Kamil Chaker
Richmond upon Thames,United Kingdom
Summary
Accomplished IT professional with expertise in network and security management, specialising in TCP/IP, DHCP, and SonicWALL firewalls. Proficient in HIK Vision CCTV systems and Mitel VoIP solutions, with a strong focus on customer communication strategies and service management practices. Skilled in AI-augmented troubleshooting and digital content creation, leveraging emerging technologies to enhance IT operations. Adept at implementing compliance frameworks and ITIL methodologies to ensure security compliance standards are met. Committed to advancing career goals by integrating prompt engineering and SLA management into innovative IT solutions.
Overview
18
18
years of professional experience
2006
2006
years of post-secondary education
Work history
MSP, Remote
FluidOne
- Performance Excellence: Consistently exceeded performance metrics for incident logging and triage, resulting in being honoured with the 2025 Customer Satisfaction Award.
- SLA Optimization: Managed high-volume ticket queues for a Managed Service Provider (MSP), maintaining strict adherence to SLAs through proactive communication and efficient service request fulfilment.
- Technical Documentation: Enhanced team efficiency by contributing to the Knowledge Base, streamlining the resolution process for recurring technical issues
Desktop Support Analyst
John Guest Ltd.
London
Desktop Support Engineer
LGC
London
Ericsson Broadcast and Media Services
London
- Provided desktop and remote support
- Communicated and problem solved effectively
- Troubleshooted PC Broadcast System hardware and software issues
- Liaised with various broadcast operators
Specialist Dedicated It Support Technician
05.2024 - 08.2024
- Infrastructure Reliability: Ensured 100% uptime for critical research facilities by resolving complex software and hardware issues through diligent monitoring and maintenance.
It Engineer
Green Park, London
01.2021 - 04.2021
- Network Integrity: Guaranteed seamless connectivity for onsite operations by managing all IT Ethernet LAN network patching and SonicWALL firewall configurations.
Kingston Business School
Surrey
05.2019 - 11.2019
- Involved in Microsoft office migrations
- Provided support for CAD software SOLIDWORKS
- Troubleshooted licensing issues
- Involved in upgrades for SOLIDWORKS
- Involved in data migrations for server decommissions
- Troubleshooted TCP/IP network connectivity
- Set up various mobile devices
- Troubleshooted printing issues
It Analyst - Remote
HCL Technologies
04.2018 - 03.2019
- Capitalized end user support during the first Covid-19 lockdown
- Expedited remote support for home workers
- Worked within an ITIL environment
Is Service Desk Officer
Southbank Centre
London
03.2018 - 03.2018
Desktop Support Officer
Barts Cancer Institute
London
08.2017 - 03.2018
Broadcast Systems Engineer
10.2014 - 04.2017
- Provided 1st and 2nd line desktop support
- Provided support for Citrix and Sophos Endpoint protection
- Installed and configured new hardware
- Provided advice about types of hardware and software
I.T Support Engineer
BBC
London
03.2012 - 08.2014
- Worked under strict SLA's
- Provided support for both Windows XP and 7
- Dealt with technical emergencies
- Provided access to shared folder through Active Directory
Work Placement For Bbc Arabic
12.2011 - 02.2012
- Editing TV footage for uploading
- Transferring news footage for editing
- Using Microsoft Visio to create flow chart diagrams
Work Placement As Broadcast Systems Support Engineer
01.2008 - 01.2008
- Handling/fixing IT problems
- Ensured Offline folder access
- Re-imaging Laptops
Onsite It Support
learn direct Limited
Sheffield
09.2006 - 09.2007
- Responsible for the day-to-day running of the learner Centre
- Provided technical support and maintenance
- Fixed technical Problems
- Built Desktop PCs
Education
Bachelor of Science - Hons - Computer Networks
Middlesex University
Btech - Computer Networks
Kingston College
Richmond Upon-Thames, London, EnglandSkills
- Network and security management
- TCP/IP and DHCP
- SonicWALL firewalls
- HIK Vision CCTV systems
- Communication and VoIP
- Mitel VoIP solutions
- Customer communication strategies
- Service management practices
- Emerging technologies
- AI-augmented troubleshooting
- Digital content creation
- Prompt engineering
- Compliance frameworks
- ITIL methodologies
- Security compliance standards
- SLA management
Hobbies and interests:
Technical Projects & Innovation
Projects
Project: Generative AI Implementation & Digital Media Management Ongoing | YouTube Channel: kamilchaker1502, Emerging Tech Integration: Actively researching and implementing Generative AI tools to produce high-fidelity digital art and music, demonstrating an advanced ability to learn and deploy complex new software interfaces., Platform Administration: Managed the end-to-end lifecycle of digital content, including troubleshooting audio-visual synchronization issues, managing metadata, and optimizing platform settings for global reach., Prompt Engineering: Developed expertise in prompt engineering and AI-driven workflows, skills that are directly transferable to automating IT service desk tasks and enhancing system documentation., Creative Problem Solving: Applied technical troubleshooting skills to resolve hardware-software latency and rendering issues inherent in AI generation, ensuring consistent output quality
References
References available on request
AWARDS:
2025 Customer Satisfaction Award, FluidOne
Timeline
Specialist Dedicated It Support Technician
05.2024 - 08.2024
It Engineer
01.2021 - 04.2021
Kingston Business School
05.2019 - 11.2019
It Analyst - Remote
HCL Technologies
04.2018 - 03.2019
Is Service Desk Officer
Southbank Centre
03.2018 - 03.2018
Desktop Support Officer
Barts Cancer Institute
08.2017 - 03.2018
Broadcast Systems Engineer
10.2014 - 04.2017
I.T Support Engineer
BBC
03.2012 - 08.2014
Work Placement For Bbc Arabic
12.2011 - 02.2012
Work Placement As Broadcast Systems Support Engineer
01.2008 - 01.2008
Onsite It Support
learn direct Limited
09.2006 - 09.2007
MSP, Remote
FluidOne
Desktop Support Analyst
John Guest Ltd.
Desktop Support Engineer
LGC
Ericsson Broadcast and Media Services
Btech - Computer Networks
Kingston College
Bachelor of Science - Hons - Computer Networks
Middlesex University