Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Kaminee Dubey

Dagenham,Essex

Summary

Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation. Critical thinker and problem-solver drives process improvements by scrutinising current systems. Applies out-of-the box thinking to analyse risk, overcome obstacles and secure desired results while seeing bigger picture. Translates data into meaningful, actionable insights.

Overview

16
16
years of professional experience

Work history

IT Test Manager

Colt Technologies
London, City of London
12.2020 - Current
  • Adhered to best practices in [Type] project management to support workflows.
  • Adhered to company policies, maintaining compliance and readiness for audits.
  • Evolved and documented detailed software testing plans to suit business needs.
  • Planned and executed system tests, reporting findings to inform [Type] development.
  • Directed quality control efforts based on current testing data and insights.
  • Outlined quality assurance objectives and priorities to guide department activities.
  • Demonstrated project management skills to lead and execute minor changes and enhancement projects.
  • Compiled and analysed software testing results to produce actionable insights, driving process improvements.
  • Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
  • Optimised software testing to strengthen Quality Assurance (QA) measures.

System Analyst

Accenture
London, City of London
02.2015 - 11.2020
  • Provided technical assistance to user staff and programming personnel by writing documentation.
  • Enhanced processes by analysing production performance to identify efficiencies.
  • Identified new opportunities to improve business process efficiency.
  • Harnessed strong SQL knowledge to manage [Number]+ TB databases.
  • Developed functional specifications for implementing Integration related solutions.
  • Liaised with external agencies to ascertain quality IT system provision.
  • Planned and managed projects through consultations with internal and external teams to meet set objectives on time and on budget.
  • Developed and implemented standards, procedures and documentation to improve product quality.
  • Coordinated application development for multiple projects to meet scheduled deadlines.
  • Facilitated data-driven and strategic decisions through presenting reports and research findings to management.

IT Support Analyst

Accenture
London, London
07.2010 - 01.2015
  • Implemented and oversaw environment management and release management processes for Plutora.
  • Maximised First Time Fix Rate (FTFR) by conducting thorough analysis of root causes.
  • Communicated technical concepts to customers clearly by phone, email and online chat.
  • Responded to incidents on-site, providing precise time estimations and managing customer expectations.
  • Gathered business requirements from clients, performing detailed data analyses to document requirements.
  • Collaborated with team members in virtual environments to optimise field experience and development capabilities.
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Provided technical support throughout development phases of new products.
  • Participated in weekly department meetings to provide input on new and technical processes.
  • Configured and maintained internal lab servers, workstations and group policies for smooth operations.
  • Researched and investigated client complaints to make recommendations and action plans.
  • Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience.
  • Managed technical support page by creating FAQs and posting knowledge-based articles.
  • Analysed complex technical information to develop clearly structured and easily transferable documentation.
  • Gave third line support to customers within agreed Service Line Agreement (SLA).
  • Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
  • Provided remote support for product functionality, maintenance and troubleshooting.
  • Reduced escalation workload and maintained timely feedback to management.
  • Supported out-of-hours service by working unsociable hours on-call.

IT Support/Test Analyst

Pinaka Infomatics Pvt. Ltd
Bangalore, India
04.2007 - 04.2009
  • Communicated clearly and concisely to referrals regarding potential system issues.
  • Built and maintained strong working relationships with internal and external stakeholders to help meet team objectives.
  • Contributed to design and execution of various test phases.
  • Worked closely with technical team members while providing clear updates to non-technical stakeholders.
  • Analysed incoming work to determine staff and test environment requirements.
  • Improved testing methods and strategies proactively to meet increasingly defined requirements.
  • Created detailed test schedules, incorporating timeline dependencies on other areas.
  • Kept up-to-date knowledge of industry standards and protocols.
  • Investigated identified bugs, issues and problems, managing corrections through to resolution.
  • Liaised with developers, producers and test analysts to remove correction blockers.

Education

Bachelor of Science - Computer Science

S.J.C Institute of Technology -
Bengaluru, Karnata
09/2002 - 07/2006

Master of Business Administration -

Ulster University
London
09/2020 - 05/2022

Skills

  • Technical support

Managing teams

Strong influencing and Communication skills

Having a flexible attitude and positive approach

Ability to lead teams

Experience of client facing roles

Constantly maintaining high levels of accuracy

Ability to quickly learn applications with minimal documentation

Coaching new test team members

  • Excel proficiency
  • Defect monitoring
  • End-user training
  • Diagnostic software
  • Quality Assurance reporting

Languages

English
Fluent
Hindi
Native

Timeline

IT Test Manager

Colt Technologies
12.2020 - Current

System Analyst

Accenture
02.2015 - 11.2020

IT Support Analyst

Accenture
07.2010 - 01.2015

IT Support/Test Analyst

Pinaka Infomatics Pvt. Ltd
04.2007 - 04.2009

Bachelor of Science - Computer Science

S.J.C Institute of Technology -
09/2002 - 07/2006

Master of Business Administration -

Ulster University
09/2020 - 05/2022

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Kaminee Dubey