KA MAN MOK
Bishops Stortford,Hertfordshire
Summary
Hardworking, reliable and enthusiastic individual with over 16 years of leadership experience as a Team Leader at Hong Kong Disneyland. Experienced in team supervision, staff scheduling, customer service, crowd management and staff training in a fast-paced environment. Calm under pressure and highly organised, with excellent communication and interpersonal skills. Recently relocated to the UK and seeking evening or night-shift opportunities.
Overview
8
8
years of post-secondary education
24
24
years of professional experience
Work History
Part-time Postnatal Caregiver
Self-employed
Hong Kong
2022.01 - 2025.12
- Supported mothers and newborn babies with daily care and routines.
- Prepared meals and assisted with household tasks.
- Demonstrated patience, responsibility and attention to detail.
- Built trusting relationships with families and provided reliable support.
- Assisted with personal hygiene tasks, including bathing and grooming, to maintain client dignity.
- Worked with care, compassion and empathy, providing first-class support to patients with varying needs.
- Supported high-care clients during mealtimes by offering feeding assistance.
- Supported patients in maintaining personal appearance and hygiene, improving self-care and self-respect.
- Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
- Offered companionship and emotional support, building trusting relationships with clients.
- Cooked meals and washed dishes to provide proper nutrition, remove residue and maintain health standards.
Team Leader
Hong Kong Disneyland
Hong Kong
2005.06 - 2021.07
- Managed ticketing operations and crowd control in a high-volume environment.
- Coordinated staffing arrangements during busy periods while ensuring team members received appropriate breaks and support.
- Prepared staff schedules and ensured adequate staffing across different positions.
- Learned and implemented new promotions and procedures and trained colleagues accordingly.
- Delivered excellent customer service to guests from different countries and cultures.
- Worked effectively in a fast-paced and demanding outdoor environment.
- Supported and motivated team members to maintain high service standards and operational efficiency.
- Key Achievement: Successfully managed large crowds and daily operations while maintaining excellent service standards and supporting team members in a dynamic environment.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
Waitress
Western Restaurant
Hong Kong, Central
2003.06 - 2005.01
- Provided food and beverage service to customers.
- Maintained cleanliness and organisation of the restaurant.
- Worked efficiently as part of a team in a busy environment.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
Catering Assistant
Sheraton Hong Kong Hotel & Towers
Hong Kong , Tsim Sha TsuI
2001.12 - 2003.05
- Maintained clean and tidy appearance, wearing protective equipment when necessary.
- Dealt with guests' queries and requests politely.
- Worked closely with catering team to provide seamless meal service to guests.
- Observed customer requests concerning allergens and dietary requirements.
- Operated cash registers in line with cash handling procedures.
Education
Certificate of Higher Education -
Certificate in Hotel and Catering Management
Hong Kong 2000.01 - 2002.07
Secondary School Education -
Buddhist Sum Heung Lam Memorial College
1994.09 - 2000.07
Skills
- Team Leadership and Staff Supervision
- Customer Service and Communication
- Staff Scheduling and Manpower Planning
- Crowd Management
- Training and Coaching
- Time Management and Organisation
- Problem Solving Working Under Pressure
- Adaptability and Teamwork
Languages
Cantonese (Native)
Mandarin (Conversational)
English (Basic)
Custom Section
Eligible to work in the United Kingdom
Hobbies and Interests
- Spending time with my family and organising activities for children.
- Enjoy meeting and communicating with people from different backgrounds and cultures.
- Interested in learning new skills and adapting to new environments.
- Enjoy cooking and staying active.
Availability
Evening, Night and Weekend Shifts
Timeline
Part-time Postnatal Caregiver
Self-employed
2022.01 - 2025.12
Team Leader
Hong Kong Disneyland
2005.06 - 2021.07
Waitress
Western Restaurant
2003.06 - 2005.01
Catering Assistant
Sheraton Hong Kong Hotel & Towers
2001.12 - 2003.05
Certificate of Higher Education -
Certificate in Hotel and Catering Management
2000.01 - 2002.07
Secondary School Education -
Buddhist Sum Heung Lam Memorial College
1994.09 - 2000.07