Kamila Rotter
Toronto
Summary
Experienced Retail Manager with a proven track record of driving sales, leading teams, and optimizing operations to deliver exceptional customer experiences and exceed business goals.
Overview
16
16
years of professional experience
Work History
Personal Stylist
TNT- The New Trend
09.2024 - Current
- Curated personalized fashion recommendations, leveraging trend analysis and brand expertise to achieve client retention rate.
- Taking ownership and committing to delivering results; actively aware of personal and store metrics and achieves goals.
- Builds lasting and loyal relationships with customers.
- Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures.
- Produced partial or complete wardrobe collections to support individual client objectives, spanning, modification to image, altered body style, updated professional appearance or special events.
Women's Contemporary/Designer Apparel Assistant Manager
Nordstrom
10.2021 - 07.2023
- Built, maintained and retained strong business relationships with clients by providing outstanding customer service.
- Coach salespeople to meet or exceed their Sell More, Make More goals and deliver outstanding customer service by teaching, coaching and leading by example.
- Assists associates in developing, maintaining and growing an active store client base.
- Model leadership behaviors that promote a culture of open communication, employee development and trust.
- The ability to prioritize multiple tasks in a fast paced environment.
- Assisting the Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization.
Manager
Aldo
08.2020 - 10.2021
- Supervising and guiding staff towards maximum performance.
- Preparing and controlling the store's budget aiming for minimum expenditure and efficiency.
- Enhance the customer experience by leading a team of associates in providing strong customer service.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager
Browns Shoes
01.2014 - 02.2020
- Review job applications, interview applicants, and hire, train and develop associates.
- Enhance the customer experience by leading a team of associates in providing strong customer service.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standard.
- Optimized store displays and appearance via strategic merchandising.
Assistant manager
Browns Shoes
01.2013 - 01.2014
- Complete store operational requirements by assigning employees and following up on work results.
- Follow and achieve department's sales goals on a monthly, quarterly and yearly.
- Ensure standards for quality, customer service and health and safety are met.
- Generated repeat business through exceptional customer service.
- Accomplishing results by communicating job expectations; planning, monitoring, and appraising job results.
Sales Associate
Browns Shoes
07.2011 - 01.2013
- Assess customers needs and provide assistance and information on product features and benefits.
- Ensuring to follow 7 selling steps to give customers the best experience.
- Achieve sales goals and targets on monthly, quarterly and yearly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Pellini Milano Paris
01.2009 - 07.2011
- Managed an extensive customer base, providing excellent customer service to clients in the follow up of the sale.
- Set-up trunk shows and attended showrooms for new incoming fashion lines.
- Met with tailors and seamstresses for fittings and alteration needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Human resources -
Ryerson University
Visual Merchandising Arts - undefined
Seneca College
Notre Dame Secondary School - undefined
Skills
- Exemplary Problem-Solving Skills
- Excellent Organizational Skills
- Time Management
- Interpersonal Communication
- Team Leadership
- Ability to Motivate Others
- Customer Service
- Client Relationship Management
- Budget Control
- Hiring & Development
- Visual Merchandising
- Inventory Management
Timeline
Personal Stylist
TNT- The New Trend
09.2024 - Current
Women's Contemporary/Designer Apparel Assistant Manager
Nordstrom
10.2021 - 07.2023
Manager
Aldo
08.2020 - 10.2021
Manager
Browns Shoes
01.2014 - 02.2020
Assistant manager
Browns Shoes
01.2013 - 01.2014
Sales Associate
Browns Shoes
07.2011 - 01.2013
Sales Associate
Pellini Milano Paris
01.2009 - 07.2011
Visual Merchandising Arts - undefined
Seneca College
Notre Dame Secondary School - undefined
Human resources -
Ryerson University
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