Kamlesh Shah
retail manager
Ilford
Summary
Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work History
Store manager
Topps Tiles
Ilford, Redbridge
05.2024 - 07.2025
- Facilitated smooth checkouts by maintaining efficient till operations.
- Sign up new Traders
- Maintain good relationships with existing traders
- My store achieved 2nd place in sales in Q3 averaging £17k/week with a budget of £14k/week. trade, retail, yoy, square meterage and ATV all gold.
- Implemented promotional displays to increase product visibility and sales.
- Maintained an organised stock room for easy accessibility of goods.
- Assisted customers in locating products around the shop floor promptly.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Coached underperforming employees improving their job performance significantly.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
Deputy manager
Topps Tiles
Ilford, Redbridge
10.2004 - 05.2024
- Managed daily operations for smooth running of the store
- Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
- Boosted team morale through effective communication and feedback systems.
- Oversaw project execution, ensuring timelines were met efficiently.
- Collaborated with the manager to achieve organisational goals.
- Provided guidance to junior staff, fostering professional growth and development.
- Enforced company policies for a safe and productive work environment.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Assisted in budget management to control costs effectively.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Supervised team members for optimal task completion.
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Trade ambassador
Operations manager
Homebase
Barking, Essex
07.2004 - 10.2004
- Managed stock control for efficient warehouse operations.
- Operated forklifts for effective warehouse organisation.
- Provided training sessions for new staff members, enhancing overall team competence.
- Maintain returns and recalls
- Implementing new promo's
- Merchandising
- Supervising the checkouts
- Maintain the cash office
Education
Btec National Diploma in Business and Finance - Business and Finance
Havering Tech
Romford, Havering 09.1987 - 07.1989
GCSEs - Maths, English, Physics, Chemistry, Geography, Science in Society
Chadwell Heath High School
Chadwell Heath, Barking and Dagenham 09.1980 - 07.1987
Skills
Employee motivation techniques
Product ordering
Stock control systems
Product pricing
Sales Leadership
POS system operation
Staff rota arrangement
Retail software usage
Merchandising expertise
Cash handling
Staff mentoring
Timeline
Store manager
Topps Tiles
05.2024 - 07.2025
Deputy manager
Topps Tiles
10.2004 - 05.2024
Operations manager
Homebase
07.2004 - 10.2004
Btec National Diploma in Business and Finance - Business and Finance
Havering Tech
09.1987 - 07.1989
GCSEs - Maths, English, Physics, Chemistry, Geography, Science in Society
Chadwell Heath High School
09.1980 - 07.1987