Kamil Ilkhamov
London
Summary
People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.
Overview
19
19
years of professional experience
15
15
years of post-secondary education
Work history
General Manger
Nando's Westfield Stratford City
London
10.2021 - Current
- Managed team of 110 staff, driving performance with motivational strategies to exceed sales targets by £1m over 2 years.
- Established £185k company's weekly sales record. Got awarded for world record sales.
- Coordinated staff and management rotas to meet service requirements whilst remaining under budget.
- Increased average weekly sales from £110K to £130K through strategic care planning
- Planned, organised and managed recruitment and selection processes. Onboarded 100+ new staff over 2 years
- Reduced staff turnover from 120% to 40% through improved performance development programmes.
- Organised region-wide team upskilling academy for assistant managers to improve team morale and increase progression rate.
- Developed and promoted one General manager, two First assistant managers, three Second assistant managers, eleven supervisors and twenty staff trainers.
- Coordinated closure and reopening of restaurant refurbishment with new operational kitchen system.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Assessed employee capabilities and development areas to maximise individual potential.
- Improved business profits through strategic updates to processes and procedures.
General Manager
Nando's Westfield White City
London
03.2018 - 10.2021
- Managed team of 80 staff, driving performance with motivational strategies to exceed sales targets by £1.3m over 2 years.
- Coordinated staff and management rotas to meet service requirements whilst remaining under budget.
- Increased average weekly sales from £85K to £120K through strategic care planning
- Managed the region as temporary area manager. Looking after 10 restaurants for 6 months.
- Navigated business through COVID pandemic by adopting new technologies and complying with COVID policies. First restaurant to open for Eat In customers in UK.
- Set policies and processes outlining expectations on employee behaviour at every level, by designing staff welcome booklet that is currently used across the company.
- Awarded as People General Manager of the Year in 2019
- Recruited top-performing candidates to build staff retention and team performance.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Delivered business strategy to drive revenue and operational efficiencies.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Developed and implemented budgetary and resource allocation plans.
- Implemented effective customer service procedures to encourage positive feedback.
- Tracked KPIs to drive profitability and target delivery.
General manager
Nando's Gloucester Road
London
04.2016 - 03.2018
- Lead team of 40 staff, driving performance with motivational strategies to exceed sales targets by £1.5m over 2 years.
- Coordinated staff and management rotas to meet service requirements whilst remaining under budget.
- Increased average weekly sales from £30K to £65K through strategic care planning
- Planned, organised and managed recruitment and selection processes.
- Reduced staff turnover from 150% to 60% through Introduction of night cleaners process into the business, which is currently used across the company.
- Organised region-wide team upskilling academy for assistant managers to improve team morale and increase progression
- Recruited top-performing candidates to build staff retention and team performance.
- Coordinated and implemented Deliveroo platform into the restaurant. Part of first 5 restaurants in Nandos trialling delivery option.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Implemented effective customer service procedures to encourage positive feedback.
General manager
Nando's Chiswick High Street
London
04.2014 - 04.2016
- Recruited top-performing candidates to build staff retention and team performance.
- Set policies and processes outlining expectations on employee behaviour at every level.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Implemented effective customer service procedures to encourage positive feedback.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Prepared and reviewed procedural documents for daily operations.
1st Assistant Manager
Nando's Westfield White City
London
03.2010 - 04.2012
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Enforced company policies and guidelines for all employees.
- Built customer relationships with consultative sales approach.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
Deputy manager
The Real Greek Westfield White City
London
10.2008 - 03.2010
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Planned and managed resources and budget to support and deliver objectives.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Partnered with management to implement processes and complete special projects.
- Created expense reports with matching receipts.
Assistant manager
Pizza Express Victoria Street
London
03.2006 - 09.2008
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Built customer relationships with consultative sales approach.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Enforced company policies and guidelines for all employees.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Trained staff on best practices to achieve optimal productivity.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
Waiter, Chef and Kitchen Porter
Pizza Express Golders Green
London
02.2005 - 03.2006
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
Bachelor of Arts - Business
Middlesex University
London 09.2008 - 05.2011
A-Levels -
Ealing, Hammersmith & West London College
London 09.2005 - 05.2007
Diploma of Higher Education - Mathematics
University of International Relations
Moscow 09.2003 - 05.2004
GCSEs - Certificate of full Secondary education
Gymnasium school 50
Tashkent 09.1992 - 05.2002
Skills
- Performance improvement
- Operations management
- Exceptional interpersonal communication
- Employee scheduling
- Relationship building
- Effective leader
- Budgeting
- Staff training/development
- Verbal and written communication
- Business Development
- Recruitment
- Deadline-oriented
- Coaching and mentoring
- Performance metrics
- Personnel management
- Project Management
- Creative team leadership
- Strategic management
Languages
English
Fluent
Russian
Native
Polish
Intermediate
Timeline
General Manger
Nando's Westfield Stratford City
10.2021 - Current
General Manager
Nando's Westfield White City
03.2018 - 10.2021
General manager
Nando's Gloucester Road
04.2016 - 03.2018
General manager
Nando's Chiswick High Street
04.2014 - 04.2016
1st Assistant Manager
Nando's Westfield White City
03.2010 - 04.2012
Deputy manager
The Real Greek Westfield White City
10.2008 - 03.2010
Bachelor of Arts - Business
Middlesex University
09.2008 - 05.2011
Assistant manager
Pizza Express Victoria Street
03.2006 - 09.2008
A-Levels -
Ealing, Hammersmith & West London College
09.2005 - 05.2007
Waiter, Chef and Kitchen Porter
Pizza Express Golders Green
02.2005 - 03.2006
Diploma of Higher Education - Mathematics
University of International Relations
09.2003 - 05.2004
GCSEs - Certificate of full Secondary education
Gymnasium school 50
09.1992 - 05.2002
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