Kamaljit Lallian
Slough,Berkshire
Summary
Accomplished professional with extensive expertise in workforce scheduling, performance analysis, and budgeting. Demonstrates strong business acumen and technical proficiency, ensuring regulatory compliance and ethical responsibility. Proven track record in contract administration, financial forecasting, and business development and planning. Adept at team leadership, staff management, and operations coordination. Skilled in customer service, influential communication, and process improvement techniques. Career goal: to leverage comprehensive skills for driving organisational success through strategic planning and effective management.
Overview
37
37
years of professional experience
Work History
Business Services Group Manager
Slough Borough Council
Slough, Berkshire
04.2020 - 10.2024
- Achieved corporate objectives with meticulous strategic planning.
- Developed detailed budget plans to manage operational costs effectively.
- Delegated tasks effectively for optimal workload distribution and task completion.
- Upheld health and safety standards within the workplace, ensuring a safe environment for employees.
- Identified areas for improvement within the department, proposing effective solutions consequently.
- Mediated conflicts amongst staff members, promoting a harmonious working environment.
- Implemented new business processes to streamline operations and improve efficiency.
- Monitored performance metrics regularly to maintain high standards of service delivery.
- Created an inclusive workspace by implementing diversity-friendly policies and practices.
- Improved team efficiency by developing comprehensive project management strategies.
- Liaised with senior management on key decisions affecting the group's overall direction.
- Conducted regular staff evaluations, providing constructive feedback to foster professional growth.
- Established clear lines of communication between teams for improved workflow coordination.
- Facilitated cross-departmental collaboration for seamless project execution.
Business Delivery & Client Contract Manager
Slough Borough Council
Slough, Berkshire
06.2014 - 04.2020
- Negotiated comprehensive contracts that benefited the company by reducing costs and risks.
- Secured competitive pricing from suppliers due to skilful negotiation tactics.
- Achieved improved supplier performance through rigorous monitoring and evaluation practices.
- Revised outdated contracts, resulting in more favourable terms for the organisation.
- Enhanced compliance adherence by implementing robust contract management systems.
- Facilitated successful negotiations by fostering open communication between parties.
- Streamlined procurement procedures for significant time savings in the supply chain process.
- Developed strategic vendor relationships to improve product availability and quality.
- Increased operational efficiency with effective management of contractual agreements.
- Coordinated cross-functional teams to ensure seamless execution of large-scale projects under contract obligations.
- Facilitated cross-departmental collaboration for efficient handling of multi-party contracts.
- Mitigated potential legal disputes through meticulous contract review processes.
- Efficiently resolved contractual disputes, maintaining healthy business relationships.
- Required regulatory standards met by diligently enforcing all contract terms and conditions.
- Boosted customer satisfaction levels with swift resolution of contractual issues.
- Oversaw daily operations and contract management for site teams.
- Represented organisation in external negotiations with diverse set of customers.
- Summarised complex contractual issues for stakeholders to enhance understanding for non-technical audiences.
- Implemented, monitored and maintained service delivery against agreed targets and contract specific requirements to achieve [Result].
- Conducted site surveys, visits and inspections ahead of deadlines.
- Negotiated new and existing provider contracts per agreed processes, meeting organisation priorities.
- Led teams in providing customer-focused, cost-effective, and efficient service to clientele.
- Coached and mentored junior employees, delivering guidance and building strong, capable teams.
- Understood and delivered contracts within agreed conditions and timeframes.
- Recruited, developed and motivated new hires, expertly building and managing dedicated team of [Number] staff.
- Built and sustained strong professional relationships with key stakeholders.
- Worked on up to [Number] projects simultaneously.
- Recommended approaches to maintain compliance with business standards and policies.
- Observed official policies and procedures to be fully compliant.
- Resolved disputes as independent and objective party.
- Opened communication channels with other officials to encourage productive dialogue.
- Handled official documents to maintain privacy, authenticity and accuracy.
- Structured legal information to help increase awareness and understanding.
- Trained junior employees on [Type] procedures for consistency and accuracy.
