Kamran Ali
Retail Assistant Manager
Dublin
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
4
4
years of professional experience
Work History
Brand Ambassador
Brunello Cucinelli
05.2024 - 07.2025
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
Assistant Manager
Zara
05.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Sales Assistant
Zara
03.2021 - 05.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Education
Bachelor of Science - Architecture
University College London
London 04.2001 -
Skills
Customer engagement
Customer relations
Customer service
Brand awareness
Social media management
Marketing
Timeline
Brand Ambassador
Brunello Cucinelli
05.2024 - 07.2025
Assistant Manager
Zara
05.2022 - 04.2024
Sales Assistant
Zara
03.2021 - 05.2022
Bachelor of Science - Architecture
University College London
04.2001 -
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