction. Transformed support processes, leading to improved customer feedback and reduced resolution times. Known for fostering collaborative team environments and driving continuous service improvements.

Overview

1
1
Certification
10
10
years of post-secondary education
9
9
years of professional experience

Work history

Service Delivery Agent

Saga Services Limited
2022.10 - 2026.07

* Renew, maintain and sell home and motor insurance using disciplined client focus.

* Collaborate with other departments to improve overall service delivery timeframes.

* Implement new procedures to enhance efficiency of services delivered.

* Monitor project timelines to deliver prompt service.

* Deliver excellent customer service to generate repeat business.

* Applied data toward developing optimum objectives, strategies and plans.

Teacher

King Solomon International Business School
Birmingham
2021.09 - 2022.01
  • Plan and teach lessons suitable for the correct age group developing organizational and time management skills in terms of managing heavy workloads meeting deadlines.
  • Working independently, as it is a one form entry school, in order to help develop understanding and knowledge of students to progress onto more challenging tasks and examinations.
  • Following school policies, such as safeguarding and child protection policies, developing professionalism and ensuring child safety is the number one priority.
  • Creating and presenting pupil reports to senior leadership and parents to monitor progression based on performance, showing analytical skills.

Teacher

Anderton Park Primary School
2020.09 - 2021.07
  • Plan and teach lessons suitable for the correct age group developing organizational and time management skills in terms of managing heavy workloads meeting deadlines.
  • Working together with other teachers to produce the best lesson planning for pupils to gain good quality knowledge showing I can assess the quality of work produced to make any adjustments and showing good teamworking skills to achieve high quality lessons.
  • Following school policies, such as safeguarding and child protection policies, developing professionalism and ensuring child safety is the number one priority.
  • Receiving critical feedback through lesson observations to show continuous improvement and to ensure that the quality of work I produce is to a high standard.

Customer Service Advisor

Lloyds Banking Group
2017.12 - 2019.11
  • Meeting and greeting customers to ensure that they have the best banking hall experience improving and developing advanced communication skills between myself and the customers.
  • Communicating to various departments to improve customers financial situation thus providing superior and technical support to both colleagues in terms of referrals and customers by making a decision based on the customers finances and .
  • Dealing with customer enquiries, both verbally and written, to ensure that I have not only met but exceeded customer needs.
  • Managing personal and business accounts of customers through providing support on any offers that they may be eligible for and advising customers on improving their financial status.
  • Following company legislation showing a high level of professionalism.
  • Guiding new starters to operate systems appropriately in a consistent manner which shows that I am able to quality check my colleagues work so they can improve on their working performance.
  • Developing customer relationships to develop trust and the growth of the company in terms of revenue, as customers would invest more into their personal or business accounts.
  • Meeting targets based on previous month performance to improve on consistency.

Education

Certificate of Higher Education - Total Rewards Management

London School of Business Administration
London
2026.02 - 2026.04

BA Hons - Business Management

Coventry University
Coventry
2014.10 - 2017.06

PGCE - Primary (5-11)

Newman University
Birmingham
2020.08 - 2021.06

Moseley School and Sixth Form
2007.09 - 2014.06

Skills

  • Online certification: Data analytics using SQL, Google sheets, Tableau AI, Python and Power BI (80% practical with portfolio)
  • Knowledge of itil frameworks
  • Proven adaptability
  • SQL and javascript familiarity
  • Results-Driven mindset
  • Critical thinking capabilities
  • Risk identification and mitigation
  • Customer relationship management
  • Service delivery management
  • Service delivery planning
  • Data analysis techniques
  • Effective decision making
  • Safety compliance
  • Customer Service
  • Attention to Detail

References

  • Helen, Kent, Primary Headteacher, H.kent@kingsolomonibs.com, 0121 357 1905, King Solomon International Business School, Lord Street, Birmingham, B7 4AA
  • Koren, Wadham, Team Manager, Koren.Wadham@saga.co.uk, 0800 300 500, Saga Services Limited

Affiliations

  • Football, Information Technology, Chess

Certification

Professional certification in Total Rewards Management

Online certification in Data Analytics

Timeline

Certificate of Higher Education - Total Rewards Management

London School of Business Administration
2026.02 - 2026.04

Service Delivery Agent

Saga Services Limited
2022.10 - 2026.07

Teacher

King Solomon International Business School
2021.09 - 2022.01

Teacher

Anderton Park Primary School
2020.09 - 2021.07

PGCE - Primary (5-11)

Newman University
2020.08 - 2021.06

Customer Service Advisor

Lloyds Banking Group
2017.12 - 2019.11

BA Hons - Business Management

Coventry University
2014.10 - 2017.06

Moseley School and Sixth Form
2007.09 - 2014.06
Kamran Khan