kamala Saroay
Southall,Ealing
Summary
Organised Operation Specialist with knack for streamlining processes and enhancing team productivity. Led multiple projects to successful completion, ensuring smooth operations and improved efficiency. Focused on achieving tangible results through strategic planning and resource management.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Operation Expert
Dobbies Garden Centres
Chiswick, Hounslow
09.2021 - 11.2024
- Manage store in manager absence ,all stock counts and inputs of stock ,cash handling /banking checks ,all back office audit compliance.
- Promoted high health, safety and security standards to maintain quality, compliant operations.
- Helped organisations improve customer satisfaction and achieve measurable results.
Concessions manager
Paperchase
uxbridge, london
10.2010 - 08.2021
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
Concession manager
Quiz Clothing
Hounslow, City of London
05.2014 - 06.2021
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
Assistant manager
Clinton Cards
Uxbridge, Hillingdon
02.2008 - 11.2009
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed administrative staff to maintain smooth daily operations.
- Designed and implemented training to further develop staff based on business goals.
Education
GCSEs - G.C.S.E A-C grade
Villiers High School
Southall 01.1996 - 01.1998
NVQ Level 5 - NVQ
Protocal skills
Watford, Hertfordshire 01.2013 - 12.2017
Skills
- Process Improvement
- Change management
- Programme compliance
- Worker training
- Written and verbal communication
- Personnel interviews
- Calm under pressure
- Communication skills
- Team building
- Leadership
- Upselling
Timeline
Operation Expert
Dobbies Garden Centres
09.2021 - 11.2024
Concession manager
Quiz Clothing
05.2014 - 06.2021
NVQ Level 5 - NVQ
Protocal skills
01.2013 - 12.2017
Concessions manager
Paperchase
10.2010 - 08.2021
Assistant manager
Clinton Cards
02.2008 - 11.2009
GCSEs - G.C.S.E A-C grade
Villiers High School
01.1996 - 01.1998
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