Kamila Surowiec

Led operational, technical, and compliance efforts to cut costs by over 80% and improve customer relations

• Ensured compliance with BTOM and Windsor Agreement by staying informed on relevant regulations
• Specialised in best practice and quality policies, accreditations, and industry memberships
• Engaged in internal customs forum, leading operational technical and compliance initiatives
• Collaborated with department heads to identify process gaps and develop training programmes

• Developed and trained team on new processes, boosting departmental efficiency
• Delivered training on CDS system to team members
• Led team with effective delegation and prioritisation, ensuring staff wellbeing through individual meetings
• Managed customer reviews, developed presentations, and analysed key performance indicators

• Facilitated company growth and cultivated robust client relationships
• Developed and maintained standard operating procedures for AEO status application
• Led a small team to ensure successful operational task completion