Kamile Janusonyte

• Generated agenda's for the meetings.
• GDPR breach checks.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Took meeting minutes and distributed to core staff for effective inter-office communication.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Oversaw database to maintain updated records and accuracy.
• Assisted applicants with daily enquiries and addressed incoming correspondence to maintain timely responses.

• Assisting individuals with pandemic-induced debts
• Conducting income and expenditure assessments
• Managing mortgage, loan, and current account payments
• High-quality customer service, especially with vulnerable individuals.
• Handled high volume calls to address customer inquiries and concerns.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Efficient handling of universal credit queries
• Exceeded KPI targets when providing customer support via phone, email and chat.
• Assistance with claims and account maintenance.
• Transferred customer calls to respective department or personnel to address specific issues.
• Registered and updated accurate customer information on database.
• Recorded customer communications to maintain proper documentation.

• Inventory management and problem resolution
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
• Gained experience in all restaurant activities, including waiting, bar and front of house.
• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.

• Work to support living expenses during studies
• Achieving targets efficiently and ensuring smooth working processes.

Skills bootcamp focusing on cybersecurity (Python)

Skills Bootcamp in Project Management.

Dissertation: Explored the correlation between work performance and sleep quality, emphasizing the significance of sleep for productivity.

Key Modules: Work Psychology, Perception, Research Methods, Conceptual Issues and Critical Debates, Cognitive Neuropsychology, Forensic & Criminological Psychology

A-levels: Mathematics, Informatics, History, Lithuanian, and English languages