KAMAL UDDIN MOHAMMED
London,United Kingdom
Summary
Highly motivated and technically skilled Mobile Repair Head Technician with UK experience leading smartphone diagnostics, repairs, customer service operations and repair workflows. Hold an MSc in International Management and Business Development from Glasgow Caledonian University. Experienced in technical troubleshooting, team coordination, inventory management and customer support.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Head Mobile Repair Technician
The Phone Lads Limited
London, United Kingdom
2024.01 - 2026.06
- Conducting mobile device diagnostics and repairs efficiently.
- Assisting customers with technical inquiries and support.
- Managing stock levels and spare parts inventory effectively.
- Maintaining precise repair records to uphold service quality standards.
- Providing customer service in person and over phone calls.
- Delivering exceptional customer service during transactions and repairs.
Domestic IT Recruiter
Softrance Technology Pvt Ltd
, India
2019.01 - 2020.12
- Managed candidate sourcing, screening, interview coordination and recruitment administration for IT vacancies.
Education
MSc - International Management and Business Development
Glasgow Caledonian University
United Kingdom 2022.01 - 2024.01
Certificate in Mobile Phone Hardware, Diagnostics & Motherboard Repair
iRepair Me
India 2017.09 - 2018.03
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
Jawaharlal Nehru Technological University Hyderabad
India 2014.05 - 2017.05
Skills
Technical Skills
- Mobile Phone Diagnostics & Repair (iOS and Android)
- Laptop Diagnostics & Repair
- Hardware & Software Troubleshooting
- Mobile Software Upgrades
- Software Installation & Configuration
- Use of Diagnostic Tools
- Fault Detection & Troubleshooting Techniques
- Signal & Connectivity Problem Solving
- Circuit Board Analysis
- Hardware Repair & Component Replacement
- Screen & Digitiser Replacements
- Battery Replacement & Power System Repairs
- Liquid Damage Assessment & Restoration
- Brand-Specific Device Repairs
- Inventory Management
- Microsoft Office
Professional Skills & Competencies
- Team Leadership
- Customer Service Excellence
- Business Operations
- Critical Assessment & Problem Solving
- Timely Decision-Making
- Professional Ethics
- Customer-Centric Approach
- Clear Communication
- Excellent Coordination & Organisation
- Patience Under Pressure
- Attention to Detail
- Adaptability & Continuous Learning
Additional Information
Hobbies & Interests
- Exploring new places and travelling
- Socialising with friends and family
- Outdoor activities and staying active
- Hands-on projects and practical problem-solving
- Learning about new gadgets and consumer electronics
- Community events and local activities
- Developing technical skills through self-learning and practice
Languages
English
Fluent
Hindi
Fluent
Urdu
Fluent
References
References available upon request.
Timeline
Head Mobile Repair Technician
The Phone Lads Limited
2024.01 - 2026.06
MSc - International Management and Business Development
Glasgow Caledonian University
2022.01 - 2024.01
Domestic IT Recruiter
Softrance Technology Pvt Ltd
2019.01 - 2020.12
Certificate in Mobile Phone Hardware, Diagnostics & Motherboard Repair
iRepair Me
2017.09 - 2018.03
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
Jawaharlal Nehru Technological University Hyderabad
2014.05 - 2017.05