Kamal Gupta

Team Collaboration and Leadership: -

· Cooperated in team relationships, fostering enthusiasm, and maintaining mutual trust.

· Managed employee performance through coaching, goal setting, and day-to-day direction.

· Assigned tasks to fit skill levels and maximize team performance.

· Developed training modules and documentation to train staff.

· Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.

Customer Service and Issue Resolution:

· Analyzed customer feedback to identify areas of improvement in customer service.

· Resolved customer complaints in a timely and professional manner.

· Addressed and resolved client or customer inquiries to foster superior standards of service.

· Have the knack of handling even the toughest customers with ready solutions to calm them down and feel satisfied.

Bookkeeping and Financial Management:

· Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.

· Handling invoice processing part in accounts payable process on SAP software.

· To prepare daily dashboard reports and other reports with the help of Pivot and V-Lookup.

· Did the transition for the new entity in my team with no escalations and prepared the SOP for it.

· Processing the invoices received on a daily basis (PO, Non-PO, and Credit Note).

· Preparing Aged AP transaction report for every month.

· Preparing Visa Credit Card invoices and statements for booking.

Project Management and Process Improvement:

· Working on a New Project and prepared SOP.

· Resolving Client’s queries regarding invoice, payment, updating vendor setup.

· Resolving vendor’s queries regarding invoice status, payment status, banking, or other updates.

· Reconciling invoices.

· Specific vendors handling.

· Downloading invoices, process them, resolve issues.

· Resolving Critical Task.

· Send invoices to get approved through Adobe Sign to approver.

· Handled Transaction of the process (Countries handled - Netherlands, Spain, Poland, Norway, Denmark).

· Assign tickets to the team according to the timeline.

• Handling 4 North Americas Plants - Toluca, Saltillo, North Mexico, and Monterrey
• Month End Activities - Preparing Price Logs and Credit Memos Matching invoices to the relevant receipts
• Processing of invoices PO and Non-PO
• Meeting standards that they are processed within TAT
• Managing mailbox inflow and assigning emails to processors
• Managing Query Resolution Team - to identify suppliers queries, statements, and payment activities
• Handling quality check of the processed invoices by the team members.

• Creating Vendors data record in the system
• Updating their Bank Details, IBAN, office address
• Contacting suppliers from all around the globe for their bank details and payment confirmations Interacting with clients for Banking Details Verification
• Making and receiving telephone calls to and from suppliers on a variety of queries
• Managing Group Mail Box's Routing correct mails to the correct person, providing account statement
• Setting up vendor accounts and reconciling statements
• Closing inactive vendor and employee accounts
• Managing Helpdesk - Incoming and outgoing calls, providing invoice status solving invoice queries
• Managing daily trackers, productivity and VIC Tracker
• Month end activities - Accounts Payable Trial Balance
• Responsible for handling various misc
• Excel trackers
• Buddy Up and preparing learning chart for new hires.

• Invoice Processing Ensuring that the payment of invoices is completed within a timely manner and in accordance with payment terms
• Identifying invoices that are overdue or have not been received
• Verifying and checking expenses claims
• Matching invoices to the relevant receipts
• Processing of invoices PO and Non-PO
• Meeting standards that they are processed within TAT Handling quality check of the processed invoices by the team members
• Daily Allocation of Invoices
• Month End activities Accrual and GR/IR
• Preparing record of invoices pending with VMD Team
• Quality check of Invoices processed
• Entering invoices in Read Soft
• OPS Compliance Running DAT (Duplicate Audit Tool) to avoid Duplicate Payments
• Meet standards of accuracy and TAT, and ensure invoices are paid on time
• Focus on responsiveness to client queries and closure of issue received within reasonable time
• Handled quality check of the processed invoices by the team members
• Follow up with Payment team to pay the Vendors on timely basis, urgent payment
• Used to coordinate with Team members to ensure, Accuracy & SLA's are met
• Monitor accounts to ensure payments are up to date
• Payments Creating Proposals, Reviewing and cross checking all other details
• Running T&E and Amex Creating COMM Cell, Creditor Ageing Generating block data report for the invoices which are on block and chasing them with the respective teams to make sure they get paid on time.