Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Kamarleyj Parish

London

Summary

Dynamic Senior Technical Engineer with expertise in technical troubleshooting and user training, recognized for enhancing team performance through innovative solutions and collaboration. Proven ability to streamline processes and improve customer satisfaction, consistently receiving commendations for knowledgeable support. Core competencies include network infrastructure, cybersecurity measures, and VoIP system management. Career goals focus on leveraging advanced technologies to drive operational excellence in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Technical Engineer

Abbey Support Ltd
London
03.2022 - Current
  • Overhauled many aspects of IT infrastructure, from IT processes, documentation, monitoring, and automation systems, from the design phase through testing, all the way to implementation.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Asked customers targeted questions to diagnose problems and provided timely solutions.
  • Streamlined support processes through the implementation of automation tools and technologies.
  • Developed and maintained comprehensive documentation for troubleshooting and system configurations.

Night Lead

MQS Quarantine Hotel Night Lead at Mitie/Serco
London
08.2020 - 10.2021
  • Exposed potential exploit in the sign-in system, leading to acknowledgment from Project Leads.
  • Earned recognition as one of London's leading sites within the opening week.
  • Ensuring over 300 members of staff entering the hotel are tested before they carry out their daily duties
  • Administered mandatory quarantine for public members returning from abroad.
  • Sensitive data input (Results, Names, etc.)
  • Daily meetings with Security, Waste management, and other contractors
  • Site introduction and training of staff
  • Inventory management and acquisition

Infrastructure Technician

SysFix IT Support
London
09.2018 - 04.2020
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Provided in-person and remote IT support for all company-wide locations.
  • Optimized system performance by making proactive adjustments and resolving bugs.
  • Configured, monitored and maintained email applications or virus protection software.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed routine maintenance and repair.

Education

Infrastructure Technician L3 -

South Thames College
London
08.2018

High School Diploma -

The Beacon School
Banstead
08-2015

Skills

  • Network troubleshooting
  • Documentation management
  • Time management
  • Collaborative teamwork
  • Problem solving
  • Attention to detail
  • Hardware installation
  • Disaster recovery
  • Virtualization technologies
  • End-user training
  • Friendly, positive attitude
  • Interpersonal communication
  • Adaptive

Affiliations

  • Self learning Japanese
  • Travelling
  • Self hosted home lab

Certification

  • CompTIA A+
  • Microsoft 365 Fundamentals

Languages

English
First Language
Japanese
Beginner (A1)
A1

References

References available upon request.

Timeline

Senior Technical Engineer

Abbey Support Ltd
03.2022 - Current

Night Lead

MQS Quarantine Hotel Night Lead at Mitie/Serco
08.2020 - 10.2021

Infrastructure Technician

SysFix IT Support
09.2018 - 04.2020

Infrastructure Technician L3 -

South Thames College

High School Diploma -

The Beacon School

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Kamarleyj Parish