Kamila Kalita
Borehamwood,Hertfordshire
Summary
Accomplished professional with extensive expertise in business process improvement, change management, and project management. Proficient in ERP systems such as SAP, D365, and Oracle, with a strong command of Google Suite and MS Office Suite. Demonstrates advanced skills in KPI reporting and analysis, accounts payable management, and financial presentation delivery. Known for a result-oriented approach and goal-oriented leadership, excelling in quality assurance responsibility and process automation. Adept at developing solutions through exemplary communication and efficient decision-making. Committed to adapting to industry trends while enhancing productivity through performance tracking and process improvement orientation.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior Finance Analyst
Sapphire Recruitment
Watford, UK
02.2025 - 07.2025
- Lead continuous improvement initiatives, enhancing P2P processes, as well as safeguarding financial controls.
- Drove refinement of existing procedures, significantly improving compliance and operational effectiveness.
- Actively engaged stakeholders in adopting best-practice P2P processes to maximize business efficiency.
- Reviewed, refined, and recommended improvements to existing procedures.
- Assisted with ad hoc finance projects as required.
- Contributed to financial health and operational efficiency of dynamic, fast-paced entertainment company.
- Utilised advanced Excel skills to automate routine tasks, enhancing productivity.
AP Process Expert
ATOTECH
Poznań, Poland
06.2023 - 10.2024
- Supported continuous improvement of accounting processes and implementing harmonised solutions alongside Global Process Owner.
- Facilitated successful integration of multiple European business units into cohesive Financial Shared Services organization.
- Prepared and analysed key performance indicators (KPI).
- Streamlined Kofax transaction processes, resulting in 30% reduction in processing time.
- Built and maintained strong relationships with stakeholders, senior management and directors.
- Conducted root cause analysis to resolve process-related issues, resulting in improved process efficiency as well as cost savings.
- Delivered comprehensive training and stakeholder engagement programs globally, boosting process adoption and satisfaction.
- Automated routine tasks using software solutions, improving productivity and reducing manual errors.
- Initiated systematic approach to problem-solving, resulting in more effective resolutions.
- Identified areas of inefficiency and proposed solutions, enhancing overall productivity.
- Facilitated team meetings to discuss process improvement initiatives, fostering open communication and collaboration among team members.
AP Accountant
DFDS Polska
Poznań, Poland
09.2022 - 05.2023
- Improved month-end closing processes, enhancing accuracy and efficiency in invoice management.
- Reported and maintained companies Key Performance Indicators.
- Communicated effectively with vendors and colleagues to improve payment process.
- Organised and carried out month-end, quarterly and year-end processes.
- Reconciled vendor accounts to ensure accuracy of payments and compliance with established policies and procedures.
- Collaborated with cross-functional teams to ensure invoices and payments are properly processed.
- Protected organisation's value complying confidentiality requirements related vendor banking information.
- Adhered strictly to company policies procedures relating to Accounts Payable; recommended changes enhancements as deemed necessary for more efficient operations .
- Maintained accounting ledgers for accurate financial reporting.
- Coordinated efforts between multiple departments ensure proper coding expense allocation resulting increased accuracy financial reporting.
- Maintained continuity among corporate, divisional work teams establishing communicating enforcing policies procedures creating new ones as needed.
EMEA PTP Coordinator
Bio-Rad Services Ltd.
Watford, UK
07.2018 - 08.2020
- Coordinated enrolment and technical support of new supplier portal.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Enhanced team productivity with efficient delegation of tasks.
- Facilitated cross-departmental meetings for improved collaboration efforts.
- Handled administrative tasks, freeing up time for senior staff members.
- Coordinated project tasks for successful and timely completion.
- Coordinated staff training sessions to enhance skills and knowledge base.
- Troubleshot potential problems before escalation, preventing major disruptions.
- Managed and prioritised varied and busy workload to meet deadlines.
- Build and maintained strong relationships with partners and key stakeholders.
- Adapted to unforeseen challenges with proactive, flexible approach.
- Supporting PTP team in daily tasks.
- Managing communications with EMEA suppliers.
- Resolving payment blocks and invoice inquiries.
- Created reports and documents as requested by PTP manager and Finance Director.
- Explored new opportunities whilst maintaining focus on core responsibilities.
EMEA Customer Service Administrator
Bio-Rad Services Ltd.
Watford, UK
09.2016 - 07.2018
- Oversaw daily administrative operations to ensure seamless department functioning.
- Supported critical healthcare services and maintained high standards of accuracy and compliance.
- Managed purchase orders for suppliers to ensure timely procurement while maintaining adherence to budgetary and organizational policies.
- Trained new employees on company policies and procedures, bolstering performance standards.
- Acted as Subject Matter Expert (SME) in successful SAP ERP implementation, leveraged PRINCE2 (Waterfall) methodology, got recognized with company award for excellence in seamless project rollout.
- Collaborated with cross-functional teams to streamline processes and ensure successful system integration.
Customer Support Manager
Renault-Nissan Consulting
Maple Cross, Hertfordshire
01.2016 - 08.2016
- Resolved escalated customer cases, investigated issues, and coordinated with internal teams to ensure timely and satisfactory outcomes.