Transformation & Change Project Officer
Slough Borough Council
Slough, Berkshire
09.2008 - 06.2014
- Met deadlines for projects by developing effective strategies.
- Developed risk management plans for potential issues mitigation.
- Allocated resources efficiently, ensuring optimum use.
- Conducted stakeholder meetings, improved understanding of project requirements.
- Identified potential risks, mitigating impact on project timeline.
- Implemented feedback from stakeholders, improved overall project execution efficiency.
- Assured quality standards with meticulous attention to detail.
- Maintained open communications with all stakeholders.
- Coordinated cross-functional teams to ensure alignment of goals.
- Achieved successful project completion with regular team coordination.
- Completed comprehensive training programmes, enhanced skill set significantly.
- Organised meetings for efficient communication among team members.
- Managed project development by creating comprehensive plans and assigning tasks.
- Delivered timely results by coordinating with team members and stakeholders.
- Created detailed reports for tracking project status.
- Utilised strategic planning to meet project objectives.
- Ensured smooth workflow with effective task delegation.
- Oversaw project timelines and deliverables for successful, timely completion.
- Coordinated with external partners and vendors to secure necessary resources.
- Investigated and resolved challenges related to project scope and requirements.
- Established and outlined project strategy, keeping staff aligned on common goals.
- Collaborated with stakeholders to gather insights and feedback for continuous improvement.
- Implemented H&S policy and procedures, eliminating accidents and incidents.
- Mentored and supervised [Number]+ direct reports.
- Held team of [Number] accountable to KPIs and targets through ongoing supervision.
- Utilised [Software] to map out project timescales and deadlines.
- Implemented performance appraisal metrics, ensuring staff and management accountability.
- Implemented change management strategies to ensure seamless transitions.
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
- Tracked and communicated project status, timelines and action items from project inception to delivery.
- Submitted performance feedback to stakeholders, keeping project teams on track.
- Built company reputation by managing and successfully delivering projects.
- Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
- Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
- Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
- Built relationships with stakeholders through outstanding client management skills.
- Delivered on revenue targets and service KPIs.
- Designed project presentations and reports for executive teams.
- Achieved high client satisfaction through consistent delivery and communication.
- Improved operations by generating project status reports and identifying issues for corrective action.
- Determined project schedules and kept projects on track using proactive adjustments to workflow.
- Chaired project governance reviews and resolved challenges.
- Monitored health and safety measures for guaranteed compliance.
- Developed organisational policies for administrative oversight and internal controls.
- Streamlined processes to improve and optimise office operations.
- Led and managed administrative staff to maintain smooth daily operations.
Young Peoples Substance Misuse Coordinator
Slough Borough Council
Slough, Berkshire
10.2005 - 05.2007
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Assisted in budget preparation and financial planning procedures.
- Liaised with external parties to ensure seamless project execution.
- Collaborated across departments for strategic planning purposes.
- Conducted research to support decision-making processes.
- Implemented risk management strategies to mitigate potential issues.
- Explored new opportunities whilst maintaining focus on core responsibilities.
- Coordinated project meetings, documenting key action items and decisions.
- Discussed issues and brainstormed solutions with various groups and individuals to maintain project progress.
- Analysed project performance metrics to make continuous improvements.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Established clear budgets and cost controls strategies to meet objectives.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Drafted procedural statements and guidelines for company-wide use.
Policy & Performance Officer
Slough Borough Council
Slough, Berkshire
08.2002 - 10.2005
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Collaborated with colleagues for effective teamwork.
- Facilitated smooth communications between departments for better coordination.
- Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
- Responded promptly and effectively to emergencies using established protocols.
- Worked diligently under pressure whilst preserving high-quality output.
- Assisted during special events and large-scale operations ensuring smooth running of activities.
- Wrote detailed reports, aiding in case documentation.
- Actively participated in community engagement initiatives fostering good relations between the force and local residents.
- Handled sensitive information with discretion and professionalism.
- Monitored development of systems and procedures to provide budgetary control.
