Kamil Kopec
Toddington,UK
Summary
As a highly skilled Field Service Engineer with over 5 years of experience in the industry, I have developed a strong background in diagnosing, repairing, and maintaining complex machinery in various industries. My expertise includes electrical systems, and mechanical components. Throughout my career, I have consistently demonstrated my ability to troubleshoot and resolve issues quickly and efficiently, ensuring minimal downtime for my clients.
In addition to my technical skills, I am also proficient in using various software tools for project management, such as Microsoft Project and Asana. However, my most notable achievement is the development of my own project AI, which helps me streamline my workflow and increase my productivity significantly. This AI system allows me to analyze data more efficiently, identify potential issues before they become major problems, and optimize my work schedule for maximum efficiency. By utilizing this cutting-edge technology, I am able to offer my clients faster response times, more accurate diagnoses, and overall better service."
Overview
12
12
years of professional experience
1
1
Certification
Work History
Multisite Field Service Engineer
Inspired
St.Albans, UK
06.2017 - 03.2024
- Specialized in repair, maintenance, and installation of variety of gaming equipment, including fruit machines, cranes, and other game type machines. Ensured optimal performance and longevity of machines, leading to improved customer satisfaction and increased revenue for clients.
- Utilized strong analytical skills to diagnose and resolve complex technical issues, often under time constraints and in high-pressure environments.
- Regularly traveled to various sites to provide on-site support, demonstrating flexibility and commitment to exceptional customer service.
- Built strong relationships with clients through effective communication and reliable service, leading to increased customer satisfaction and repeat business.
- Maintained detailed service reports and documentation, contributing to a comprehensive knowledge base for future reference and continuous improvement efforts.
Field Service Engineer
Electronic General Services (EGS)
Ware, UK
05.2016 - 06.2017
- Successfully installed, maintained, and repaired a variety of equipment, including tills and other operational machinery, ensuring minimal downtime and maximum operational efficiency.
- Diagnosed and resolved complex technical issues, leveraging strong analytical skills and a deep understanding of the equipment’s operation.
- Regularly traveled to various sites, including locations throughout Europe, to provide on-site support. This demonstrated flexibility, adaptability, and a commitment to exceptional customer service across diverse cultural contexts.
Workshop engineer
B23 Repairs
Birmingham, UK
07.2012 - 07.2014
- Maintained detailed service reports and documentation, contributing to a comprehensive knowledge base for future reference and continuous improvement efforts.
- Performed regular maintenance and updates to ensure optimal system performance.
- Stayed up-to-date with the latest technology trends and innovations to provide the best solutions to customers.
- Demonstrated strong problem-solving skills, attention to detail, and commitment to customer service.
Education
Certificate of Higher Education - Technology
Zespół Szkół Im. J. Śniadeckiego W Pionkach
Pionki /2007 - /2011
Skills
- Technical expertise in gaming machines and equipment
- Strong problem-solving skills
- Excellent communication skills for coordinating with team members and customers
- Ability to work independently and manage time effectively
- Familiarity with safety protocols and regulations in gaming industry
- Experience in maintenance and repair of gaming machines
- Knowledge of electrical systems and electronics
- Strong customer service skills for dealing with customers on-site
Affiliations
- In my spare time, I'm passionate about building custom computers, experimenting with electronics, and staying informed on tech trends through reading and online communities.
Certification
City & Guilds in Electronics (Certification, 2019)
Safety Certification (Codcourses Company, 2020)
Languages
English
Advanced
Polish
Native
References
References available upon request.
Timeline
Multisite Field Service Engineer
Inspired
06.2017 - 03.2024
Field Service Engineer
Electronic General Services (EGS)
05.2016 - 06.2017
Workshop engineer
B23 Repairs
07.2012 - 07.2014
Certificate of Higher Education - Technology
Zespół Szkół Im. J. Śniadeckiego W Pionkach
/2007 - /2011
City & Guilds in Electronics (Certification, 2019)
Safety Certification (Codcourses Company, 2020)
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