- Streamlined customer support operations, managing complex cases and maximizing commercial outcomes through strategic customer engagement.
- Identified and pursued commercial opportunities through customer interactions, suggested up-sell or cross-sell opportunities.
- Collaborated with sales and marketing teams to develop strategies for maximising revenue and improving customer retention.
- Developed protocols, leading to more efficient resolution processes.
- Established rapport with customers to resolve their concerns effectively.
Customer Relations Case Handler
Brighthouse
Watford, Hertfordshire
06.2015 - 04.2016
- Conducted thorough case investigations, leading to improved outcomes.
- Reviewed case documents meticulously, ensuring accuracy and completeness.
- Prioritised workload effectively, meeting all deadlines consistently.
- Led first‑line customer care for well known rent‑to‑own retailer, investigating and resolving complaints in line with legal, regulatory & business standards; managed multi‑channel enquiries (email, phone, letter, social media).
- Conducted root‑cause analysis and implemented operational fixes to customer accounts; drafting clear, professional responses for customers, Financial Ombudsman Service and third parties, maintaining 100% same‑day resolution rate.
- Collaborated with stores, retail and supply‑chain teams to streamline processes and actively promote products and services.
Technical Support / Customer Service Agent
Sitel UK
Watford, Hertfordshire
06.2014 - 06.2015
- Handled customer and retailer queries via phone, email, and online chat, ensuring timely and accurate responses.
- Provided second‑line support—diagnosing issues, guiding users through solutions, and escalating complex problems as needed.
- Maintained up‑to‑date product and technical knowledge for all client‑advertised offerings.
- Consistently met individual and departmental response‑time benchmarks, contributing to overall team objectives.
- Collaborated with supervisors and team leaders to identify recurring issues and implement fixes to prevent future occurrences.
- Demonstrated high standards of professionalism at all times and adhered to confidentiality requirements.
Public Service Interpreter
Herts Interpreting & Translation Service
Hemel Hempstead, Hertfordshire
06.2013 - 05.2014
- Translated ideas and terminology between source languages and both Polish and English, ensuring conceptual equivalence.
- Compiled and maintained glossaries and term databases—especially legal and technical vocabulary—to support consistent, high‑quality translations.
- Read, wrote, and spoke Polish and English fluently, preserving original style and tone.
- Managed personal workflows to meet tight deadlines across written and spoken assignments.
- Rendered spoken messages accurately, swiftly, and clearly in both languages.
Education
Bachelor of Business Administration - Creative Business Management
Collegium Da Vinci
Poznań, wielkopolskie 10.2021 - 06.2024
A-Levels - Humanities and Languages
Jagiellonczyk Secondary School
Elbląg, Poland 09.2000 - 06.2004
Skills
- KPI reporting and analysis
- Excel spreadsheet expertise
- Financial presentation delivery
- Advanced data interpretation
- Process improvement orientation
- Exemplary communication
- Efficient decision-making
- Excellent attention to detail
- Developing solutions for process automation
- ERP systems (SAP,D365, Oracle)
Certification
Certificate of Proficiency in Public Service Interpreting
Languages
English
Fluent
Polish
Native
Spanish
Beginner
Custom
Bachelor's
Affiliations
- Astronomy
- AI innovations
- Learning new skills
References
References available upon request.
Timeline
Senior Finance Analyst
Sapphire Recruitment
02.2025 - 07.2025
AP Process Expert
ATOTECH
06.2023 - 10.2024
AP Accountant
DFDS Polska
09.2022 - 05.2023
Bachelor of Business Administration - Creative Business Management
Collegium Da Vinci
10.2021 - 06.2024
EMEA PTP Coordinator
Bio-Rad Services Ltd.
07.2018 - 08.2020
EMEA Customer Service Administrator
Bio-Rad Services Ltd.
09.2016 - 07.2018
Customer Support Manager
Renault-Nissan Consulting
01.2016 - 08.2016
Customer Relations Case Handler
Brighthouse
06.2015 - 04.2016
Technical Support / Customer Service Agent
Sitel UK
06.2014 - 06.2015
Public Service Interpreter
Herts Interpreting & Translation Service
06.2013 - 05.2014
A-Levels - Humanities and Languages
Jagiellonczyk Secondary School
09.2000 - 06.2004
Similar Profiles
Muhammad Rehan SohailMuhammad Rehan Sohail
Regional Sales Manager at Sapphire Farm Services (Sapphire Fibres Limited)Regional Sales Manager at Sapphire Farm Services (Sapphire Fibres Limited)
Brett DixonBrett Dixon
Supervisor at Chase Sapphire LoungeSupervisor at Chase Sapphire Lounge
Raza MajeedRaza Majeed
Senior Deputy Manager Marketing at Sapphire Diamond Fabrics LimitedSenior Deputy Manager Marketing at Sapphire Diamond Fabrics Limited
Callie StoneCallie Stone
Nursery Assistant at Kidstuff Day NurseryNursery Assistant at Kidstuff Day Nursery
Saeed JavanshirSaeed Javanshir
Project manager in construction at sole traderProject manager in construction at sole trader