Kamila Sadowska
Askern,Doncaster
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Senior Account Manager
JobandTalent (formerly Single Resource)
Walsall
08.2021 - 12.2024
- Operational Oversight: Managed the daily operations of client accounts/sites, ensuring alignment with contractual obligations and strict adherence to service level agreements (SLAs), while overseeing and developing the onsite account team.
- Customer Relationship Development: Cultivated and sustained excellent working relationships with clients, ensuring satisfaction and delivering required hours and margins in line with budget expectations.
- Quality and Compliance: Ensured adherence to quality standards and operational excellence by implementing and following established standard operating procedures (SOPs).
- Resource Optimisation: Coordinated resource allocation and workforce planning to optimize efficiency, meeting client expectations without exceeding budget constraints.
- Performance Monitoring: Regularly analyzed key performance indicators to evaluate service delivery, identify areas for improvement, and maintain client satisfaction.
- Problem Solving and Conflict Resolution: Acted as the primary escalation point for client issues, resolving problems effectively and maintaining long-term trust and collaboration.
Account Manager
JobandTalent (formerly Single Resource)
Walsall
05.2020 - 05.2021
- Account Management: Oversaw the day-to-day operations of assigned client accounts, ensuring services were delivered in line with contractual agreements and service level expectations.
- Client Relationship Building: Established and nurtured positive working relationships with clients, acting as their primary point of contact to ensure satisfaction and address concerns.
- Performance Delivery: Monitored and achieved agreed-upon targets, including hours worked and profit margins, while maintaining budgetary control.
- Quality Assurance: Ensured compliance with established quality standards and that all processes followed standard operating procedures (SOPs).
- Service Coordination: Collaborated with internal teams to ensure client requirements were understood and met in a timely and efficient manner.
- Issue Resolution: Proactively identified and resolved operational challenges, maintaining seamless service delivery and fostering client trust.
On-Site Coordinator
JobandTalent (formerly Single Resource)
Walsall
05.2019 - 05.2020
- Daily Operations Management: Oversaw the coordination of on-site activities to ensure smooth and efficient delivery of services in line with client expectations and contractual agreements.
- Staff Coordination: Managed the scheduling and deployment of on-site staff, ensuring adequate coverage and optimal workforce utilization.
- Client Interaction: Acted as the primary on-site point of contact for the client, maintaining open communication to address and resolve any immediate concerns or requests.
- Compliance and Standards: Ensured adherence to health and safety guidelines, company protocols, and quality standards across all on-site operations.
- Performance Monitoring: Tracked attendance, productivity, and other key metrics to maintain high levels of operational efficiency and report progress to senior management.
- Problem Resolution: Responded promptly to operational challenges or staff issues, implementing effective solutions to prevent disruptions.
- Training and Support: Provided guidance and on-the-job training to on-site staff, fostering a collaborative and competent team environment.
Training champion
CLIPPER LOGISTICS
07.2018 - 05.2019
- Employee Induction and Training: Delivered comprehensive induction sessions and ongoing training programs for new starters and employees transitioning through job rotation, ensuring a thorough understanding of warehouse processes and operational standards.
- Skills Development: Monitored trainee progress to ensure continuous development of knowledge and skills, addressing individual training needs as required.
- Team Building and Communication: Fostered a professional and collaborative environment by exhibiting strong communication and team-building skills, creating a positive learning experience for all trainees.
- Program Assessment: Observed and evaluated employee performance to assess the effectiveness of training initiatives, implementing additional learning opportunities to address gaps.
- Reporting and Documentation: Prepared detailed job reports, maintained attendance records, and updated quality monitoring documentation to track training progress and outcomes. Conducted spot checks to ensure adherence to training standards.
Warehouse Operative
CLIPPER LOGISTICS
06.2017 - 07.2018
- Merchandise Handling: Unpacked returned items, inspected packaging for compliance with return protocols, and verified accompanying paperwork to ensure alignment with return procedures.
- Product Inspection: Examined returned merchandise, assessed quality and condition, and categorized items based on return classifications.
- Secure Processing: Followed security and safety protocols while handling and processing returned goods, ensuring procedural compliance for each product type.
- Operational Accuracy: Managed the receipt and documentation of returned merchandise, maintained accurate records, and supported seamless workflow and reporting.
Account Manager
SUPERDOM.pl
04.2016 - 04.2017
- Sales and Client Presentation: Conducted sales activities, prepared tailored product offerings, and presented proposals to clients to secure successful transactions.
- Documentation and Communication: Prepared contracts, managed documentation, and handled client correspondence, including responding to inquiries and drafting detailed written statements.
