Summary
Overview
Work history
Skills
Affiliations
Timeline
Generic

Kamila Kaminska

London,Londo

Summary

Client-focused and results-oriented professional; offering extensive experience in accommodation and Facilities management. Solid history of delivering top-flight customer service to enhance company profitability and attain outstanding targets. Adept at improving team efficiency/productivity, securing optimal client satisfaction and long-term retention, resolving complex problems, and exceeding team’s goals. Demonstrated exceptional communication, organisational, problem-solving, and interpersonal skills, excel at building and maintaining robust relationships with key clients and co-workers. Mental Health first aid trained. known for being creative, open minded, enthusiastic, organised, confident, trustworthy, and hands-on

Overview

20
20
years of professional experience

Work history

Facilities manager

Unite Students
London, City of London
06.2022 - Current
  • Managing Daily operations of soft and hard facilities in 5 properties for over 2500 customers.
  • Conducting regular risk assessments to maintain a safe working environment, with over 90% pass on all compliance audits
  • Planning and coordinating preventative maintenance and reactive repair work, ensuring monthly and yearly KPI's are met
  • Developed strong teams by skillfully recruiting, orienting and training loyal, hard-working employees.
  • Coordinated building projects, minimising disruption to ongoing operations.
  • Managed budgets to align with agreed departmental budget.
  • Conducted periodic performance reviews for direct reports..
  • Liaised between departments for smooth facility-related communication flow.
  • Developed plans and strategies to promote continuous improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions to optimise

Housekeeping supervisor

Unite Students
London, City of London
10.2016 - 06.2022
  • Managing team of 14 HKA's, ensuring high standard cleanliness across 5-8 properties with over 3500 rooms
  • Inspected rooms and kitchens to confirm quality and attention to detail met brand standards.
  • Developed efficient rosters which maximised workforce utilisation whilst minimising overtime costs.
  • Delivered exceptional guest experience through maintaining clean, safe, and comfortable accommodation.
  • Budgeted for cleaning staff and resource requirements.
  • Managed cleaning product stock in line with COSHH regulations.
  • Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
  • Resolved guest complaints swiftly to maintain good customer relations and reputation.

Maintenance supervisor

Unite Students
London, City of London
10.2015 - 10.2016
  • Coordinated maintenance work between 10 maintenance operatives across 8 sites, delivering high level of service to over 3500 students
  • Familiarised team with latest industry practices, improving overall performance levels.
  • Fostered positive relationships with vendors for seamless procurement of spare parts.
  • Successfully delivered on tasks within tight deadlines, meeting service level agreement and company KPI's
  • Kept appropriate stock levels to match expected demand.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Maintained daily facility operations with strong focus on preventive maintenance and swift repairs.
  • Directed major repair projects to successful completion without compromising on safety standards.

Sales and Service Supervisor

Unite Students
London
09.2014 - 10.2015
  • Delivered best-in-class customer service/support to enhance customer engagement and satisfaction/retention
  • Trained and coached employees to optimise team performance level for attaining targeted results.
  • Built, maintained, and strengthened working relationships with co-workers by engaging in team-building activities
  • Identified and solved customer queries/issues by employing effective communication and step-by-step solutions
  • Fostered healthy competition amongst team members, leading to increased motivation and productivity.
  • Oversaw business staffing and training, building successful, customer-focused team.

Bar manager and Catering supervisor

Holiday Inn Hotel
London, City of London
08.2004 - 09.2014
  • Streamlined bar operations by implementing efficient inventory management strategies.
  • Mentored junior staff members fostering a supportive work atmosphere.
  • Trained new staff on customer service protocols to enhance guest experience.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Grew restaurant profits through improved marketing and staff development initiatives.
  • Developed cocktail menus, resulting in increased beverage sales.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Monitored stock levels to avoid any potential shortages during peak hours.

Skills

  • Stress tolerance
  • Accommodation Management
  • Facilities management
  • Customer Service & Support
  • Operational Excellence & Control
  • Client Satisfaction & Retention
  • Team Building & Leadership
  • Client Relationship Management
  • Staff Training & Development
  • H&S Compliance & Control
  • Issues & Conflicts Resolution
  • Efficient delegation
  • Relationship-building
  • Budgeting and financial analysis

Affiliations

  • cooking
  • Traveling
  • Watching good film
  • Music

Timeline

Facilities manager

Unite Students
06.2022 - Current

Housekeeping supervisor

Unite Students
10.2016 - 06.2022

Maintenance supervisor

Unite Students
10.2015 - 10.2016

Sales and Service Supervisor

Unite Students
09.2014 - 10.2015

Bar manager and Catering supervisor

Holiday Inn Hotel
08.2004 - 09.2014

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Kamila Kaminska