Kamfwa Muma
Lusaka
Summary
Experienced Domino Technician with a proven track record in enhancing system performance and optimising printer operations at Mantracor Investment Limited. Demonstrates expertise in technical issue resolution, equipment maintenance, and regulatory compliance, ensuring a safe and efficient work environment. Former Sales Manager at Just Holdings Limited, adept at guiding sales teams to exceed revenue targets through strategic customer consultations and effective negotiation. Skilled in fault detection, operator training, and team collaboration, with a commitment to continuous improvement and operational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Domino Technician
Mantracor Investment Limited
Lusaka
01.2013 - Current
- Enhanced system performance by troubleshooting coding standards.
- Installed new technological equipment, following strict specifications and safety protocols.
- Conducted inspections and tests on machines for effective fault detection and repairs.
- Provided operator education on compliance and best operational practices.
- Improved system functionality through comprehensive technical support.
- Ensured adherence to health and safety regulations for a safe work environment.
- Implemented innovative solutions to optimize Domino printer operations.
- Maintained documentation of maintenance and repairs for compliance verification.
Sales Manager
Just Holdings Limited
Lusaka
01.2010 - 12.2012
- Assessed customer needs through consultations, recommending products that matched requirements.
- Promoted company products via approved techniques, exceeding revenue and performance targets.
- Processed refunds, exchanges, and service requests efficiently for customers.
- Listened to complaints with open mind and asked questions to clarify issues.
- Optimised sales methods to best acquire, develop and retain customers.
- Guided sales team through challenging negotiations, securing deals that met both client and company objectives.
Education
Diploma of Higher Education - Computer programming and Networking
Lusaka Business and Technical College
Lusaka, ZambiaSkills
- Technical issue resolution
- Equipment maintenance
- Regulatory compliance
- Technical support
- Fault detection
- Operator training
- Team collaboration
- Maintenance and repair
- Multitasking skills
- Machine operation
Certification
- Domino Thermal printer Vx350i certified
- Domino Printers Ax150i, Ax350i and Ax550i certified
- Domino Printer Gx150i,Gx350i and Gx-OEM certified
Languages
English
Advanced
C1
References
Available on Request
Hobbies and interests
- Travelling
- Reading
- Swimming
- Watching Football
- Exercising
Timeline
Domino Technician
Mantracor Investment Limited
01.2013 - Current
Sales Manager
Just Holdings Limited
01.2010 - 12.2012
Diploma of Higher Education - Computer programming and Networking
Lusaka Business and Technical College