Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kamila Braszka

Manchester

Summary

Highly skilled professional with extensive experience in customer-oriented roles, demonstrating exceptional leadership and organisational abilities. Proven track record in staff education and training, ensuring efficient and effective team performance. Adept at documentation, reporting, and data entry, with a strong focus on accuracy and detail. Dedicated team player committed to delivering fast and efficient work while maintaining high standards of service. Career goal includes leveraging skills to contribute to a dynamic organisation focused on growth and excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer service assistant on board

Avanti West Coast
Manchester
12.2023 - Current
  • Improved customer relations by managing customer complaints effectively.
  • Upheld company policies and procedures consistently for maintained standards of operation.
  • Improved efficiency at checkout by mastering POS system operations quickly.
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Reporting any maintenance issues on board
  • Making announcements during the journey and disruption
  • Demonstrated excellent problem-solving skills when dealing with complex customer issues.

Customer Service Assistant/ Security

Network Rail
Manchester
12.2021 - 12.2023
  • Provide a highly visible point of contact for station users providing customer service to all.
  • Respond to and record emergencies and incidents involving the general public and industry partners. Fulfill allocated duties as prescribed within Emergency Plans.
  • Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, reviewing and closing actions as required.
  • Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.
  • Demonstrated excellent problem-solving skills when dealing with complex customer issues.

SHIFT SUPERVISOR/BARISTA

Starbucks
Manchester/ Wroclaw
09.2011 - 11.2021
  • Managing u people and finances. Focusing on welfare of staff and customers satisfaction.
  • Training new staff up to the highest standards
  • Established smooth, safe and positive course of the shift.
  • Working as a member of team in a busy environment, providing high quality products and professional customer service.
  • Built strong relationships with customers. Answering to customer enquirers and their requirements.
  • Effectively organised staff placement per shift with zero error rate.
  • Tracked receipts, employee hours and inventory movements for smooth budgetary planning.
  • Managed staff schedules, ensuring required coverage to meet shift needs within budget.

Education

GCSEs - Mathematics, science and IT

High School no. XIII
04.2001 -

Skills

  • Customer-orientated
  • Quick learner
  • Organised multi-tasker
  • Leadership experience
  • Fast and efficient work
  • Staff education and training
  • Dedicated team player
  • Documentation and reporting
  • Report preparation
  • Data entry

Languages

English
Fluent
Polish
Native

Certification

Level 3 team leader/ supervisor

Functional skills English and Mathematics level 2

Timeline

Customer service assistant on board

Avanti West Coast
12.2023 - Current

Customer Service Assistant/ Security

Network Rail
12.2021 - 12.2023

SHIFT SUPERVISOR/BARISTA

Starbucks
09.2011 - 11.2021

GCSEs - Mathematics, science and IT

High School no. XIII
04.2001 -

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Kamila Braszka