- Market Analysis: Performed comprehensive analyses of the real estate market, identified emerging trends, and explored potential partnership opportunities to enhance business growth.
- Client Acquisition and Consultation: Prospected and acquired new clients, conducted meetings to understand their needs, and provided accurate cost assessments tailored to their requirements.
- Interdepartmental Collaboration: Worked closely with internal departments to ensure seamless operations and was responsible for curating and updating the company's webpage content to maintain a strong digital presence.
- End-to-End Customer Service: Delivered exceptional customer service by managing investment-related inquiries, fostering strong public relations, and conducting professional business negotiations with clients.
Sales Representative
SUPERPLYTA.pl
04.2016 - 04.2017
- Product Presentation and Sales: Delivered compelling sales presentations, showcasing products and services to meet the needs of both new and existing customers.
- Customer Relationship Building: Built and nurtured positive business relationships, maintaining open communication and ensuring ongoing customer satisfaction.
- Lead Generation: Identified potential clients and pursued new business opportunities through outreach, networking, and referrals.
- Data Management: Created and maintained a detailed database of clients, leads, and sales activities to support efficient follow-ups and progress tracking.
- Performance Reporting: Prepared thorough job reports and contributed to sales forecasts to help inform strategic business decisions.
- Consultative Selling: Conducted in-depth consultations with clients to understand their needs and provided tailored product recommendations.
- Problem Resolution: Addressed and resolved client inquiries or concerns efficiently, ensuring a seamless customer experience.
- Team Collaboration: Worked with internal teams to align on sales objectives and deliver an excellent end-to-end service.
Coordinator
Fundacja Miej Serce
04.2015 - 09.2016
- Employee Training and Team Coordination: Facilitated training programs to enhance employee skills and effectiveness while overseeing and coordinating the work of the team to ensure smooth operations.
- Goal Achievement and Scheduling: Held responsibility for meeting organizational targets, managing employee schedules to optimize productivity and align with project deadlines.
- Reporting and Logistics: Prepared detailed job reports, ensuring accuracy and accountability, while coordinating business trips and logistics to support operational needs.
- Donor Relations: Maintained and strengthened relationships with donors, fostering long-term engagement and support for the foundation's mission.
- Operational Oversight: Ensured all activities were aligned with the foundation's objectives, upholding its values and commitment to improving the lives of children.
Education
Psychology, Advertising and Business Specialist
COPERNICUS
Poland 09.2015 - 06.2017
Skills
- Client Relationship Management – Building and maintaining strong relationships with clients, ensuring satisfaction and long-term collaboration
- Team Leadership and Coordination – Leading, mentoring, and managing teams to achieve performance goals and maintain high standards
- Training and Development – Delivering comprehensive training programs and supporting employees in developing their skills and knowledge
- Operational Oversight – Ensuring efficient daily operations, meeting targets, and adhering to quality standards
- Strategic Planning and Problem Solving – Developing and implementing effective strategies to meet objectives and resolve challenges promptly
- Data and Performance Analysis – Monitoring key performance metrics and preparing detailed reports to inform decisions and improve outcomes
- Sales and Negotiation – Presenting products, acquiring new customers, and conducting successful negotiations to close deals and achieve targets
- Market Research and Analysis – Staying updated on industry trends and identifying opportunities for business growth and innovation
- Multitasking and Organisational Skills – Managing multiple responsibilities, from scheduling and logistics coordination to reporting and maintaining records
- Public Relations and Communication – Communicating effectively with clients, donors, and stakeholders while fostering positive public relations
Affiliations
- I enjoy traveling and exploring new places, as it allows me to learn about different cultures and gain fresh perspectives. Yoga is an important part of my routine, helping me stay balanced and focused while promoting overall well-being. I also love spending time with my family, especially playing board games, which bring a fun mix of creativity, strategy, and quality bonding time!
Languages
English
Advanced
Polish
Native
Timeline
Senior Account Manager
JobandTalent (formerly Single Resource)
08.2021 - 12.2024
Account Manager
JobandTalent (formerly Single Resource)
05.2020 - 05.2021
On-Site Coordinator
JobandTalent (formerly Single Resource)
05.2019 - 05.2020
Training champion
CLIPPER LOGISTICS
07.2018 - 05.2019
Warehouse Operative
CLIPPER LOGISTICS
06.2017 - 07.2018
Account Manager
SUPERDOM.pl
04.2016 - 04.2017
Sales Representative
SUPERPLYTA.pl
04.2016 - 04.2017
Psychology, Advertising and Business Specialist
COPERNICUS
09.2015 - 06.2017
Coordinator
Fundacja Miej Serce
04.2015 - 09.2016
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