Gurcharan Singh
Cheltenham,Gloucestershire
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
14
14
years of professional experience
77
77
years of post-secondary education
Work history
Senior Health Care Assistant
Retain Health Care
Cheltenham, Gloucestershire
06.2023 - Current
- Monitored junior staff of 15 to assess care provisions and implement continued best practices.
- Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
- Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
- Promptly addressed and resolved performance concerns to maintain safe, effective care provisions.
- Collaborated with additional care providers to ensure seamless patient support.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
Care Assistant
Caremark
Cheltenham, Gloucestershire
06.2022 - 01.2023
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Minimised care continuity issues by keeping thorough, accurate records.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Worked professionally with 10 employee with caregiving teams and hospital departments to maintain continuity of care.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Collection Team Manager
Credence Resource Management
Pune
03.2018 - 12.2022
- Ensured efficient collection and recoveries through development of procedure in line with risk policies, driving continuous process improvement with team of 45
- Continuously reviewed and improved policies, procedure and checklist for assets management, inspection, recovery and disposals
- Supported Clients acquisition by ensuring staff members provided effective support and excellent customer service
- Managed and delivered robust remarketing strategy for repossessed and returned assets ensuring that fair market value was achieved and evidenced
- Carried out t Sop function to enhance t quality of collection.
Team Shift Manager
Taco Bell
Cheltenham
02.2022 - 06.2022
- Worked hard to learn all required task quickly to maximize performance
- Drove team success by completing allocated task quickly and accurately
- Worked collaboratively to complete daily operational task against team targets
- Consistently sought ways to go above and beyond requirement and exceed expectation.
- Evaluated team outputs and delivered constructive feedback to 10 members and aid professional development.
- Managed operating budget by calculating daily expenses and revenues.
- Maintained neat and tidy workstation to promote cleanliness and sanitation guidelines.
Process Specialist
DST Worldwide Service Pvt ltd
Pune
01.2016 - 12.2016
- Identify process bottleneck, implementing policy and procedure updates to improve efficiency
- Determine financial impact of potential investment and provided detailed risk assessment to strengthen business decision making
- Crafted costs effective staffing solution using resource management
- Conducted root cause analysis to formulated counter measure to business mistake and improve operations.
- Manged call over 100 days under audit regulation to check compliance.
Operation executive
SLK India Pvt Ltd
Pune
06.2014 - 12.2015
- Successfully developed strategic long range plans to achieve increased profits improve operations and customer satisfaction for 3 teams .
- Closely monitored customer and business satisfaction, making improvements based on recurring negative feedback
- Took hands on approach to performance delivery by caring out thorough performance analysis
- Examined company's accounting and financial data using information to improve profitability and cut cost.
- Advocated for improvements through transformational value-based leadership.
- Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
Sr Customer Executive
WNS Global Service
Pune
02.2010 - 10.2013
- Delivered exceptional service to each customer by listening to concern and answering questions
- Assisted team member and customer in finding products
- Supported employees' payroll by tracking attendance logs and expense monitoring
- Supported team leaders in improving operations and resolving issues to deliver top notch customer service
- Led steady and productive operations
- Implemented new team onboarding program to reduce training time
- Worked with team members of 25 to deliver effective customer service strategies.
Education
Bachelor of Arts - Economics
Mumbai Vidyapeth
Mumbai06.2013
Class 12 - Business Studies
St Jude High School
Kolkata , West Bengal04.2004
Class 10 - Commerce
St Thomas Day School
Kolkata West Bengal 04.2001 -
Skills
- Dementia care
- Safeguarding vulnerable adults
- Elderly care expertise
- Patient listener
- Operational support
- Production reporting
- Contract management
- Logistical planning
- Strategic planning
Timeline
Senior Health Care Assistant
Retain Health Care
06.2023 - Current
Care Assistant
Caremark
06.2022 - 01.2023
Team Shift Manager
Taco Bell
02.2022 - 06.2022
Collection Team Manager
Credence Resource Management
03.2018 - 12.2022
Process Specialist
DST Worldwide Service Pvt ltd
01.2016 - 12.2016
Operation executive
SLK India Pvt Ltd
06.2014 - 12.2015
Sr Customer Executive
WNS Global Service
02.2010 - 10.2013
Class 10 - Commerce
St Thomas Day School
04.2001 -
Bachelor of Arts - Economics
Mumbai Vidyapeth
Class 12 - Business Studies
St Jude High School
Accomplishments
- Talented and Hardworking Team Member prepared to contribute to business success
- Experienced in providing high quality work
- Focused on customer satisfaction and team productivity
- Skilled Operations Manager talented at improving team performance through innovative management techniques
- Offer thoughtful, comprehensive and constructive feedback to staff member to promote productivity and company loyalty
- Confident successful at increasing monthly revenue using insightful marketing strategies and aggressive product development
- Skilled at understanding customers and employees request and meeting needs
- Further success by strengthening staff training, streamlining internal systems and facilitating sales techniques
Languages
English
Upper intermediate
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