Summary
Overview
Work history
Education
Skills
Timeline
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Kamo Gormley

salford ,Manchester

Summary

Highly skilled in delivering exceptional customer service, with proven track record of exceeding customer expectations. Known for being punctual, i consistently prioritize timeliness to ensure a smooth and efficient workflow. My well-mannered and outgoing nature allows me to build strong rapport with customers, fostering positive relationships and enhancing their overall experience. With a passion for providing top-notch service, i bring positive attitude, excellent communication skills, and a strong work ethic to every interaction. A dedicated team player, i thrive in collaborative environments and contribute to a harmonious work atmosphere. My commitments to delivering outstanding customer service makes me a valuable asset to any organisation or business.

Overview

7
7
years of professional experience
10
10
years of post-secondary education

Work history

Property manager

Hills Residential LTD
Salford, Manchester
06.2023 - Current
  • Advised customer on contract law and property law.
  • Inspected properties regularly to verify good cleanliness standards and maintenance.
  • Inspected rental properties before and after tenancies, appropriately handling bond payments.
  • Built positive relaitonships with tenants and clients to increase brand loyalty.
  • Coordinated with maintenance for required repairs.
  • Showed properties to prospective tenants, promoting room features and benefits.
  • Carried out reference and credit checks on new clients.
  • Instructed cleaning firms to perform deep cleans between tenants to maintain standards.
  • Liaised with property owners and prospective new customers.
  • Managed multiple rental properties with outstanding planning and organisation.

Bar supervisor

Brunswick Mcr
Salford, Manchester
04.2020 - Current
  • Negotiated with suppliers to obtain quality ingredients at excellent prices.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to highly intoxicated customers.
  • Memorised orders in loud and busy environments to maintain speedy service at peak times.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.

Patient care co-ordinator

Likya Dent
Oludeniz, Fethiye
01.2020 - 11.2023
  • Connected patients with available community and charitable resources.
  • Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Represented company and promoted brand with exceptional service and presentation.
  • Received payments for Dental Treatment and updated balances in computer.
  • Coordinated travel flights, accommodation and itineraries for office staff.

Holiday representative

Thomas Cook
Various Countriea
01.2017 - 01.2020
  • Used destination knowledge to enhance customer trips with local recommendations.
  • Monitored flight costs and demand to achieve best-possible prices.
  • Ensured guest confidence, holding welcome meetings to explain daily activity schedules.
  • Promoted seasonal travel offers and upsold additional tours and experiences.
  • Coordinated bus and transport companies to operate tours according to trip schedules.
  • Upsold guests to premium excursions, additional revenue.
  • Promoted offers, promotions and deals on social media channels to increase customer engagement.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.

Education

GCSEs -

All Hallows RC High School
Salford
09.2004 - 06.2009

NVQ Level 5 - Animal Management

Salford City College
Salford
09.2009 - 06.2014

Skills

  • Customer rapport building
  • Brand awareness and representation
  • Questioning and negotiation skills
  • Customer care
  • Dispute resolution
  • Customer experience
  • Outstanding phone etiquette
  • Quality Control
  • POS systems
  • Feedback management
  • Record maintenance
  • Stock management
  • Goal setting and forecasting
  • Social media knowledge
  • Social media savvy
  • Excellent communication skills
  • Confidentiality understanding

Timeline

Property manager

Hills Residential LTD
06.2023 - Current

Bar supervisor

Brunswick Mcr
04.2020 - Current

Patient care co-ordinator

Likya Dent
01.2020 - 11.2023

Holiday representative

Thomas Cook
01.2017 - 01.2020

NVQ Level 5 - Animal Management

Salford City College
09.2009 - 06.2014

GCSEs -

All Hallows RC High School
09.2004 - 06.2009

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Kamo Gormley