Kamal Feroze

· Manage Product Development: Identify market needs, conduct research, collaborate with regional teams, and engage stakeholders.

· Lead Market Research: Formulate hypotheses, organize workshops, gather feedback, and discuss.

· Drive New Product Development: Engage in strategy, sales enablement, consumer experience partnerships, operations, and performance.

· Partner with CX Designers and Engineers: Establish business and technical requirements, enhance customer experiences, and collaborate on product strategy.

· Contribute to Developing Product Concepts and Prototypes: Take part in developing product concepts and prototypes, independently owning, and delivering key tasks associated with them.

· Translate Business Objectives: Transform business objectives into actionable business requirements for product development.

· Prioritize Features: Utilize models such as Weighted Shortest Job First (WSJF) to prioritize features based on business value.

· Communicate Prioritization: Clearly communicate prioritized features and product delivery timelines to market-facing teams.

· Collaborate with Engineering Teams: Work closely with engineering teams throughout the product development process.

· Conduct Cross-functional Workshops: Facilitate collaborative sessions for idea generation and problem-solving across teams, ensuring compliance with Legal and Data Privacy standards during delivery.

• Led three scrum teams (30+ members) across Development, Business Ops, Testing, and Network Ops to deliver real-time fintech payment solutions.
• Single point of contact for three vendors, overseeing resource management, vendor operations, and strategic execution.
• Managed end-to-end platform operations for PBBA, Bill Pay, and PBA, ensuring smooth deployments, new enhancements, and live issue resolution.
• Developed DOMO Reports dashboards to track feature progress, deployments, and live issue monitoring.
• Drove cross-functional collaboration across Product, Engineering, Operations, and Regional Teams for program execution.

• Led the engineering & onboarding strategy for Worldpay’s new acquiring platform, defining end-to-end migration workflows for merchant onboarding.
• Managed Siebel CRM onboarding platform, ensuring seamless integration and efficient merchant registration.
• Designed & executed the migration strategy, including rule mappings, workflow automation, and post-migration data validation.
• Led vendor selection & management, overseeing teams for engineering, business analysis, and onboarding.
• Developed post-migration workflows, ensuring data activation and flow across multiple applications.
• Validated operational integrity by comparing migrated system data with live transaction outputs.

• Led the core banking transformation for SAP account opening & transaction processing, integrating new processes into existing BAU workflows.
• Owned the Card Management System (CMS), managing the operational framework for new card issuance from SAP.
• Designed reconciliation frameworks to process SAP transactions and align them with legacy banking workflows.
• Provided business & technical expertise for SAP migration, ensuring seamless processing of financial transactions.

• Developed business logic & system workflows for E*Trade systems, supporting trade settlements.
• Wrote UNIX & Shell scripts to automate trade settlement processes and conduct unit testing.