Kamila Kalita
Borehamwood,Hertfordshire
Summary
Accomplished professional with extensive expertise in business process improvement, change management, and project management. Proficient in ERP systems such as SAP, D365, and Oracle, with a strong command of Google Suite and MS Office Suite. Demonstrates advanced skills in KPI reporting and analysis, accounts payable management, and financial presentation delivery. Known for a result-oriented approach and goal-oriented leadership, excelling in quality assurance responsibility and process automation. Adept at developing solutions through exemplary communication and efficient decision-making. Committed to adapting to industry trends while enhancing productivity through performance tracking and process improvement orientation.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior Finance Analyst
Sapphire Recruitment
Watford, UK
02.2025 - 07.2025
- Lead continuous improvement initiatives, enhancing P2P processes, as well as safeguarding financial controls.
- Drove refinement of existing procedures, significantly improving compliance and operational effectiveness.
- Actively engaged stakeholders in adopting best-practice P2P processes to maximize business efficiency.
- Reviewed, refined, and recommended improvements to existing procedures.
- Assisted with ad hoc finance projects as required.
- Contributed to financial health and operational efficiency of dynamic, fast-paced entertainment company.
- Utilised advanced Excel skills to automate routine tasks, enhancing productivity.
AP Process Expert
ATOTECH
Poznań, Poland
06.2023 - 10.2024
- Supported continuous improvement of accounting processes and implementing harmonised solutions alongside Global Process Owner.
- Facilitated successful integration of multiple European business units into cohesive Financial Shared Services organization.
- Prepared and analysed key performance indicators (KPI).
- Streamlined Kofax transaction processes, resulting in 30% reduction in processing time.
- Built and maintained strong relationships with stakeholders, senior management and directors.
- Conducted root cause analysis to resolve process-related issues, resulting in improved process efficiency as well as cost savings.
- Delivered comprehensive training and stakeholder engagement programs globally, boosting process adoption and satisfaction.
- Automated routine tasks using software solutions, improving productivity and reducing manual errors.
- Initiated systematic approach to problem-solving, resulting in more effective resolutions.
- Identified areas of inefficiency and proposed solutions, enhancing overall productivity.
- Facilitated team meetings to discuss process improvement initiatives, fostering open communication and collaboration among team members.
AP Accountant
DFDS Polska
Poznań, Poland
09.2022 - 05.2023
- Improved month-end closing processes, enhancing accuracy and efficiency in invoice management.
- Reported and maintained companies Key Performance Indicators.
- Communicated effectively with vendors and colleagues to improve payment process.
- Organised and carried out month-end, quarterly and year-end processes.
- Reconciled vendor accounts to ensure accuracy of payments and compliance with established policies and procedures.
- Collaborated with cross-functional teams to ensure invoices and payments are properly processed.
- Protected organisation's value complying confidentiality requirements related vendor banking information.
- Adhered strictly to company policies procedures relating to Accounts Payable; recommended changes enhancements as deemed necessary for more efficient operations .
- Maintained accounting ledgers for accurate financial reporting.
- Coordinated efforts between multiple departments ensure proper coding expense allocation resulting increased accuracy financial reporting.
- Maintained continuity among corporate, divisional work teams establishing communicating enforcing policies procedures creating new ones as needed.
EMEA PTP Coordinator
Bio-Rad Services Ltd.
Watford, UK
07.2018 - 08.2020
- Coordinated enrolment and technical support of new supplier portal.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Enhanced team productivity with efficient delegation of tasks.
- Facilitated cross-departmental meetings for improved collaboration efforts.
- Handled administrative tasks, freeing up time for senior staff members.
- Coordinated project tasks for successful and timely completion.
- Coordinated staff training sessions to enhance skills and knowledge base.
- Troubleshot potential problems before escalation, preventing major disruptions.
- Managed and prioritised varied and busy workload to meet deadlines.
- Build and maintained strong relationships with partners and key stakeholders.
- Adapted to unforeseen challenges with proactive, flexible approach.
- Supporting PTP team in daily tasks.
- Managing communications with EMEA suppliers.
- Resolving payment blocks and invoice inquiries.
- Created reports and documents as requested by PTP manager and Finance Director.
- Explored new opportunities whilst maintaining focus on core responsibilities.
EMEA Customer Service Administrator
Bio-Rad Services Ltd.
Watford, UK
09.2016 - 07.2018
- Oversaw daily administrative operations to ensure seamless department functioning.
- Supported critical healthcare services and maintained high standards of accuracy and compliance.
- Managed purchase orders for suppliers to ensure timely procurement while maintaining adherence to budgetary and organizational policies.
- Trained new employees on company policies and procedures, bolstering performance standards.