Recruitment Manager
BT
London
12.1987 - 06.2002
- Devised effective retention strategies to reduce staff turnover rates.
- Trained recruitment team members to improve their interviewing and evaluation skills.
- Streamlined onboarding procedures for smoother employee transition.
- Enhanced employer branding across various social media platforms for better visibility amongst job seekers.
- Oversaw integration of technology in interviews to enable remote hiring processes.
- Coordinated job fairs, resulting in larger candidate pools.
- Implemented a new applicant tracking system to streamline hiring process.
- Conducted regular performance reviews, fostering constant improvement within the team.
- Reduced time-to-hire with introduction of innovative sourcing techniques.
- Developed successful partnerships with universities to tap into fresh talent pools.
- Managed the implementation of a digital recruitment strategy for increased efficiency.
- Screened candidates, conducted interviews and selected ideal talent to fill open roles.
- Built and strengthened successful relationships with external recruiters and agencies.
- Engaged in job fairs and career events to increase visibility.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of high-performing candidates.
- Provided guidelines and interviewing techniques to hiring managers to streamline process.
- Informed candidates about interview results and made job offers to successful interviewees.
- Requested and contacted candidate references to help hire right people for jobs.
- Concurred with department managers to forecast future hiring needs and requirements.
- Crafted offer letters, contracts and new starter paperwork in preparation for hirees.
- Completed reference and DBS checks on applicants and new employees.
- Monitored recruiting metrics to determine hours works and paid.
Industrial relations officer
BT
London
12.1987 - 06.2002
- Facilitated meetings between management and workforce representatives to encourage dialogue and collaboration on key issues affecting the workplace environment.
- Ensured a harmonious work environment with effective negotiation skills.
- Liaised between workers and management to resolve issues efficiently.
- Provided advice on industrial relations policies and procedures by conducting thorough research.
- Maintained confidentiality at all times during sensitive negotiations or discussions involving personal matters related to employees' working conditions.
- Managed union relations with tactful communication and negotiation techniques.
Education
Master of Business Administration -
Leeds Beckitt University
/2016 -
Master of Science -
Kingston University
/2012 -
Bachelor of Arts - Applied Social Sciences
Coventry (Lanchester) University
/1987 -
A-Levels - Sociology & History
Villiers High School
/1984 -
GCSEs - 15 GCSE O Levels including English & Maths
Villiers High School
/1983 -
Skills
- Pragmatic thinking
- Technical proficiency
- Workforce scheduling
- Ethical responsibility
- Decision-Making confidence
- Regulatory compliance
- Performance analysis
- Budgeting expertise
- Contract administration
- Financial Forecasting
- Business acumen
- Compliance understanding
- Customer Service
- Team Leadership
- Performance Management
- Database management
- Operations coordination
- Team capacity building
- Customer survey feedback implementation
- Policy and procedure adherence
- Business development and planning
- Key Performance Indicator monitoring
- Staff management
- Contract negotiation
- Influential communicator
- Process improvement techniques
Languages
English, Punjabi
Fluent
Affiliations
- Walking, baking, creative craft work
Timeline
Business Services Group Manager
Slough Borough Council
04.2020 - 10.2024
Business Delivery & Client Contract Manager
Slough Borough Council
06.2014 - 04.2020
Transformation & Change Project Officer
Slough Borough Council
09.2008 - 06.2014
Young Peoples Substance Misuse Coordinator
Slough Borough Council
10.2005 - 05.2007
Policy & Performance Officer
Slough Borough Council
08.2002 - 10.2005
Recruitment Manager
BT
12.1987 - 06.2002
Industrial relations officer
BT
12.1987 - 06.2002
Master of Business Administration -
Leeds Beckitt University
/2016 -
Master of Science -
Kingston University
/2012 -
Bachelor of Arts - Applied Social Sciences
Coventry (Lanchester) University
/1987 -
A-Levels - Sociology & History
Villiers High School
/1984 -
GCSEs - 15 GCSE O Levels including English & Maths
Villiers High School
/1983 -
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