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Overview
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Kamiludeen Adeniyi Raji

Cambridge,Cambridgeshire

Summary

Experienced Executive Manager and Business Support Officer with a proven track record of 4+ years working closely with C-level executives across diverse industries. Adept at manpower planning, project management, and driving business growth. Skilled in coordinating leadership teams, analyzing data, and achieving organizational goals. Exceptional communication and organizational abilities contribute to successful execution. Seeking a challenging role to leverage interpersonal skills, problem-solving capabilities, and collaborative approach for delivering superior results. Committed to delivering high-quality service and driving consistent success.

Work availability

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Work history

Junior Executive - Business Development

Wellhouse Resources LTD
Lagos, Nigeria
03.2020 - 12.2022
  • Coordination of Learning and Development Management
  • Facilitated hiring, including headcount management, as well as onboarding of new employees and internal transfers
  • Effective use of payroll management
  • Prepared and presented Quarterly Board Reports to show business' performance and improved process for quarterly business reviews that facilitated transparency and accountability for broader organization
  • Collaborated with various teams and departments to support various projects
  • Established budgets for programmed activities and controlled expenditure to meet targets.
  • Managed team staff, driving performance with motivational strategies to exceed sales targets.
  • Carried out cross-promotions with new and existing partners to expand sales and marketing opportunities.
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Oversaw planning and execution of targeted sales and marketing strategies. This increased annual sales by 8%
  • Represented organization to public at trade exhibitions and conventions, driving awareness of service.
  • Analyzed data and information to identify issues and create tailored solutions.

Business Support Officer

Wellhouse Resources
Lagos, Nigeria
11.2018 - 03.2020
  • Documented, analysed and modelled financial data for use in business planning.
  • Oversaw financial processes, placing orders, administering payments and monitoring expenditure.
  • Addressed technical and return issues, liaising with customer service team.
  • Created new leads, taking ownership and management of new accounts. Managed up to 15 new accounts.
  • Collated and reported on project plans, costs, timescales and variations to contract.
  • Made over 45 Local and international travel and accommodation arrangements for senior management.
  • Assisted with collecting statistics, data and other management information, presented findings via verbal updates, written reports and Excel and power point presentations.

Customer Service Representative

Wellhouse Resources LTD
Lagos, Nigeria
12.2017 - 11.2018
  • Answered up to and sometimes over 30 customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Maintained compliant documentation on CRM for reliable company records.
  • Employed active listening and product expertise to successfully resolve inbound queries.

Sales Manager

NYSC De Kaka Farms
Ogun, Nigeria
01.2017 - 12.2017
  • Active member of Administrative Leadership Team and Operations Group
  • Reviewed customer history to recommend appropriate products and services.
  • Oversaw logistics and operations to deliver process optimizations and efficiencies.
  • Received and processed stock using inventory management system.
  • Processed over 15 invoices and payment runs daily with complete accuracy.
  • Increased customer satisfaction by resolving issues.
  • Supported team by demonstrating respect and willingness to help.
  • Mandatory service
  • Served as personnel manager
  • Served as customer complaints officer.
  • Achieved exceptional client satisfaction feedback and ratings.
  • Increased year-on-year sales by 5%, implementing strategic business growth and retention initiatives.

Quote

Whatever is worth doing at all is worth doing well
Philip Stanhope

Skills

  • Knowledge of CRM, Excel, power point, Microsoft Office suite
  • Communication skills
  • Time management
  • Leadership
  • Team building
  • Problem-solving
  • Marketing
  • Customer-focused

Education

Master of Science - International Business

Anglia Ruskin University
Cambridge
01.2023 -

B.Sc - Economics

University of Ekiti
Nigeria
/2012 - /2016

A-Levels - Sciences

University of Cambridge International
Oyo
/2010 - /2011

GCSEs - Science's

Wesley College of Science Ibadan
Nigeria
/2006 - /2009

GCSEs - Sciences

NECO
Nigeria
2008

Languages

English
Native

Overview

6
6
years of professional experience
Kamiludeen Adeniyi Raji