- Acted as Subject Matter Expert (SME) in successful SAP ERP implementation, leveraged PRINCE2 (Waterfall) methodology, got recognized with company award for excellence in seamless project rollout.
- Collaborated with cross-functional teams to streamline processes and ensure successful system integration.
Customer Support Manager
Renault-Nissan Consulting
Maple Cross, Hertfordshire
01.2016 - 08.2016
- Resolved escalated customer cases, investigated issues, and coordinated with internal teams to ensure timely and satisfactory outcomes.
- Streamlined customer support operations, managing complex cases and maximizing commercial outcomes through strategic customer engagement.
- Identified and pursued commercial opportunities through customer interactions, suggested up-sell or cross-sell opportunities.
- Collaborated with sales and marketing teams to develop strategies for maximising revenue and improving customer retention.
- Developed protocols, leading to more efficient resolution processes.
- Established rapport with customers to resolve their concerns effectively.
Customer Relations Case Handler
Brighthouse
Watford, Hertfordshire
06.2015 - 04.2016
- Conducted thorough case investigations, leading to improved outcomes.
- Reviewed case documents meticulously, ensuring accuracy and completeness.
- Prioritised workload effectively, meeting all deadlines consistently.
- Led first‑line customer care for well known rent‑to‑own retailer, investigating and resolving complaints in line with legal, regulatory & business standards; managed multi‑channel enquiries (email, phone, letter, social media).
- Conducted root‑cause analysis and implemented operational fixes to customer accounts; drafting clear, professional responses for customers, Financial Ombudsman Service and third parties, maintaining 100% same‑day resolution rate.
- Collaborated with stores, retail and supply‑chain teams to streamline processes and actively promote products and services.
Technical Support / Customer Service Agent
Sitel UK
Watford, Hertfordshire
06.2014 - 06.2015
- Handled customer and retailer queries via phone, email, and online chat, ensuring timely and accurate responses.
- Provided second‑line support—diagnosing issues, guiding users through solutions, and escalating complex problems as needed.
- Maintained up‑to‑date product and technical knowledge for all client‑advertised offerings.
- Consistently met individual and departmental response‑time benchmarks, contributing to overall team objectives.
- Collaborated with supervisors and team leaders to identify recurring issues and implement fixes to prevent future occurrences.
- Demonstrated high standards of professionalism at all times and adhered to confidentiality requirements.
Public Service Interpreter
Herts Interpreting & Translation Service
Hemel Hempstead, Hertfordshire
06.2013 - 05.2014
- Translated ideas and terminology between source languages and both Polish and English, ensuring conceptual equivalence.
- Compiled and maintained glossaries and term databases—especially legal and technical vocabulary—to support consistent, high‑quality translations.
- Read, wrote, and spoke Polish and English fluently, preserving original style and tone.
- Managed personal workflows to meet tight deadlines across written and spoken assignments.
- Rendered spoken messages accurately, swiftly, and clearly in both languages.
Education
Bachelor of Business Administration - Creative Business Management
Collegium Da Vinci
Poznań, wielkopolskie 10.2021 - 06.2024
A-Levels - Humanities and Languages
Jagiellonczyk Secondary School
Elbląg, Poland 09.2000 - 06.2004
Skills
- KPI reporting and analysis
- Excel spreadsheet expertise
- Financial presentation delivery
- Advanced data interpretation
- Process improvement orientation
- Exemplary communication
- Efficient decision-making
- Excellent attention to detail
- Developing solutions for process automation
- ERP systems (SAP,D365, Oracle)
Certification
Certificate of Proficiency in Public Service Interpreting
Languages
English
Fluent
Polish
Native
Spanish
Beginner
Custom
Bachelor's
Affiliations
- Astronomy
- AI innovations
- Learning new skills
References
References available upon request.
Timeline
Senior Finance Analyst
Sapphire Recruitment
02.2025 - 07.2025
AP Process Expert
ATOTECH
06.2023 - 10.2024
AP Accountant
DFDS Polska
09.2022 - 05.2023
Bachelor of Business Administration - Creative Business Management
Collegium Da Vinci
10.2021 - 06.2024
EMEA PTP Coordinator
Bio-Rad Services Ltd.
07.2018 - 08.2020
EMEA Customer Service Administrator
Bio-Rad Services Ltd.
09.2016 - 07.2018
Customer Support Manager
Renault-Nissan Consulting
01.2016 - 08.2016
Customer Relations Case Handler
Brighthouse
06.2015 - 04.2016
Technical Support / Customer Service Agent
Sitel UK
06.2014 - 06.2015
Public Service Interpreter
Herts Interpreting & Translation Service
06.2013 - 05.2014
A-Levels - Humanities and Languages
Jagiellonczyk Secondary School
09.2000 - 06.2004
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