KAMALJEET Kaur
Borehamwood,UK
Summary
Dedicated care professional with expertise in personal care and hygiene support, dementia and cognitive decline care, and end-of-life comfort support. Proficient in medication prompting, manual handling, and mobility assistance, ensuring safety through safeguarding and infection control practices. Skilled in risk assessment, care planning, record-keeping, and digital notes management. Known for compassionate communication and effective teamwork while excelling in lone working environments. Committed to enhancing patient well-being through meticulous attention to detail and empathetic service delivery.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Senior Care Assistant
Exceptional Care at Home
London
2023.11 - 2026.05
- Provide person-centred care to clients with dementia, mobility limitations, and chronic conditions.
- Support with bathing, dressing, continence, meal preparation, and medication routines.
- Conduct risk assessments and report changes in health conditions.
- Maintain accurate daily notes and follow CQC-aligned care plans.
- Build strong relationships with clients and families, ensuring dignity and emotional wellbeing.
Customer Service & Sales Representative
999 Pizza Toppings Co UK Ltd
2022.08 - 2024.08
- Managed customer enquiries, complaints, and feedback through phone, email, and in-person communication.
- Processed orders, payments, and delivery requests accurately and efficiently.
- Conducted outbound calls for promotions, offers, and customer retention.
- Maintained customer records and updated CRM systems.
- Supported office operations, logistics coordination, and daily administrative tasks.
- Built positive relationships with customers, improving satisfaction and repeat business.
Branch Manager
A2E Academy
2017.07 - 2019.08
- Managed day-to-day operations of the academy, ensuring smooth delivery of educational services.
- Supervised teaching and administrative staff, delegated tasks, and monitored performance.
- Handled student admissions, counselling, and academic guidance to support learning outcomes.
- Maintained accurate records, attendance, and performance reports.
- Coordinated timetables, class schedules, and resource allocation.
- Resolved student and parent concerns with professionalism and empathy.
- Led promotional activities, community outreach, and local marketing to increase enrolments.
- Ensured compliance with organisational policies and quality standards.
RedBox
Jalandhar
2006.05 - 2010.02
- Managed high-volume inbound and outbound calls with clear, professional communication.
- Provided product information, resolved customer queries, and handled basic complaint support.
- Promoted offers, services, and packages to increase customer engagement and conversions.
- Maintained accurate call logs, updated customer records, and supported daily reporting.
- Achieved daily and weekly call targets consistently.
- Built rapport with customers, improving satisfaction and retention.
Education
MSc - International Business
University of Bedfordshire
UKMA - English Literature
GNDU
2015.06 - 2017.05
BA (Hons) - English Literature
GNDU
2012.06 - 2015.05
NCFE CACHE LEVEL 2 DIPLOMA - CARE
Central board of secondary education - undefined
IndiaSenior secondary examination - undefined
IndiaSkills
- Personal care & hygiene support
- Dementia & cognitive decline care
- Medication prompting & MAR familiarity
- Manual handling & mobility assistance
- Safeguarding & infection control
- Risk assessment & care planning
- Record-keeping & digital notes
- Compassionate communication
- End-of-life comfort support
- Teamwork & lone working
REFERENCES
Available on request.
Timeline
Senior Care Assistant
Exceptional Care at Home
2023.11 - 2026.05
Customer Service & Sales Representative
999 Pizza Toppings Co UK Ltd
2022.08 - 2024.08
Branch Manager
A2E Academy
2017.07 - 2019.08
MA - English Literature
GNDU
2015.06 - 2017.05
BA (Hons) - English Literature
GNDU
2012.06 - 2015.05
RedBox
2006.05 - 2010.02
NCFE CACHE LEVEL 2 DIPLOMA - CARE
Central board of secondary education - undefined
Senior secondary examination - undefined
MSc - International Business
University of Bedfordshire